I really appreciate the combination of the phone platform and Conversational Intelligence in Puzzel CX Platform. The CI insights make it a lot easier to understand what actually happens in customer conversations instead of guessing. I can see patterns in incoming calls and identify common customer needs, which helps in sharing those insights with colleagues so they are better prepared. Plus, it reacts rather quickly. I also find the frontend to be user-friendly.

phone, easy to use, con ai, skilled professionals. jacob gardiner, mashud

I appreciate that the Puzzel CX Platform provides us with an overview and modern access to a system that is easy to use. I like that everything is easy to find and adjust, and that I can very easily teach other employees and managers how the system works. It is also very convenient to quickly and everywhere have insight into the data we need. The ability to easily make adjustments ourselves and quickly adapt is important to us, especially because the dynamics on the work floor are constantly changing. Puzzel has also always been very cooperative and collaborative with us in finding solutions to any problems.