I mostly appreciate our technical contact; that's the highlight.

I like how many modules Puzzel CX Platform offers. I can add or develop modules to enhance it, and they link to each other. Conversational intelligence stands out to me: it uses AI to understand call transcriptions and provide a real-time summary after a call. We’re looking into using it to identify triggers, target our resources, help customers, or flag particular problems. The inbound telephony and IVR are especially valuable for handling our calls, and we use it for outbound calls too. I appreciate having our customer experience and omnichannel delivery under one platform, with analytics, workflows, voice recognition, and channels like SMS and WhatsApp, which we’re configuring. The initial setup and project delivery were smooth. We were guided through every step and had no issues. Puzzel’s development and customer service have been second to none for us. Issues get resolved quickly, and they work with us to enhance the product and find solutions when we hit roadblocks. I’d recommend it without a doubt and would give it a 10.

I find Puzzel CX Platform easy to navigate. I can easily find statistics and get a good overall view of what’s going on, including how the work is going. The initial setup was very easy.