The lates version of the Patchworks product is as feature rich as any on the market. Having been a user of the old platform, I can categorically state that the efficiencies gained by using the latest platform are huge. it can chop a month off a 3 month project, comfortably. The rich UI and low code approach to configuration also means it is simple to guide customers through, which is hugely valuable, particularly during UAT. Requirements translate to visual flows, that a customer can understand and sign off on. Beyond the platform, the business is one of the most approachable in its class. Many iPaaS platforms, and platforms within the wider ecommerce tech vendor ecosystem can be slightly 'faceless' at times. With Patchworks, we have a direct relationship that goes deep into the professional services team, giving us an unbeatable access to help, when needed. Patchworks also embrace the feedback loop we provide, in order to help with product roadmap improvements, which is hugely valuable to us. In summary, we would not be able to function half as well right now, without the Patchworks platform or relationship. It is that simple.

Key Strengths: 1. Seamless Integrations: Patchworks offers a strong library of pre-built connectors that made it relatively easy to link our systems without heavy development work. Platforms like Shopify, NetSuite, and WMS partners like Mainfreight were well-supported. 2. Scalability: As our business scaled across new channels and markets, Patchworks accommodated new integrations without compromising system stability. The platform is designed to grow with your business. 3. Interface & Usability: The user interface is intuitive, clean, and well-documented. This makes it easy for non-developers to monitor flows and detect any issues in real-time. 4. Support Team: Their support team is responsive and helpful. We’ve had quick resolutions to most tickets and appreciated their proactive communication during implementation and go-live phases.

Ease of integration with existing workflows or existing technology