Ozonetel

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4.6 out of 5 stars
629 reviews
  • 2 profiles
  • 10 categories
Average star rating
4.6
Serving customers since
2007
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Ozonetel

629 reviews

Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.

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Ozonetel Reviews

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Profile Name
Star Rating
487
115
20
6
1
AR
Akash R.
Team LeadMid-Market (51-1000 emp.)
11/02/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Reliable Call Management, with Room to Improve Reporting

|Ozonetel
I like Ozonetel’s easy-to-use interface and reliable call management features. The simple interface makes daily calling activities easy to manage without spending too much time navigating options. I find the call recording and tracking tools useful for reviewing customer interactions, monitoring agent performance, and keeping track of queries and follow-ups. Ozonetel helps us manage high call volumes, reduce missed calls, and keep customer interactions organized, which makes our workflow more efficient and helps improve response times. Its integration with our CRM makes it easier to maintain call records and follow up. The transition was smooth, setup was fairly easy, and the support team helped with configuration and integration. Our employees understood the system with minimal training.
Lakshmi M.
LM
Lakshmi M.
Small-Business (50 or fewer emp.)
10/26/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy-to-Use Calling for Better Student Conversations, Despite Audio Glitches

|Ozonetel
I use Ozonetel to make calls, and it helps me improve my student calls with better structure, clear communication, and effective ways to handle student queries. I can handle student calls confidently and communicate more effectively. I like the ease of use and clear call interface. The user-friendly interface helps me manage calls efficiently and save time. The setup was simple and straightforward, with minimal effort needed to get started.
Rahul S.
RS
Rahul S.
QAMid-Market (51-1000 emp.)
10/23/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Using it for the last year, I haven't faced any issues.

|Ozonetel
It provides the best experience while speaking with customers/merchants. Also, the voice clarity is good.

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HQ Location:
San Jose, California

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What is Ozonetel?

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands such as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G . Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

Details

Year Founded
2007