We have used ozonetel for our CSE team it’s very easy to use for our team.

several key aspects of Ozonetel's services, particularly in the context of LawSikho: Diverse Campaign Options: Ozonetel provides a range of campaign options, which helps avoid confusion across different departments. This flexibility likely allows LawSikho to tailor their approach to various tasks and objectives. Call Handling Features: The system's capability to set up inbound, progressive calling, and outbound call features is crucial for managing different types of calls efficiently. This likely contributes to a smoother workflow and better organization of tasks. Call Recordings: The availability of call recordings is a valuable feature for quality control, training purposes, and documentation. This ensures that a record of all interactions is readily accessible for review. Integration with Portals: The ability to integrate Ozonetel with LawSikho's portals is likely a significant advantage, providing a seamless connection between communication systems and other tools used within the organization. Easy Report Extraction: The ease of extracting major reports from Ozonetel simplifies the process of obtaining important data and insights. This likely contributes to informed decision-making and performance analysis. Handy and Easy to Use: Overall, it seems that Ozonetel provides a user-friendly and handy experience for cloud agents. This ease of use is crucial for ensuring that the technology enhances, rather than hinders, daily operations.

Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective.