I love Nutshell for its easy-to-use interface, which makes managing customer communication and tracking effortless. The simplicity of navigation ensures that I can focus on more critical tasks without worrying about complicated processes. Additionally, the compatibility with Gmail is a game-changer for me as it prevents the duplication of emails across different platforms, maintaining efficiency and organization in my communications. The automation of follow-up emails is another feature I find incredibly valuable, as it saves time and ensures timely communication with my customers without manual intervention.

From the initial demo to fully utilizing the CRM, the Nutshell customer support team has provided start-up guidance in a professional manner. As part of the integration they offer live chats, a helpful shellbot, how-to articles, collaboration by email, and YouTube instructional videos, all of which have been very useful. I am genuinely impressed. Having used Nutshell in the past, I returned to find myself amazed by the new features now available to me. These enhancements support not only sales CRM functions but also marketing and engagement, making it a comprehensive, turn-key CRM solution. In my version, I can sequence emails using pre-set templates, which saves me significant time and ensures my prospects are consistently contacted. Additionally, the ProspectorIQ feature, which is AI-driven, allows me to search for contacts and upload company information with just a click. Having used an ERP in the past, I can honestly say that, for the value, Nutshell is a game changer as I use it everyday as a strategic part of sales and marketing strategy.

SaaS is great, easy to tell me what I need to do next and all in one, which also let's me share with a few coworkers.