KODIF
31 reviews
- 1 profiles
- 6 categories
Average star rating
4.8
Serving customers since
2021
KODIF Reviews
BB
Brett B.
Less of a Vendor - More of a Partner
KODIF's technology is great. Prior to selecting KODIF, we had tested out various different AI vendors that are geared towards supporting and enhancing CX processes. Most seemed like "smoke and mirrors", but not KODIF. Technology and capabilities aside, KODIF's dedication to maintaining an ongoing relationship with us after the dotted line was signed is what has made them stood out. Their commitment and determination to ensure that they can meet our needs truly sets them apart from nearly any other SaaS vendor on the market.
ES
Erik S.
SVP, Customer Support & Data ServicesKODIF CoPilot Review - COMPLY
Aside from the CoPilot technology, it's the CX and Support experience. Usually, after a pilot/implementation, you rarely hear from the vendor again until renewal. We've been meeting consistently for a year now, continually working together to achieve COMPLY's business needs. Also, we had one feature that was holding us back from pulling the trigger on moving forward (with any vendor) that they were able to address early on, which gave us confidence in the technology.
TH
Trent H.
Director, Engagement Operations at Dollar Shave ClubA true Partnership.
Kodif has been a fantastic “Partner” for us. I emphasize partner because it truly feels like a partnership working with them. Not only has the launch of our AI agent been very successful in reducing repetitive tickets, the Kodif team is always suggesting ways to improve/implement new policies. They understand what works and doesn’t work for our business.
The ease of use when creating and implementing new policies allows non-technical employees to easily improve our AI solutions.
About
What is KODIF?
Customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company obsessed with its customers but doesn't have an army of engineers.
Details
Year Founded
2021
Website
kodif.ai