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Kenect

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17 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.6
Serving customers since

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13
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Kenect Reviews

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Profile Name
Star Rating
13
3
1
0
0
Michael F.
MF
Michael F.
11/12/2025
Validated Reviewer
Review source: Organic

Effortless Customer Interaction and Payment Processing

I love how easy to use Kenect is, making my tasks feel seamless and efficient. The customer support is absolutely top-notch, providing assistance that feels personalized and prompt. I deeply appreciate the reputation management features, which have significantly aided our dealership with valuable insights on handling Google reviews. Additionally, I find the feature that allows for direct-to-customer troubleshooting and facilitates quicker deposit transactions while still on the line with customers incredibly beneficial. Kenect aligns perfectly with our current systems like Lightspeed CRM and Google Business Profile, complementing our operations without any hitches. The initial setup was surprisingly easy, which was a welcome experience as it saved time and effort.
Verified User in Retail
AR
Verified User in Retail
11/12/2025
Validated Reviewer
Verified Current User
Review source: Organic

Effortless Customer Texting and Real-Time Oversight

It makes texting with customers really easy for everyone in the company. As a manager, it allows me to see all of the inbound and outbound texts in real time.
Jacob G.
JG
Jacob G.
11/12/2025
Validated Reviewer
Review source: Organic

User-Friendly with Minor Lockout Issues

I appreciate the ease of operation with Kenect, which makes it highly user-friendly. As a technician, I find the interface intuitive and straightforward, allowing me to perform tasks like handling my repair orders (ROs) very efficiently. The platform enables me to manage my time effectively by effortlessly tracking and viewing my time clock details. This functionality significantly enhances my productivity by allowing me to manage my time and efficiencies effectively, ensuring streamlined operations within my workflow.

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HQ Location:
Pleasant Grove, Utah, United States

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What is Kenect?

Kenect is an AI-powered communication platform built for automotive service centers and dealerships, designed to manage the entire customer journey from first contact to post-service follow-up. By combining intelligent voice and text automation, Kenect helps dealerships engage customers instantly, schedule and confirm appointments, provide service updates, and handle inbound inquiries—without relying on manual processes. The platform uses AI to power both conversational texting and voice interactions, enabling dealerships to capture leads, respond to missed calls, and guide customers through every step of their experience with speed and consistency. From booking service appointments and approving repairs to sending status updates and collecting payments, Kenect ensures every touchpoint is seamless and automated. Beyond communication, Kenect integrates review generation, payments, and performance analytics into one system, giving dealerships full visibility into customer interactions and operational efficiency. The result is a more connected, responsive, and scalable customer experience that drives higher satisfaction, increased revenue, and stronger retention across the entire lifecycle.

Details

Website
www.kenect.com