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Help Lightning

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67 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.8
Serving customers since
2016

Profile Name

Star Rating

60
7
0
0
0

Help Lightning Reviews

Review Filters
Profile Name
Star Rating
60
7
0
0
0
AA
Adrian A.
10/21/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great for Remote Troubleshooting, But Call Drops When Multitasking

It makes easier to guide the users to perform troubleshooting on network devices avoiding technician visits
Verified User in Packaging and Containers
UP
Verified User in Packaging and Containers
10/21/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Innovative Virtual Support, Now with Improved Multi-User Connections

Very user-friendly! Over the years, Help Lighting has been very innovative in its capabilities, trying to find outside the box ways of assisting in virtual support. It has been very helpful in completing tasks with our customers when we cannot be there in person.
Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
08/27/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great instant support making the job more efficient

Live annotations features which is different from other apps

About

Contact

HQ Location:
Birmingham, AL

Social

@helplightning

What is Help Lightning?

Help Lightning is a technology vendor specializing in augmented reality (AR) solutions designed to enhance remote assistance and collaboration. Their platform enables businesses to connect experts with field technicians or customers through real-time visual guidance, improving efficiency and reducing downtime. Help Lightning's tools leverage video, AR overlays, and intuitive interfaces, making it easier for users to troubleshoot issues and receive support from anywhere in the world. For more information, visit their website at [helplightning.com](https://helplightning.com/).

Details

Year Founded
2016