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Help Lightning
67 reviews
- 1 profiles
- 6 categories
Average star rating
4.8
Serving customers since
2016
Help Lightning Reviews
CW
Cameron W.
A great tool for helping remote employees resolve issues
Works great and is a very useful tool to use for remote troubleshooting. Saving videos for later review is excellent and the layover functionality is a game changer. One of the best things is that the developers are engaged and constantly working to improve the functionality of this already wonderful tool.
SR
Stephen R.
Making service calls more impactful and fast
There are a handful of likes I could talk about with Help Lightning, but here are the main ones. First, seeing what the user on the other side sees is instrumental in providing top-notch support, achieving faster service times, and improving repair confidence. Second, the Help Lightning UI tools allow for drawing or pointing out items on the screen that are easily viewed by the user receiving support.
AI
Verified User in Information Technology and Services
Help Lightning is a fantastic tool when you need can't be on site to touch equipment you need to fix
Help Lightning's versatility between merged reality, single-camera mode, freeze image, and importing a camera image allows multiple methods to support an issue.
About
What is Help Lightning?
Help Lightning is a technology vendor specializing in augmented reality (AR) solutions designed to enhance remote assistance and collaboration. Their platform enables businesses to connect experts with field technicians or customers through real-time visual guidance, improving efficiency and reducing downtime. Help Lightning's tools leverage video, AR overlays, and intuitive interfaces, making it easier for users to troubleshoot issues and receive support from anywhere in the world. For more information, visit their website at [helplightning.com](https://helplightning.com/).
Details
Year Founded
2016
Website
helplightning.comHunting for software insights?
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