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Glia

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87 reviews
  • 1 profiles
  • 13 categories
Average star rating
4.8
Serving customers since
2012
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Glia Reviews

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Star Rating
77
9
1
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Luart T.
LT
Luart T.
Contact Center Manager / Chaos Coordinador
10/13/2025
Validated Reviewer
Review source: Organic

Seamless Integration, Highly Recommended

|Glia
I appreciate how easily Glia integrates our chat and phone calls into the same system, simplifying interactions and ensuring smooth operations. The tool has been instrumental in sorting out our holiday hours, eliminating accidental calls and enhancing our workflow. Additionally, the seamless member experience and efficient routing to the right representative are particularly beneficial. I also loved the Cortex AI for its ability to live transcribe, which was incredibly useful to me.
Anastasia K.
AK
Anastasia K.
Virtual Experience Partner at Unitus Community Credit Union
10/13/2025
Validated Reviewer
Review source: Organic

Impressed by Exec AI Features

|Glia
The exec AI features to analyze the chats and engagements from a high level to a granular level.
Steven T.
ST
Steven T.
Senior Vice President | Retail Experience Support Leader at Southern First Bank
10/13/2025
Validated Reviewer
Review source: Organic

Great UI and Accurate AI Call Transcription

|Glia
The user interface and the AI transcription of completed calls.

About

Contact

HQ Location:
New York, New York

Social

@GliaInc

What is Glia?

Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.

Details

Year Founded
2012
Website
www.glia.com