Laerdal Medical is a sales-led, B2B, global healthcare education organization that collects knowledge about customers, users (learners), and markets from several different sources. Sources that are sometimes behind organizational siloes. Dovetail, with its ease of use and AI-powered enterprise intelligence, is helping create an Insights library that aims to facilitate insights-led decision-making for product development. Functionalities like Ask Dovetail allow us to tap into years of documented design research covering multiple markets, segments, and customers.

I’ve been using Dovetail as the research repository for my organization, and it’s honestly transformed how we share and access insights. As an admin, I’ve set up a process for research sharing through it, and it has made information not only more accessible but also more meaningful. What I love most is how easy it is to navigate and actually use the platform. The interface is clean and intuitive, which makes digging into research feel seamless instead of overwhelming. The contextual chat is a standout feature for me—it allows me to surface insights in a way that feels conversational and connected, rather than just searching through static documents. This has really changed how I find and re-use research across projects. It centralizes knowledge, makes sharing effortless, and keeps valuable insights alive instead of buried in folders. It’s been a huge help in not just storing research, but in truly using it.

Easy to use UI and easy to search through feedback reports.