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Content Guru

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4.8 out of 5 stars
114 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2005
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Content Guru storm

114 reviews

Content Guru storm owns and operates an international network of storm platforms, with customers running multi-thousand seat deployments.

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102
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Content Guru Reviews

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102
10
2
0
0
Param S.
PS
Param S.
09/02/2025
Validated Reviewer
Review source: Organic

Amazing product and service for Higher Education

|Content Guru storm
We had an exceptional engagement from implementation of Storm all the way to go live. Support team, training, account managers have been really supportive and stepped up to our expectations in Higher Education. We have now a product which we can hugely rely upon and support to move this service from Content Guru is really positive. We used Storm for our Clearing operations, and it has been very well received by the users.
RH
Robert H.
05/23/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Strong feature set for a large omni-channel contact centre

|Content Guru storm
Broad feature set across voice and digital channels. Granular real time and historical reporting suite. Opportunities for automation and contact deflection. Evolving suite of AI functions including real time transcription and summarisation and agent assist capabilities.
BH
Ben H.
05/20/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Content Guru STORM Product Review

|Content Guru storm
The product offers comprehensive capabilities across all core communication channels, with seamless integration through its built-in knowledge base and customer journey tools. Ease of Integration into other tools is also possible and the team are always willing to support. The team's proactive approach to innovation—especially around AI-driven features like call summarization, sentiment analysis, and real-time agent assistance—shows a strong commitment to continuous improvement, and drive to improve the overall CEX.

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HQ Location:
Bracknell, Berkshire

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What is Content Guru?

Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.

Details

Year Founded
2005