The Console team is remarkably receptive to collaborative innovation. Rather than being tethered to a rigid roadmap, they prioritize feedback from real-world users to ensure their vision delivers maximum impact. Whenever we propose enhancements that benefit our users, they move with impressive speed to bring those ideas into production. The responsiveness of their feature-request cycle is truly unparalleled in my experience.

Very easy to implement with incredible deflection percentages.

It works where we work with our tools. We are not forced to move to an ecosystem (like Atlassian) to be able to use their full features. The responsiveness of the bot and also replied from Console to Slack is near instant. The console team are amazing, they listen to feedback, they build for customers and fix bugs insanely quick! Customer Support is superb, we have a shared slack channel. Is widely used within the organisation, and initial feedback has been very positive. All integrations are easy to set up and documented. Slack App/Bot is super easy for anyone to use, near on daily with more usage coming with other teams using it (PeopleOps, Workplace Ops, RevOps and Finance)