As an operations employee, Console allows me to easily manage multiple office requests via its intuitive interface. The dashboard conveniently sorts tickets by employee, requester, assignee, and category. Consolidating everything into one central place has allowed me to keep much better track of my workflow. I especially appreciate the ability to mark requests as completed, write private notes to myself within the interface, and easily tag in extra support when needed.

Automated IT workflows — playbooks handle repetitive requests so your team doesn't have to 150+ integrations — Okta, Slack, Google, Jamf, Jira, and more, all connected in one place AI-powered triage — requests get routed and resolved without manual sorting Insights and reporting — visibility into request volume, resolution times, and team performance Self-service for employees — fewer "hey can you help me with..." messages in Slack

Clever in recognizing wording and phrases and adjustments in them. Lean and easy to implement playbooks to automate your workflow even more, leaving you with more time.