Console has been incredibly effective as a Slack-first IT helpdesk.The biggest win for us is the ability to add custom API connections, which lets us extend the bot far beyond out-of-the-box workflows. On top of that, the Console team is genuinely excellent to work with. Their support is responsive, thoughtful, and feels more like a partner than a vendor. They ship improvements frequently, and it’s clear they actually listen. We’ve made product recommendations and seen them turn into real features surprisingly fast, which is rare in this space.

Console stands out as a modern and well-thought-out platform. Getting started was straightforward, and the support team has been consistently helpful. It’s made our IT workflows more efficient and reduced a lot of manual overhead in our daily operations.

The agentic capabilities of provisioning access request without human intervention