It has almost all the features I’d expect from agent chat software. I especially like the feature that lets agents see what a visitor is typing in the text box before they send it.

A lot of customization flexibilities with the live chat; the ability to integrate with Dynamics 365 CRM; the new AI powered chatbot is helpful; Comm100's technical support team is always responsive.

I use Comm100 for the company's live chat customer service, and it helps us quickly resolve customer problems and improved customer experience. I particularly like the automatic language translation and switching because our customer service network spans all countries, and many customers use different languages. This feature helps us resolve language problems and improves processing efficiency. I'm also very satisfied with Comm100's customer service; it's fast, and the salespeople handle problems quickly.