1. The User interface is very simple and easy to use 2. You can see all the visitors that are visiting your website on the tool. 3. The client can connect with you with a single click of the chat button. what I like here is that you can also invite your client for a chat. Suppose, we see that a client is visiting our site for a long span, we can invite them to chat and ask about their issue. 4. There's an option of language translation while chatting with the customer which makes it easy for a team to talk to different clients in any language across the globe. 5. Chat Agents can also chat personally 6. we can see chat history and chat gist for any client who visits back.

Very intuitive and easy to set up, simple but accurate reporting.

I used Comm100 as a live chat software ia a previous role. I liked the UX/UI design, it was easy to use and the translation tool was useful as well.