I use Clozd for win and loss analysis, and it helps with competitor analysis and product roadmap by focusing on the things that matter the most for our client. I like that Clozd uncovers little features that we didn't think were important. The ease of use and implementation stands out for me, and I find the detailed interviews to be very in depth and very good. The native integration with Salesforce is beneficial for our organization. Also, I encourage them to keep innovating, and maybe there's room for even better custom dashboards. I haven't found anything to change so far, and I'm very likely to recommend Clozd.

I appreciate Clozd because it provides insight into win and loss analysis that I share with executive leaders at quarterly meetings. It's our main voice of the customer, giving us unbiased customer feedback to see what customers or potential customers actually think of our products and sales process. I personally like the quantifiable data that Clozd provides, and our ELT members find some of the direct qualitative quotes from customers interesting. I also value being able to find positive themes even in losses and identify things we could do better with in wins. Our account manager is great, and I know we get a lot of value out of our regular catch-ups. The syncing with Salesforce makes things very easy for us.

I use Clozd for getting feedback from clients and insights related to what went well and what didn't. Clozd helps us get valuable feedback from customers that we would struggle to get directly by ourselves. The type of insights we get cover the best and not so good aspects of client experiences, which helps improve product quality, set expectations with leads, and understand our customers' needs from their own voice. I appreciate how Clozd follows a structured approach to all feedback given, which helps us get actionable insights not just for singular cases but as strategic insights to execute across our whole portfolio. The structured methodologies support our strategic planning by presenting different feedback areas divided by decision drivers and influences, allowing us to pinpoint the main drivers in each category. Additionally, I find value in any connection offer included in the original price, as it increases the perceived value of Clozd as a business decision driver analysis tool. It's already providing value, and the more feedback we gather from different accounts, the more value we find in its usage.