I like the ease of use of AskNicely, which allows me to easily retrieve and consult information about customers who have reviewed my company. The initial setup process was very simple.
I like how AskNicely is user-friendly and offers AI-generated questions, which means we don't have to think of questions on our own. We can simply input our focus areas and the questions are auto-generated for us. I find it valuable that we can pin-point areas of improvement at each location. I also appreciate that it’s a better platform than what we used before, allowing us to reach more customers. The initial setup was easy because it was set up for us.
I use AskNicely to effortlessly gather feedback and Google reviews from our clients, which has resulted in over 250 positive reviews in just the past year. The platform is incredibly easy to manage and use within our firm, making it the easiest platform I handle. The team at AskNicely is exceptional to work with—they truly go above and beyond to ensure our training and comfort with the platform, demonstrating kindness, genuineness, and a wonderful approach to client relations. The initial setup of AskNicely was very straightforward, with comprehensive support throughout the onboarding process, making it seamless and easy. I appreciate how AskNicely integrates with our CRM, Filevine, adding further value to our workflow. Opting for AskNicely was an excellent choice, as it proved to be a worthwhile investment and more. Their customer service and user-friendly interface make it unmatched, scoring an enthusiastic 1000 on a recommendation scale from 1 to 10.
AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will :)