AskNicely
1,051 reviews
- 1 profiles
- 5 categories
Average star rating
4.7
Serving customers since
2014
AskNicely Reviews
HO
Hanna O.
Customer Success Manager at HarmonicSeamless Surveys with Stellar Support
I am using AskNicely for surveying my customers, and it's simple to use and requires low effort for responses. Their AI automatic responses are very helpful. It's easy to analyze and act on. They have a great support team who are always there for you to help. The initial setup was pretty easy, and their onboarding team was very supportive.
DD
David D.
Best platform
When we receive bad review with the comment, it is supper easy to communicate with the team through internal notes.
We can open cases and try to win back the customer with the quick email as well and close the cases when finish.
BL
Brandon L.
Empowers Honest Feedback, Needs Better Shout-Out Simplicity
I like the quick response from AskNicely, which allows customers to be honest and truly express how they feel about our service. The format makes it easy for them to fill out, without worrying about hurting someone's feelings. It's easy to understand and navigate, making the setup extremely easy. Also, Aston Ashley has been a tremendous help.
About
What is AskNicely?
AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will :)
Details
Year Founded
2014
Website
www.asknicely.com