Products

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel

Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions. Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention.

Genesys Cloud CX, offered by Mitsui Knowledge Industry (MKI, is an all-in-one, cloud-based contact center solution designed to streamline customer engagement across multiple channels. With an intuitive user interface and comprehensive reporting capabilities, it enhances operational efficiency and strengthens customer interactions. Leveraging over 35 years of experience in building large-scale contact centers, MKI ensures a smooth implementation tailored to each client's requirements. Key Featur

Pointel elevates customer experiences with the Genesys Cloud Adapter for Oracle CX Cloud, bridging these powerful systems so your contact center can handle real-time interactions efficiently and consistently. Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys Cloud for contact center solutions, can conveniently conjoin these systems by implementing the Pointel Adapter. Agents can engage customers across teleph

InvenIT Prestacoes de Servicos LTDA is a Brazilian company specializing in digital solutions aimed at enhancing customer and employee experiences. Leveraging robust cloud-based software platforms, InvenIT offers flexible and scalable services to businesses of all sizes, facilitating their digital transformation journeys. Key Features and Functionality: - InvenIT Corporate: Unified corporate communication platform. - Genesys Cloud CX: A leading customer experience and engagement management pla

CX Experts is a Montreal-based firm specializing in Genesys Cloud CX implementation, CCaaS migration, and AI-powered contact center automation. As a Genesys partner and integrator, we help Canadian enterprises modernize their contact centers through system integrations (Salesforce, Microsoft Teams, CRM), intelligent virtual agent deployments, and custom platform development. Our team brings 15-20 years of individual expertise across finance, insurance, transportation, logistics, telecom, and tec

Genesys Cloud for Virtual Agent by Google CCAI allows customers to leverage Google's Contact Center AI features to expand CX capabilities. Deployment of Google Dialogflow in combination with Genesys Cloud is a powerful combination for a variety of self-help applications with the possibility of routing to a customer service representative.

Welcome to Solution Mentors - Your Trusted Software Partner and a One-stop Shop for All Your Technology Needs! What you need to know: - 20+ Years of Expertise: An expert in business process automation, document management solutions development, software modernization, cloud migration, and technical support. - Personalized Expert Teams: Creating dedicated development teams and remote R&D centers for your unique needs and requirements. - Customer Experience Excellence: Specializing in the de

R-MAD Limited, established in 2004, is a customer experience (CX company that integrates advanced CX software platforms, such as the Genesys CX Platform, with its world-class expertise. By leveraging technology, research, and service components, R-MAD helps businesses identify critical issues and trends early, respond swiftly, and transform every customer interaction into a competitive advantage. Key Features and Functionality: - Cloud Solutions: - Cloud Contact Center: Genesys Cloud offers

Genesys, in partnership with Microsoft, offers integrated solutions that enhance customer and employee experiences by combining Genesys' AI-powered experience orchestration with Microsoft's robust cloud and productivity tools. This collaboration enables organizations to deliver personalized, seamless interactions across various channels, leveraging the strengths of both platforms. Key Features and Functionality: - AI-Powered Experience Orchestration: Utilize Genesys' AI capabilities to automat

Hadef Information Technology Co. (Hadef IT is a specialized provider of information technology and communication solutions based in Riyadh, Saudi Arabia. With over 17 years of experience, Hadef IT offers a comprehensive range of services tailored to various sectors, including healthcare, education, commercial, and government. The company focuses on delivering superior IT solutions that are customized to meet the unique requirements of each client, aiming to build long-term relationships through

Iwatsu Electric Co., Ltd. offers comprehensive cloud-based solutions designed to optimize contact center operations. Leveraging decades of experience, Iwatsu provides tailored systems that enhance communication efficiency and customer engagement. Key Features and Functionality: - All-in-One Platforms: Iwatsu's solutions, including "Blue Luna Cloud," "Genesys Cloud CX," and "AVAYA," integrate essential contact center functionalities into a unified platform, facilitating seamless operations. -

CX Advocates is a boutique consulting firm specializing in tailored contact center solutions that enhance customer experience and operational efficiency. Founded in September 2020 by Altaf Gosla and Wayne Miller, the company was established to address the unique needs of clients often underserved by generic service providers. With a focus on delivering with empathy, CX Advocates collaborates closely with businesses to implement innovative strategies that drive success. Key Features and Function

MNET LLC is a specialized firm offering comprehensive advisory, technology implementation, and integration services, particularly focusing on Unified Communications as a Service (UCaaS and Contact Center as a Service (CCaaS solutions. With a team of experienced professionals, MNET delivers tailored strategies to enhance contact center functionalities, ensuring seamless communication and operational efficiency for businesses. Key Features and Functionality: - Advisory Services: MNET provides in

ESMT Consulting Sa de CV specializes in delivering comprehensive customer service management solutions, guiding businesses from strategic planning to 24/7 operational support. By leveraging platforms like Genesys Cloud CX, ESMT enables companies to offer personalized customer experiences across various channels, including phone, chat, email, messaging apps, and social media. Key Features and Functionality: - Voice Channel Management: Efficient handling of telephone interactions. - Digital Cha

CloudCX Ltd specializes in automating contact center operations to enhance customer experience and operational efficiency. Their flagship product, QuickTest, offers proactive monitoring of Interactive Voice Response and digital channels, ensuring consistent and high-quality customer interactions. Additionally, their OneCG solution streamlines the implementation and maintenance of Genesys applications, reducing time to market and minimizing errors. Key Features and Functionality: - Proactive C

Kerv Experience is a provider of cloud-based customer experience solutions, specializing in delivering personalized and dynamic interactions between businesses and their customers. With over 20 years of expertise, Kerv Experience partners with organizations to implement market-leading cloud contact center solutions that enhance customer insights, streamline integrations, and automate processes, ensuring exceptional service delivery at all times. Key Features and Functionality: - Genesys Cloud

Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.

Contact Center Services (CCS) is a technology consulting firm dedicated to enhancing customer experience (CX) by integrating advanced technology with business processes. Specializing in platforms like Genesys, Cisco, and Five9, CCS offers tailored solutions that help organizations attract, retain, and better serve their customers. Their expertise spans CX optimization, digital transformation, cloud migration, and AI integration, ensuring businesses can effectively manage and evolve their custome

Grupo Interastar S.A. de C.V. is a Mexican company specializing in digital transformation solutions, focusing on customer experience (CX and enterprise resource planning (ERP) systems. They offer cloud-based contact center services and business management tools designed to automate operations and enhance communication strategies. By integrating advanced technologies, Grupo Interastar empowers businesses to achieve complete operational visibility and efficiency. Key Features and Functionality: