flexidesktop simplifies desktop management by offering secure, cloud-hosted Windows environments that eliminate the need for physical hardware. With flexible resource allocation, optional Microsoft Office, and seamless access via web or remote protocols, it’s the perfect solution for agile teams and remote workforces. Your data stays protected in certified data centers across Europe, North America, and Asia.
Help desk and device inventory for school district IT teams and the staff they support: AI-triaged tickets, 1:1 Chromebook tracking, facilities work orders, a knowledge base and a requester portal in one login, with public prices.
Helpsumo is a comprehensive, cloud-based help desk software designed to streamline customer support operations for businesses of all sizes. It offers a unified platform that integrates email ticketing, live chat, social media interactions, and a self-service knowledge base, enabling efficient management of customer inquiries across multiple channels. With its user-friendly interface and customizable features, Helpsumo enhances productivity and ensures a seamless support experience for both customers and support teams.
Key Features and Functionality:
- Email Ticketing System: Automatically converts incoming support emails into tickets, facilitating organized tracking and resolution.
- Live Chat Integration: Provides real-time communication with customers, enhancing engagement and prompt issue resolution.
- Self-Service Portal: Allows businesses to create a knowledge base with FAQs, articles, and community forums, empowering customers to find solutions independently.
- Social Media Support: Manages customer interactions from platforms like Twitter and Facebook within the help desk system.
- SLA Management: Enables the definition and monitoring of service-level agreements to ensure timely responses and resolutions.
- Comprehensive Reporting: Offers detailed analytics on ticket volumes, response times, and staff performance to inform decision-making.
- Customization and Integration: Features customizable portals, CSS customization, and integration with VOIP services for voice support.
Primary Value and Solutions Provided:
Helpsumo addresses the challenge of managing diverse customer support channels by consolidating them into a single, efficient platform. This integration reduces response times, improves customer satisfaction, and enhances team productivity. The self-service portal decreases the volume of support requests by enabling customers to resolve common issues independently. Additionally, Helpsumo's robust reporting tools provide valuable insights into support operations, facilitating continuous improvement and informed strategic decisions.
Flitdesk is the app that makes offices simple and enjoyable. What we offer our customers we offer our employees too. That means employees have a lot of freedom to organize as they wish. That...
Satellite help desk software is just like the regular help desk software with ability to manage customer support for multiple companies / brands / products at one place.
If you are running multiple websites /brands / products and wanted to manage customer support for each of those websites – you will have to purchase different instances of help desk softwares for each brand.
Whereas, with Satellite help desk software, you can have just one license with single staff portal and each company having its own branded customer portal.
Avica is an advanced remote desktop software that allows you to access, control, and manage your devices from anywhere in the world. With seamless connectivity and real-time collaboration features, Avica streamlines your business-critical processes and boosts your productivity. Avica desktop remote software is easy to use, flexible, and highly secure, providing you with peace of mind while working remotely.
Fixify is a new take on the IT help desk designed for orgs with 75 to 2000 employees that uses AI and machine learning along with our own human analysts
We take on 75% of the help desk tickets so your internal team can focus on bigger projects.
Not everyone wants to talk to a bot. That's why we use AI and automation to automate the majority of help desk work so Fixify’s human analysts can focus on what people are good at – making smart decisions and caring for end users.
With Advanz101's Service Cloud a company’s customer service is sure to be top-notch in times of both, regular circumstances and during a crisis. The Service Cloud allows businesses to offer 24×7 customer support and equips customers with all the necessary tools and options they need for query/complaint resolution in record time. Contact us today to implement the most complete customer service platform.
Serviere revolutionizes the way businesses look at service requests. Our solution breaks down silos, improves bi-directional communication, and simplifies the entire service request process. Empower your service engineers and managers with Impiger’s Serviere to collect, analyze, manage, and respond to queries in real-time under one roof. Also, our system enables the customer to track the complaint status whenever they want.
Bizmitra CX offers best customer help desk at the affordable cost and it has a free forever plan for up to 100 tickets , One User.
Other plans are very cost effective with best support, custom branding, white lable, email to support ticket and many other features
AImara is a Brand OS designed for secure, controlled client journeys. Unlike generic CRM tools, AImara delivers closed-loop workflows for VIP clients in law, engineering, and luxury.
“Client Engagement for Professional Services”
“Secure Client Communication Platform”
“High-Trust Workflow Automation”
Unisys Next-Gen Service Desk redefines IT support by enhancing agent productivity and streamlining workflows through automation, real-time insights, and governed generative AI. With proactive self-healing capabilities and omnichannel support, it ensures faster issue resolution and a seamless user experience.
From incident response to VIP support, this innovative approach optimizes service delivery, reducing downtime and empowering employees to stay productive. Discover how the Next-Gen Service Desk can transform your IT operations and boost overall business performance.
farBooking is the integrated solution that enables you to evolve spaces and ways of working in modern scenarios, according to the flexibility that employees want and the efficiency that the company requires
WiggleDesk is a cloud-based workplace management platform that enables organisations to make any space bookable — from desks and meeting rooms to car parks and specialist facilities. Its intuitive visual floorplans and mobile-first interface make it easy for employees to find, reserve, and manage workspace, while facilities teams gain real-time insights into utilisation through heatmaps, occupancy dashboards, and daily/weekly usage reports. WiggleDesk goes beyond simple booking by supporting hybrid and remote-first policies: managers can track workforce presence, identify collaboration opportunities, and optimise office layouts based on actual usage patterns. Integrated with enterprise tools such as Microsoft 365, Google Workspace, and Okta, and designed to deploy in weeks not months, WiggleDesk offers a lightweight, secure, and user-friendly solution that reduces real estate costs, improves employee experience, and provides the data required for strategic workplace planning.
Cardfile.it is a universal tool (simple database) for organizing information. Collectors use it to create catalogs of antiquities, local police a database of lost dogs, hairdresser a list of clients and my mom a collection of her recipes.
Zervise brings your customer conversations into Microsoft Teams, enabling your team to deliver seamless support without switching platforms. With Zervise integration, you can manage tickets, respond to chats, and run campaigns directly from Microsoft Teams.
Key Features:
WhatsApp Integration: Engage with your customers instantly via WhatsApp messages, AI-powered chatbots, and bulk campaigns.
Instagram Integration: Manage Instagram Direct messages and Stories, ensuring quick responses to your followers.
Web & Email Support: Consolidate customer tickets from your website, web forms, and email into one place.
Microsoft Teams Native Experience: Get activity notifications, manage tickets and chats, and collaborate with your team in real time — all within Teams.
AI-Powered Chatbot: Automate routine queries while giving agents the tools to step in when human support is needed.
Opportunity Management: Track, manage, and collaborate on customer opportunities inside Teams and convert conversations into sales or service opportunities effortlessly.
Reports & Dashboard: Track SLA compliance, agent performance, and customer satisfaction metrics.
OmniFile is a desktop file search application for macOS and Windows that lets you find files across local drives and cloud storage from a single search bar. Press Ctrl+Space to instantly search your files by name, path, or content.
OmniFile integrates with Google Drive, Dropbox, Box, SharePoint, Slack, Notion, and GitHub, so you can search everything in one place. Built with Rust and powered by the Tantivy full-text search engine, all indexing happens locally on your device — no data is ever uploaded to external servers. The free tier covers unlimited local file search, while the Pro plan ($129 one-time) unlocks cloud integrations and smart workspaces.