Products

CV Helpdesk is a SharePoint-based ticketing system designed for Microsoft 365 environments. Built on the SharePoint Framework, the platform integrates directly into Microsoft 365 and centralizes support requests into a structured queue. Tickets can be submitted through SharePoint portals, Email, Team with automated routing based on departments and configurable approval workflows. Priority classification streamlines triage, while real-time tracking provides visibility from submission to resolut

Patchdesk Helpdesk is software for bug tracking and support, merging customer tickets and engineering issues into one workspace. Its shared inbox lets teams assign tasks, monitor SLA timers, use macros for consistent replies, and add internal notes for collaboration. Tickets can be turned into tracked bugs, ensuring seamless support and development workflows. The issue tracker uses unique identifiers that integrate with team chats and version control systems. A branded portal allows users to sub

Help desk and device inventory for school district IT teams and the staff they support: AI-triaged tickets, 1:1 Chromebook tracking, facilities work orders, a knowledge base and a requester portal in one login, with public prices.

Foliosio is an AI-native helpdesk built for solo founders and tiny teams who need to support their customers without hiring a support team or spending hours answering repetitive questions. It brings conversations from chat and email into one inbox, uses product knowledge and context to generate more accurate, relevant answers, and helps founders understand support trends through analytics. Its real value is turning customer support from a constant interruption into a streamlined system that can

Helpdesk MX brings email, live chat, contact forms, and social messages into one workspace for e-commerce support teams. Every message becomes a trackable ticket in a unified inbox, making it easier to support one or multiple stores without losing customer or order context. The platform is built for real support operations, not just message collection. Flexible workflows, automation, scripts, custom fields, and integrations help teams shape routing, priorities, and ticket handling around thei

500apps is a platform where an All-in-One business suite of 30+ apps is offered to every business as it’s driven with the vision to help the businesses grow like Fortune-500. The apps come with all the features that are needed for your business. From Chrome Extensions to WordPress plugins to widgets, 500apps offers all these at $14.99 per user with 24/5 customer support and a 99.5% uptime guarantee. Located at 8 locations, It caters its services to different business spheres. Features: Prod

SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. Drive customer self-service with a knowledge base, documents, forum, announcements, and more, available on the Customer Portal. Manage customers, products, and services throughout the customer life cycle. Measure success with Power BI Dashboards.

KWI's mobile POS is a native iOS app. Designed to work with Apple devices, KWI's POS is intuitive resulting in reduced training and support costs, and faster onboarding for store associates. It's the only true turnkey omnichannel solution for specialty retail — offering endless aisle which unifies in-store and online for a frictionless customer experiences. Seamless upgrades, hardware sourcing & replacement, and a 24/7/365 helpdesk, plus a designated customer success team.

One Stop for automation of all HR Processes - An Essential Tool that automates HR Processes, Simplifies human interactions and Delivers applicable insights. GoForHR is a web based HRMS platform that takes care of all your HR needs across the employee lifecycle. Recruitment, Employee Management, Attendance, Leave Management, Payroll, Exit Management, Asset Management, Travel - Expense Management, Helpdesk etc. GoForHR mobile app provides a simple and easy-to-use interface for company users.

Onsite Support is a full ecommerce helpdesk with AI at its core — built specifically for sellers managing support across Amazon, eBay, Walmart, Shopify, WooCommerce, Etsy, TikTok Shop and 50+ more marketplaces. Unlike generic helpdesks, Onsite Support's AI is trained on your actual order data, product catalog, store policies and marketplace rules — so it resolves tickets automatically, not just routes them. Order status, returns, product questions, compatibility issues — handled without an agent

FuseDesk is a help-desk add-on for Infusionsoft.

A high frequency of issues can generate an overwhelming number of help desk tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data t

A high frequency of issues can generate an overwhelming number of tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select t

Helpdesk by Virtual Shinobis is a simple customer support ticketing platform built for small businesses and growing teams. It turns incoming support emails into organised tickets so teams can assign conversations, set priorities, add internal notes, manage tags and track customer issues from one shared inbox. Built-in analytics help teams monitor response and resolution performance, while AI-powered ticket overviews make it easier to quickly understand longer conversations. Helpdesk is designed

AI Helpdesk Pro is an advanced, AI-powered customer support platform designed to streamline and enhance the efficiency of helpdesk operations. By integrating cutting-edge artificial intelligence, it automates routine tasks, provides intelligent ticket management, and delivers real-time analytics, enabling support teams to offer prompt and accurate assistance to customers. Key Features and Functionality: - AI-Powered Ticket Management: Automatically categorizes and prioritizes support tickets b

Taylin Helpdesk is purpose-built for MSPs and IT teams supporting organisations with multiple locations, departments, or branches. Unlike generic helpdesk tools that charge per organisation or per site, Taylin uses a simple per-agent model. Support 5 clients or 50—your cost stays the same. Key features: Three-tier hierarchy: Your MSP → Client organisations → Their sites/branches Unique support email for every organisation and location Group tickets with watchers for incidents affecting multiple

GetHelpdesk.AI is an AI Receptionist for dental practices, supporting inbound calls, a web chatbot, SMS, and outbound calling. Teams can use it after hours, when staff are busy, or as the first response for incoming calls. Outbound calls support appointment reminders and confirmations, while web chat and SMS provide additional ways to communicate with patients. The software checks appointment availability and applies the practice's scheduling rules, including provider and operatory requirements

Sugester is a blend of CRM, helpdesk and project management features with a one-stop-shop for the needs of SMB: from email and CRM, to task planning, through an embeddable live chat.