Products

ION is a financial technology partner, not just a product provider. We deliver solutions when your financial demands are growing faster than your team can keep pace. We provide CFOs with the financial technologies to integrate accounting, billing, payments and revenue recognition. To outmanoeuvre the market and competitors, you need to move past efficiencies and build powerful infrastructure. ‍ ION's strategic partners include Sage, FinancialForce, Stripe, Chargebee, Zendesk and Salesforce.

OMNINGAGE Connect is a cloud-based customer engagement platform designed to seamlessly integrate with Amazon Connect, offering a modern, intuitive, and data-driven user desktop. Deployable within minutes, it supports multiple communication channels, including voice, chat, SMS, and social media interactions. Leveraging Amazon's serverless and cloud-native technologies, OMNINGAGE Connect eliminates the need for hardware resources, dynamically scaling to meet business demands, making it ideal for h

The Thirdlane Business Phone System is an advanced IP PBX and unified communications solution that can be deployed both on-premises and in the cloud. It includes modern communication channels like VoIP telephony, private and group messaging, voice and video conferencing, SMS, and screen/file sharing. Users can access these features from mobile devices, browsers on Windows, Mac and Linux computers. Beyond the core PBX functions, the system offers a contact center as well. It integrates seamlessl

SmartOffice for Alexa Skills is a no-code enterprise skill management platform that enables organizations to create and deploy secure Alexa Skills seamlessly. By integrating with enterprise data sources such as Salesforce, ServiceNow, and Zendesk, SmartOffice allows businesses to voice-enable their CRM and Helpdesk systems without the need for coding or custom development. This solution simplifies interactions with CRM opportunities, accounts, contacts, activities, and cases, enhancing productiv

Padah Solutions Pvt Ltd, established in 2018 and headquartered in Bangalore, India, is a Platinum Atlassian Partner and Premier Zendesk Partner specializing in Business Process Management solutions. The company focuses on enhancing organizational efficiency by refining processes and implementing automation tools tailored to various industries. Their services encompass business process analysis, re-engineering, solution architecture, tool selection guidance, implementation, user training, and ong

Argosquad, established in 2019, is a premier eCommerce enabler based in the Philippines. Leveraging extensive experience from operating argomall.com and collaborating with leading Philippine retailers, Argosquad specializes in delivering comprehensive eCommerce solutions. As the first official business solutions partner of Adobe Magento in the country and an implementation partner of Zendesk, the company offers a suite of services including consultancy, development, and implementation of highly

TicketSync by Fermi Systems is a fully managed integration service designed to help Managed Service Providers (MSPs) securely and efficiently synchronize incidents, tasks, and service requests across various IT Service Management (ITSM) platforms, including Jira, ServiceNow, Zendesk, and Freshdesk. Tailored for MSPs operating in cloud-native or hybrid environments, TicketSync is particularly effective in aligning internal and customer-facing systems, especially when managing AWS-hosted workloads

Vennie is an AI-powered customer support automation platform built for DACH e-commerce brands. It integrates natively with Zendesk and Shopify to automatically resolve incoming support tickets - from order status and returns to subscription changes and product questions - without human intervention. Vennie analyzes existing ticket history to identify automation gaps, builds tailored automation flows, and continuously optimizes them. The result: lower first response times, higher first contact r

EdisonAi is an AI partner intelligence platform from Sherpa, a UK partner and channel marketing agency. It assesses each partner's marketing readiness, message alignment and tech stack, scores partners across 25 attributes, and recommends which partners to activate and where vendors should invest MDF. Technology vendors such as Cisco, Lenovo, Sage and Zendesk use it alongside Sherpa's partner marketing team to recruit, assess and activate partners and to manage partner campaigns and lead progres

Outverse is an AI-driven customer support platform designed to help businesses automate complex support operations, enabling teams to focus on high-value tasks. By integrating AI agents that adhere to company-specific processes and policies, Outverse streamlines issue resolution and enhances customer service efficiency. Key Features: - AI Support Agents: Automate the handling of intricate customer inquiries, reducing the need for human intervention. - Internal Copilots: Assist human agents wit

Partnerway is a leading official reseller of renowned software solutions, including Google Workspace, Asana, Zendesk, AWS, and Microsoft, across Europe. Established in 2021 and headquartered in Tallinn, Estonia, Partnerway specializes in assisting small and medium-sized businesses (SMBs to accelerate growth by digitalizing operations, optimizing business processes, and facilitating seamless cloud migrations. With a dedicated team of industry-certified specialists, Partnerway has successfully sup

Drömlik is a cloud-based UCaaS (Unified Communications as a Service) platform built for growing businesses that need a modern phone system. It offers two core plans: Nucleus, a clean, reliable business phone system with call routing, voicemail-to-email, call recording, softphone apps, and core security; and Orbit, a full customer experience (CXaaS) stack that layers on contact centre features (queues, skill-based routing, supervisor coaching), omnichannel messaging (WhatsApp, Facebook Messenger,

PepoChat is an AI support agent for business websites. It answers visitor questions in real time using only the business's own content, including website pages, PDFs, Word files, help-center articles, Notion pages and Google Drive files. When the answer is not in that content, it says so and offers to connect the visitor with a person; escalated chats move to a shared team inbox with the full transcript, and staff reply in the same chat window. Thirteen built-in integrations let the agent look u

Productbot AI is an advanced insights platform designed to centralize and analyze customer feedback from various departments, including Sales, Customer Success, NPS, and Support. By integrating seamlessly with tools like Zendesk, Gong, and Slack, it consolidates feedback into a unified dashboard, eliminating data silos and streamlining the product discovery process. Key Features and Functionality: - Consolidated Insights: Aggregates feedback from multiple channels into a single platform, provi

Embrace.ai is an AI-powered platform designed to enhance B2B customer support and experience by automating workflows, providing intelligent agent assistance, and delivering actionable insights. It integrates seamlessly with existing tools, enabling support teams to resolve tickets faster, reduce manual effort, and surface insights from company content. Embrace.ai is built for business users, requiring no developer involvement, and offers clear pricing with strong AI controls. Key Features and F

DataGrine Migration Platform moves helpdesk data between customer support platforms: companies, contacts, tickets and conversations with their replies, notes and attachments, and knowledge base articles. Every migration starts with a written field mapping and a sample run of your own records in the destination. The full run happens while your team keeps working, a delta run at cut-over carries only what changed, and every record is logged so a run can be audited or rolled back. Runs are paced to

Inari helps product teams unify customer feedback and user research then automates product discovery, voice of customer reporting, and backlog prioritization using AI. As your customer volume, feature requests, and product issues grows, the volume of inbound feedback quickly becomes impossible to triage, tag, and incorporate into your roadmap. Without accurate and comprehensive research and analysis, your engineering and product teams are more likely to build features that aren't aligned with.

Bahama is an AI automation platform that enables businesses to create customized AI agents tailored to their specific workflows. By integrating with internal data sources and third-party applications, Bahama empowers teams to automate tasks, enhance productivity, and make informed decisions without the need for coding expertise. Key Features and Functionality: - Custom AI Agents: Develop AI assistants that connect seamlessly with your company's documents, applications, and web services, facili

DRING is an agentic AI call center. It gives businesses voice and chat AI agents that answer and make real customer calls on the phone and WhatsApp, and act inside the tools the team already uses: CRM, calendar, helpdesk and payment systems. Teams use DRING for inbound customer support, appointment booking and reminders, outbound lead qualification, order and delivery updates, surveys and candidate screening. Every agent runs 1,000 to 10,000 simulated conversations, built for your company, bef

TechQ AI is an all-in-one AI and enterprise software suite designed to transform business operations through intelligent automation and cloud architecture. Built for scaling businesses and enterprises, TechQ AI seamlessly integrates custom AI agents, automated workflow management, and cloud ERP capabilities. Whether optimizing customer support across multi-channel environments (Zendesk, Meta, Webhooks) or orchestrating complex logistics and route planning, TechQ AI empowers organizations to str