Products

Our BPO and call center services are designed with a singular focus: to help your business achieve its goals, exceed customer expectations, and maximize efficiency. We firmly believe that true synergy emerges when we collaborate seamlessly with our clients, working as an extension of your team and tailoring our solutions to meet your unique needs.

Lower Your Costs, Pay As You Grow Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Gravis Apps cloud technology for your contact center. With our managed services, we handle everything for you so you can focus on the things that matter most.

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.

Callision is like a virtual desktop for call center employees - it allows them to make HD calls, chat, send files, and much more - straight from the web browser on their computer or tablet.

OneContact CC allows an integrated management of multiple channels: Voice (GSM, SIP or other PSTN calls), Video (3G, SIP), IM (IP), e-Mail, Fax, Social Media, Skype and Skype for Business.

CC Capital Group was built out of the necessity to find a solution for all of the following: -Call centers that over charge -Outsourced sales companies that talk a big game and deliver nothing -Difficulty in finding the right person through job post -High turnover -Cubicles -W2s -1099s -Work comp insurance cost -Performance based pay that delivers bad results -And most importantly a sense of entitlement by in-house workers with attendance problems. 8 ½ years later we serve over 100 clients in

Midnight Health is an Australian digital healthcare company dedicated to enhancing patient outcomes through technology. By consolidating the fragmented health industry, it simplifies patient experiences and improves accessibility, particularly in regional and remote areas. Since its inception in 2021, Midnight Health has supported over 200,000 Australians with more than 300,000 consultations. Key Features and Functionality: - Telehealth Services: Offers online consultations with a network of

OKESTRO is a South Korean cloud software company specializing in comprehensive cloud and AIOps solutions. Established in 2018, the company has rapidly expanded, offering a suite of products designed to streamline and optimize cloud infrastructure management for diverse industries. Key Features and Functionality: - CONTRABASS: An OpenStack-based Infrastructure as a Service (IaaS) solution that facilitates server virtualization, enabling organizations to transition from traditional IT environmen

Customer-relation departments and executive management use Batvoice to boost sales and customer satisfaction, and save costs by automating scorings (compliance & satisfaction) and coaching. Batvoice is a unique AI that transcribes service calls content & picks-up on emotional cues to turn topics and paint points into best actions to improve results. It's plug & play, multilingual, with a multi-sectoral approach.

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’

Loopy is an observability platform for customer support operations. It serves as a central hub for data aggregation and analysis, collecting information from various sources, including CRMs, human resource tools, WFM systems, QA platforms, and chatbots. All this data is consolidated in a single location, a CX Ops Data warehouse, to overlay the visibility CX teams need to spot anomalies early, identify pain points, and evaluate changes effectively. Instead of reacting to issues, our observability

Agility Hosted Telephony is Simplicity Group’s Cloud Telephone System for Northern Ireland & UK businesses which utilises the very latest telephone system technology. Cloud-Based: Agility is hosted in the cloud, eliminating the need for on-premises hardware and reducing maintenance and management overhead. Users can access their phone system from anywhere with an internet connection. Microsoft Teams- Microsoft Teams Phone is rapidly becoming the go-to solution for businesses looking to

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics. Key Features: • Trusted Generative AI for safe and accurate responses • Smart

Ensure Total Customer Care by Organizing and Monitoring Communications across All Channels.

White Label Communications provides Private Label Dial Tone to it's partners through a global hosted PBX and SIP Trunk solution that enables the next generation of service providers (NGSP) to expand their product base.

SpeechLog AI Analytics is an advanced solution designed to transform raw audio data from contact center interactions into actionable insights. By converting speech into text, it enables businesses to analyze customer conversations, monitor agent performance, and enhance overall service quality. This tool empowers organizations to derive valuable business intelligence, optimize operations, and improve customer satisfaction. Key Features and Functionality: - Speech-to-Text Conversion: Accurately

Cactus is an AI-driven answering service tailored for home service businesses, designed to ensure that every customer call is promptly addressed, every lead is efficiently booked, and existing revenue opportunities within the business are fully realized. Operating around the clock, Cactus functions as a 24/7 virtual receptionist, capturing every call and converting leads into scheduled jobs without the need for additional hires or increased budgets. Key Features and Functionality: - 24/7 C

Amtelco's call center and secure messaging app enable healthcare and commercial organizations to efficiently and securely manage live calls and omnichannel traffic. The platform includes additional features such as on-call scheduling software, web-based directories, and secure messaging tools. Leading healthcare and commercial organizations utilize the Amtelco call center platform to effectively handle call traffic and enhance the user experience.

A Zoho Consulting partner with 700+ customers in 70+ countries, GoldenLion has built and implemented Industry solutions on top of Zoho CRM across multiple industries. Here's a sneak-peak into the industry solutions offered by GoldenLion: ▪ Travel Agency CRM (www.crmfortravelagency.com) Tailored to map the business process of travel agencies and tour operators on award-winning Zoho CRM, Travel Agency CRM helps you better manage every aspect of your business. From lead management to trip and ve

Tecxpera Technologies, established in 2013, is a dynamic IT solutions provider specializing in software development, training, and consulting services. With a focus on innovation and quality, Tecxpera offers a range of products designed to streamline business operations across various industries. Key Products and Features: 1. Hospital Management System (HMS: - Patient Registration & Admission: Efficiently manage patient intake processes. - Appointment Management: Schedule and track p