Products

Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. This solution includes basic-to-complex features that are enabled as needed through configuration.

EdgeConneX builds and operates highly proximate, high-powered, purpose-built data centers tailored to the optimal size, power, and location requirements for any deployments, anywhere in the world.

QuadraNet operates space in the LA Telecom Center building, located in downtown Los Angeles. They are a full-service data center provider, providing colocation, dedicated servers, cluster management, and complex hosting solutions.

Fifteenfortyseven Critical Systems Realty (1547 is a premier developer, operator, and owner of highly interconnected, custom-designed data centers across North America and Europe. With over 1.25 million square feet of data center space under management, 1547 specializes in delivering cutting-edge solutions that cater to the evolving needs of businesses in the digital age. Their facilities are strategically located to provide unparalleled connectivity, ensuring low-latency access to major network

Colocation Northwest offers comprehensive colocation services, enabling businesses to house their IT infrastructure within state-of-the-art data centers across the Pacific Northwest. With facilities in Seattle, Tacoma, Bellevue, Redmond, and South Hill Seattle, they provide scalable solutions tailored to meet the needs of small enterprises and large corporations alike. Their services encompass secure space, reliable power, efficient cooling, and robust connectivity, ensuring optimal performance

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Over the past 35 years Startup Hearten has grown from a locally owned and operated distributor into a full service, highly skilled and accomplished consulting company and integrator of Unified Communications and Contact Centre solutions. With a rich history of nimbly growing our offerings to keep in step with each innovation in business communications, Startup Hearten is poised to continue this trend as we look ahead to the future.

Cloudlinx focuses on helping clients avoid the costliest of mistakes within CCaaS selections and migrations through hard-earned experience, an aggressive selection process and strategic negotiations. We ensure that our clients get the best overall value and that they are properly prepared internally for a CCaaS migration.

Gone are the days when companies used to hold all customer care activities in-house. In today’s day and age, companies have started outsourcing because they can efficiently cut back on costs since an in-house setup needs time, space, and staff. c2o has earned its place as the best outsourcing business solution provider in the UK. We provide world-class inbound (exclusively handle calls initiated by the customer), outbound services (call centre representatives to make calls to customers or sales

Gauge your contact center agents performance in real-time with NovelVox Contact Center Wallboards. Monitor and motivate agents with intuitive display of KPIs and relevant data for a guided move. Enable the supervisor or team lead to control performance and take immediate actions on data breach. From individual agent status to seat plan at glance, the gamified wallboards from NovelVox have everything that improves FCR and reduces AHT. Supervisors can monitor the number of calls dropped, rout

Product Description: GRAYPATH® is an advanced, award-winning expeditionary communications solution designed to provide robust, reliable, and secure global communication. Utilizing patented IP Spread Spectrum technology, GRAYPATH randomizes and distributes message packets across multiple transport paths and encrypted channels via the cloud. This approach optimizes throughput by continuously sensing and adjusting message flow based on channel availability and bandwidth capacity, ensuring smooth c

XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information

Castel Maestro empowers contact centers with the ability to align operations with the requirements of TCPA and state and local calling restrictions.

Arbeit Click adds human intervention to every call only where necessary, thus wholly avoiding a designation as an ATDS, while keeping a continuous flow of calls and information.

ProPortal is an online procurement purchasing portal with vendor registration.

READi System is a utility billing software that provides the ultimate engine for regulated, de-regulated and complex billing.

Pixid VMS is an applicant tracking system and recruiting software.

Connect provides high availability and pain free transformation of business-critical Contact Centre and Unified Communications environments for businesses globally.

Handle all your channels in one system with pure OMNI-channel support. Get a full 360° view of all your customers communication, including complete history. Have chat bots working side by side with your agents with seamless transfers and full history

Ultracomms provides a flexible cloud based call centre solutions that integrates seamlessly with your existing infrastructure to deliver the experience your customers expect.