Products

Most support teams only review a small sample of customer conversations. That means they miss the full picture: - where agents are giving wrong or inconsistent answers - where policies are unclear - where customers are getting stuck - and where product or ops issues keep coming up Revelir helps companies review 100% of their customer service interactions at the standard of a human QA analyst. Our AI scores every conversation against your own QA scorecard, with evidence for every judgment. You

Commbots is an Omni channel solution for businesses to communicate with their customers from multiple channels on unified platform, it offers Workflow Automation, Integrations with CRM, AI and Human handover. Also its an excellent Whatsapp marketing and engagement solution.

Your help desk's AI rewrites replies when agents ask. Support Coach speaks up when they don't. The reply that escalates a conversation is almost never one the agent thought to double-check — they're confident, they're busy, and they hit send. Support Coach watches the agent's draft as they type and intervenes in the only moment that matters: before the customer reads it. Three layers of coaching: • Instant hints as the agent types — rule-based, no AI, no delay. • A coaching card when they paus

WiseAudio is an AI-powered call quality assurance platform that automatically analyzes 100% of business's phone calls against business' own quality standards. Instead of manually reviewing a small sample of recordings, teams get full coverage, consistent scoring, and actionable insights into conversation trends. WiseAudio transcribes calls and uses large language models to evaluate them, with time-stamped references so businesses can verify exactly how each assessment was made. It integrates dir

Avant One is an AI-powered customer operations platform that unifies case management, omnichannel engagement, and collections workflows. It includes three modules—Incident, Outreach, and Collect—that share customer context for a complete operational view. The Incident module handles case intake, SLA tracking, escalations, and audit trails to meet compliance needs. Outreach manages campaigns and notifications via SMS, WhatsApp, email, and voice, linking engagement to customer data. Collect organi

VoxAudit is Auto AI Call QA by AiMavrik Technologies LLP. A manual QA analyst costs Rs 20,000 to 25,000 a month and tops out near 600 audited calls, roughly Rs 33 per call. A 5,000 call a day floor gets 50 calls heard. VoxAudit removes the ceiling. Connect your dialer with one webhook, Tata Smartflo, iCallMate, Exotel, Knowlarity, MyOperator, Ozonetel, Frejun, or any dialer that posts a finished call to a URL. Build your scorecard from a template in 15 minutes. First audits land within the hour.

**Convosly is a secure and accountable customer conversation platform built for businesses that need better control, visibility, and consistency across customer support.** Convosly helps businesses manage customer conversations across channels such as WhatsApp, Instagram, and other messaging platforms while keeping support activity organized, trackable, and accountable. Designed for modern businesses and growing support teams, Convosly brings customer conversations, support workflows, knowledg

Callnovo is a multilingual customer service outsourcing provider operating since 2004. Our 2,500+ agents deliver voice, chat, email and social support in 65+ languages across three continents, powered by HeroDash, our own AI-enabled contact centre platform. Dedicated agents from US$5.80 per hour, live in five business days.

Testera is an agentic test management platform that combines classic QA workflows with AI-powered automation. Teams manage projects, manual and BDD test cases, plans, environments, and runs in one workspace, import existing suites from CSV/XLSX, and link CI runs from GitHub Actions. Upload results from Allure, Playwright, Cypress, HTML, or unit-test output to compare runs and environments, and track coverage, quality trends, and DORA metrics. Testera's AI Companion answers questions about your

NeatScore is janitorial inspection software for cleaning contractors and facility teams. Score areas on the APPA 1 to 5 scale from your phone, attach timestamped photos, turn problems into tracked work orders, and send clients clear reports. Fully customisable templates, sites and areas. $149 CAD per month with 3 users included and a 14-day free trial.

Don’t let contact center testing be time- and resource-consuming. Test early and test often to make sure everything works as expected. End-to-End Monitoring: From the carrier to your IVR or IVA all the way to the agent, VoiceWatch monitors the interaction to make sure everything is operating as planned. Acoustic Fingerprinting: Using automation to verify that prompts are precisely as expected, VoiceWatch provides effective and efficient solutions, keeping customer experience high and labor c

SuccessLink Outsourcing offers a suite Business Process Outsourcing solutions. We offer a mix of front office and back office solutions that can help your business cut costs and grow.

Corporate Care: Comprehensive Business Solutions for a Digital World Corporate Care is a globally recognized provider of Business Process Outsourcing (BPO), IT Back Office Support, Call Center Support, Web Development, and Digital Marketing services. We are committed to delivering customized, high-quality solutions that drive efficiency, growth, and success for businesses worldwide. Our Core Services Business Process Outsourcing (BPO): We streamline operations through efficient customer suppo

Meratalk is a USA-based company that stands at the forefront of telecom services, holding the esteemed 214 and 499 licenses. With a commitment to excellence, Meratalk boasts a robust robocall mitigation database, ensuring the highest standards of communication security. Collaborating closely with telecom operators across the USA, Meratalk delivers unrivaled international and domestic SMS and voice services. Experience seamless connectivity and exceptional reliability with Meratalk as they redefi

CXFirst.ai is a next-gen customer experience platform designed to simplify and enhance support operations across every channel — from voice and chat to email and social messaging. CXFirst.ai unifies all customer touchpoints into one intuitive, AI-powered interface built for speed, scale, and service excellence. Our flexible Self-Serve and AI+HI (Human Intelligence) models empower support teams to deliver personalized, consistent, and context-rich experiences — every time. The platform combines r

Evalyn is an AI-powered platform that delivers rapid, accurate customer experience (CX) audits and tailored training recommendations. Designed for mystery shopping firms, call centers, and customer service teams, Evalyn automates the review of calls, chats, and surveys to uncover actionable insights. With Evalyn, businesses receive structured evaluations, trend analysis, and coaching-ready feedback, skipping manual review. Whether you’re looking to scale quality assurance or train agents more e

DGC BPO Service is a premier provider of Business Process Outsourcing (BPO) solutions based in the USA. We specialize in offering scalable, efficient, and customized services designed to help businesses optimize their operations and achieve sustainable growth. Our expert team delivers a wide array of services, including customer support, call center solutions, lead generation, virtual assistance, and end-to-end business process outsourcing. With a commitment to quality, we work closely with b