Products

This modular system is highly adaptable for any support business and in addiction to the core modules, has the ability to be adapted and grown with additional modules available through its open source libraries.

NTS Trouble Ticket Management is a comprehensive solution designed to provide organizations with complete visibility into their trouble ticket performance. By enabling quick identification of root causes, implementation and tracking of corrective and preventive actions, and maintaining an auditable record of issue resolutions, NTS TTM enhances operational efficiency and service quality. Key Features and Functionality: - Multi-Channel Integration: Supports issue capture through email, phone, S

Wowdesk, a helpdesk system that is specifically designed to assist businesses with their customer service needs. With an array of support features including smart automations, self-service portals and multichannel portals, it has become a complete lucrative solution to improve overall customer service performance of small to medium sized businesses. It brings efficiency to the support agents of businesses in no time. Visit their website to engage, support and retain customers.

ReplyOne is customer experience software that ensures companies achieve a high level of customer satisfaction in end customer trade, contributing measurably to maximizing cost-effectiveness and competitive capacity.

Etiya’s CSM solution leverages AI and machine learning to provide a comprehensive, multi-channel service experience. It integrates natural language processing (NLP) to categorize and route customer requests, offering real-time ticket generation and intelligent ticket routing to the most skilled agents. The system also provides a 360-degree view of each customer, allowing customer service representatives (CSRs) to quickly access all necessary information, improving service efficiency. With automa

Increase revenue and profits. Improve operations. Enhance engagement and Gain valuable brand insight with ServiceCheck’s engagement tools.

Helpviser is a CRM tool for Envato Authors. In addition to ticketing system with Envato purchase code verification, knowledge-base & community portal services, you can list your customers, and receive live notifications from Envato (sale, review, comment, badge, etc.).

Reps AI engine automatically learns from your best reps to show the rest of the team how to answer each customer request in real time.

Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.

Awesome Support is one of the most popular customer support ticketing systems available for WordPress. With thousands of active WordPress accounts currently using the support system. The free version allows unlimited tickets, agents, users, products, and departments. It’s a good base for simple customer support, but you can also upgrade for more advanced features. The highest plan supports service level agreements (SLAs), deeper reporting, and automation. The Awesome Support plugin also allows y

Sitechange is a really simple ticket system for your web design clients to get ongoing support.

Build an excellent customer support experience with Yorodesk. Boost agent productivity, and drive customer satisfaction with the best helpdesk software!

We provide IT Support and deliver Internet connectivity to some of New Zealand's most iconic brands.

What is OakMega Social CRM? OakMega—The Social CRM, empowering your business to acquire, engage, retain & grow VIP customers through different media & social platforms, and build trusted relationships with VIP customers with real-time 1st-party data.

Improve customer satisfaction, provide better, faster support, save time, and maximize productivity with our customizable, adaptable and automated ShareNet customer support software.

Flitdesk is the app that makes offices simple and enjoyable. What we offer our customers we offer our employees too. That means employees have a lot of freedom to organize as they wish. That...

News and information about ITCO events, customers and staff. ITCO provides great technical support for business computer systems from a fun technical team. With it's own dedicated contact centre staffed with smart people and operating 24 hours a day, your business systems are in safe hands.

Help On Task is a comprehensive customer service platform designed to enhance client satisfaction and streamline communication. By integrating various support channels, it enables businesses to manage customer interactions efficiently, ensuring timely responses and improved service quality. Key Features and Functionality: - Multi-Channel Support: Consolidates customer requests from different support channels into a single interface, allowing for seamless management and quicker response times.

KaseSync is a case connector designed to facilitate seamless bi-directional integration that makes case escalation a breeze and improves knowledge sharing with KB Sync among various online community platforms with CRM systems. Kasesync also seamlessly integrates online communities with popular ticketing tools like Jira, and communication platforms such as Slack, MS Teams, and Gchat. Experience remarkable results like: 33% increase in case deflection rate 30% boost in community engagement 80% dec

Contact Us' page is an integral part of any website. This page usually has a form with basic fields like name, email, and message. This form allows customers to send their queries, feedback, and recommendations to the website owner. Other visitors can use the contact us page to reach out to the admin for partnerships, collaborations, etc. So store owners can’t ignore this page in any case. 'Contact Us' page is even more important for an ecommerce store. Customers may have different queries or