---
title: Awesome Support Reviews
meta_title: 'Awesome Support Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Awesome Support works for a business like yours.
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Awesome Support Reviews
**Vendor:** Awesome Support  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Awesome Support
Awesome Support is one of the most popular customer support ticketing systems available for WordPress. With thousands of active WordPress accounts currently using the support system. The free version allows unlimited tickets, agents, users, products, and departments. It’s a good base for simple customer support, but you can also upgrade for more advanced features. The highest plan supports service level agreements (SLAs), deeper reporting, and automation. The Awesome Support plugin also allows you to customize several settings to make it fit your organization. One interesting upgrade feature is its Facebook messenger chatbot. You can connect it to Google’s Dialogflow AI and create your bits of conversation.






- [View Awesome Support pricing details and edition comparison](https://www.g2.com/products/awesome-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+04%3A37%3A51+-0500&secure%5Bsession_id%5D=7072fbc7-08e5-401e-b56a-cac3538d9f84&secure%5Btoken%5D=c06bcba86da188ba01e8a0fbf9018a87d92d2e7349d0587d0acc8768d9d5427a&format=llm_user)

## Awesome Support Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Awesome Support Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,627 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews)