---
title: Awesome Support Reviews
meta_title: 'Awesome Support Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Awesome Support works for a business like yours.
date_modified: '2026-09-28'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Awesome Support Reviews
**Vendor:** Awesome Support  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Awesome Support
Awesome Support is one of the most popular customer support ticketing systems available for WordPress. With thousands of active WordPress accounts currently using the support system. The free version allows unlimited tickets, agents, users, products, and departments. It’s a good base for simple customer support, but you can also upgrade for more advanced features. The highest plan supports service level agreements (SLAs), deeper reporting, and automation. The Awesome Support plugin also allows you to customize several settings to make it fit your organization. One interesting upgrade feature is its Facebook messenger chatbot. You can connect it to Google’s Dialogflow AI and create your bits of conversation.






- [View Awesome Support pricing details and edition comparison](https://www.g2.com/products/awesome-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+01%3A33%3A06+-0500&secure%5Bsession_id%5D=cd5aa064-dc0e-44e9-a646-b0c616d62a71&secure%5Btoken%5D=636911ebfe5b8be71c876726732db520e8111e2fc7728aa818f669f73212be03&format=llm_user)

## Awesome Support Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Awesome Support Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,721 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,705 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,695 reviews)