---
title: Novo Customer Support Reviews
meta_title: 'Novo Customer Support Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Novo Customer Support works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Novo Customer Support Reviews
**Vendor:** Novo Solutions  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Novo Customer Support
Improve customer satisfaction, provide better, faster support, save time, and maximize productivity with our customizable, adaptable and automated ShareNet customer support software.






- [View Novo Customer Support pricing details and edition comparison](https://www.g2.com/products/novo-customer-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-22+00%3A45%3A59+-0500&secure%5Bsession_id%5D=d6478cfb-d5df-4a69-a756-c48918e4cd60&secure%5Btoken%5D=ddcae48224e6be65a123448ef54f2df30f94d1d587d3ef0b9ed7ab647b732b6f&format=llm_user)

## Novo Customer Support Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Novo Customer Support Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,540 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,652 reviews)