Products

eDigitalResearch (a division of the Maru Group) offers customer insight and feedback solutions.

opiniator is a customer feedback and recovery platform for brick and mortar businesses that captures on-the-spot ratings and comments from real customers using their own mobile phone at any time throughout their experience, then tracks any issue until resolution.

Sibyl Pulse alerts you to at risk customers who may need your attention and gives you the tools to collect critical insight that will help you retain and expand your clientele, optimize your products/services, and maximize the utility of your resources.

MirrorWave unlocks big business potential in relationships with customers, employees and partners by making feedback a positive experience.

Omoto enables businesses to measure, monitor, and manage customer loyalty using Net Promoter Score.

Customer feedback and coaching application for service-oriented businesses.

Invarosoft helps MSPs and IT Departments deliver a better customer & employee experience by replacing email support with IT Support panels.

Numr is at the forefront of revolutionizing customer experience management by intricately linking it to financial outcomes. With a unique blend of AI-powered conversational surveys, we delve deep into understanding customer sentiments and emotions, mimicking the depth of human conversations. Our approach doesn't stop at gathering insights; it extends to predicting the emotional states of the vast majority who typically remain silent, thereby painting a comprehensive emotional landscape across th

Ludo est une application qui transforme le bien-être au travail en jeu collaboratif.

Customer Experience Management for Banks

Humii harnesses the power of real human shoppers to provide real-time customer experience monitoring and actionable insights for high-performing retailers. Humii partners understand their customers, deliver better experiences and outstrip their competitors. Access a live demo of our platform at https://www.humii.co/demo

fforward.ai streamlines customer interviews with an AI-enhanced copilot for efficient and insightful data collection.

SOMtab is a CX software designed to help users measure customer satisfaction and customer experience.

Customer Monitor is an enterprise level customer experience (CX) management solution.

CIOM is a consulting and technology company founded in 2001, specializing in measuring and improving the customer experience. It develops SaaS-based tools and evaluation methodologies based on mystery shopper programs, operational audits, and market research.

RhythmiqCX is an AI-powered customer experience and support automation platform that helps businesses automate chat and voice-based customer service. It enables teams to resolve customer queries faster using intelligent AI agents, multilingual automation, and real-time insights.

Helios is a customer experience and account health platform that helps B2B companies continuously measure client perception, identify risks early, and drive revenue through better retention and upsell execution. With automated surveys, real-time dashboards, and actionable insights, Helios makes it easy for commercial and CX teams to understand what customers need—and take action fast.

Filum.ai is a GenAI-powered Customer Experience Management (CXM) platform designed to help businesses enhance customer interactions and drive sustainable growth. By leveraging artificial intelligence, Filum.ai enables organizations to listen, analyze, and engage with customers across multiple touchpoints, transforming each interaction into a meaningful experience. Key Features and Functionality: - AI Agent for Customer Service: Provides 24/7, human-like customer support, automating responses t

Unmute is the simplest way to find out how your team actually feels about work — and why. Unlike traditional surveys that reduce culture to scores, we analyse open-text feedback to surface what's really driving your people's experience: what's working, what isn't, and what matters most to fix first. Culture isn't what's written on the wall. It's what your systems reward.

Tapsy AI is a no-app, tap-based guest engagement platform that helps restaurants, hotels, cafés, attractions, events, coworking spaces, wellness businesses, and other guest-facing locations collect instant feedback, reward participation, and create happier guests. With NFC and QR Tapsy Points, guests can share ratings, comments, issue reports, ideas, or experience feedback in seconds. Businesses can offer instant rewards, recover service issues before guests leave, and use AI-powered insights t