Products

Mediu, Inc. is a customer experience (CX technology consulting firm dedicated to transforming businesses into CX leaders. Specializing in the Genesys Cloud and Amazon Connect platforms, Mediu offers a comprehensive suite of services, including advisory, professional, and managed services. With over 20 years of expertise, Mediu focuses on optimizing client value by enhancing customer interaction management, ensuring businesses deliver exceptional customer experiences. Key Features and Functional

Bespoken provides automated testing and monitoring for IVR systems, chatbots, and voice assistants. Our platform helps QA and CX teams ensure that voice and chat experiences work flawlessly — across every channel, language, and user path. With Bespoken, organizations can detect bugs before customers encounter them, reduce manual testing time, and improve release cycles. Designed specifically for Contact Centers, Bespoken supports: Exploratory Testing with AI to uncover unexpected issues Auto

Aspen Technologies Group LLC is a cloud services company specializing in delivering advanced contact center solutions. By leveraging cutting-edge technologies, Aspen assists businesses in rapidly deploying customer experience solutions that traditionally required extensive timelines, now achievable within weeks. Their approach emphasizes agility and efficiency, enabling enterprises to seamlessly integrate new cloud technologies, automate processes to enhance operational efficiency, and utilize v

Probe CX is a global leader in customer experience and business process outsourcing services, dedicated to enhancing client interactions through a blend of human expertise and technological innovation. With over 40 years of experience, Probe CX designs scalable, end-to-end CX solutions tailored to the unique challenges of clients across various industries, including government, transport and logistics, utilities, telecommunications, banking, and financial services. Key Features and Functionali

Servicios en Tecnología de la Información del Ecuador C.A. es una empresa ecuatoriana con más de 25 años de experiencia en la implementación de soluciones de Contact Center y automatización de procesos de servicio al cliente. Desde su fundación en 1995, SETEINFO se ha especializado en ofrecer servicios que incluyen la simplificación, semi automatización y automatización de procesos de atención al cliente, ventas, gestión de cartera, inteligencia de negocios y fidelización. La empresa ha trabajad