Products

Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers web session data captured by Google Analytics and AdWords to contact center agents, enhancing the customer experience.

Pointel elevates customer experiences with the Genesys Cloud Adapter for Oracle CX Cloud, bridging these powerful systems so your contact center can handle real-time interactions efficiently and consistently. Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys Cloud for contact center solutions, can conveniently conjoin these systems by implementing the Pointel Adapter. Agents can engage customers across teleph

A guide/template for customers using both Genesys Cloud and Vonage Video solutions for their business. This solution enables contact centers in integrating Vonage Video room sessions as interaction widgets over Genesys Cloud ACD interactions.

Genesys Cloud Voice is a voice over IP telephony service that you can activate for use with your Genesys Cloud organization.

Genesys Cloud for Virtual Agent by Google CCAI allows customers to leverage Google's Contact Center AI features to expand CX capabilities. Deployment of Google Dialogflow in combination with Genesys Cloud is a powerful combination for a variety of self-help applications with the possibility of routing to a customer service representative.

Upland InGenius Connect is a CRM telephony integration (CTI) solution for Genesys Cloud. This CRM telephony integration solution brings Genesys Cloud into Salesforce or Microsoft Dynamics 365 with a secure, flexible integration that reduces call handling time and improves customer experience.

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Genesis Mining is a technology company and the world's leading provider for Bitcoin and altcoin cloudmining. We offer our clients easy access to small, medium and large mining contracts. Multipool techniques are used to automatically convert altcoins to Bitcoin, which are daily transfered into customer wallets. Mining starts immediately after signing the contract.

TrueEngage is a single or multichannel contact widget that is fully integrated with Genesys Cloud. This solution was created to give website visitors several options when it comes to contact from the website. The solution is designed to be easily managed by business users in marketing and sales for example.

Agilysys InfoGenesis POS is a comprehensive point-of-sale solution tailored for the hospitality industry, including hotels, resorts, casinos, and food and beverage outlets. It offers a scalable and flexible platform that supports both fixed and mobile devices across Windows, Android, and iOS operating systems. Designed to enhance operational efficiency and elevate guest experiences, InfoGenesis POS integrates seamlessly with various property management systems and provides robust reporting capab

ConvergeOne, a leading IT services provider, partners with Genesys to deliver advanced customer experience solutions that integrate seamlessly with existing infrastructures. This collaboration leverages Genesys's AI-powered cloud technologies alongside ConvergeOne's expertise in cloud, collaboration, and digital infrastructure, enabling businesses to offer personalized, omnichannel customer interactions. Key Features and Functionality: - AI-Infused Cloud Platform: Utilizes Genesys's cloud sol

Accenture is a global professional services company providing consulting and implementation services across strategy, technology, and operations. Accenture's practice spans management and strategy consulting, technology implementation and systems integration (including SAP, Microsoft, Salesforce, AWS, Google Cloud, Oracle, Workday, ServiceNow, and Adobe ecosystems), managed operations and business process services, data and AI consulting, cybersecurity, and cloud migration. Accenture Song focuse

Solve4ME is a Brazilian company specializing in integrated omnichannel technology solutions and exceptional customer service. Established in 2016, the company focuses on delivering cutting-edge services through a team of certified professionals. Solve4ME's mission is to enhance customer interactions by providing innovative, personalized, and efficient solutions that optimize every client engagement. Key Features and Functionality: - Intelligence Application Suite: A comprehensive suite combin

The Smart Connector for SAP S/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP S/4HANA using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.

The Smart Connector for SAP C/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP C/4HANA (also known as SAP Hybris or C4C) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.

Straticom is a specialized Australian firm dedicated to enhancing contact center operations through tailored implementations of Genesys Cloud solutions. With over 25 years of experience, Straticom offers a comprehensive suite of services designed to optimize customer service operations and drive business growth. Key Features and Functionality: - Implementation: Custom-designed Genesys Cloud call centers that integrate seamlessly with existing business processes. - Managed Services: Proactive

Genesys Cloud CX, offered by Mitsui Knowledge Industry (MKI, is an all-in-one, cloud-based contact center solution designed to streamline customer engagement across multiple channels. With an intuitive user interface and comprehensive reporting capabilities, it enhances operational efficiency and strengthens customer interactions. Leveraging over 35 years of experience in building large-scale contact centers, MKI ensures a smooth implementation tailored to each client's requirements. Key Featur

Kerv Experience is a provider of cloud-based customer experience solutions, specializing in delivering personalized and dynamic interactions between businesses and their customers. With over 20 years of expertise, Kerv Experience partners with organizations to implement market-leading cloud contact center solutions that enhance customer insights, streamline integrations, and automate processes, ensuring exceptional service delivery at all times. Key Features and Functionality: - Genesys Cloud

The SocialCom® Genesys Connector is a specialized integration tool designed to seamlessly incorporate social media interactions into the Genesys Cloud™ platform. This connector enables businesses to manage customer engagements across various social media channels, such as Facebook and Twitter, within a unified contact center environment. By consolidating social media communications, organizations can enhance their customer service capabilities, ensuring timely and efficient responses to inquirie