Products

MicroGenesis Sweden AB is a leading technology solutions provider and consultant with over two decades of experience in delivering agile, high-quality, and effective services. Specializing in business process management and enterprise digital transformation, MicroGenesis offers a comprehensive suite of solutions tailored to various industries, including automotive, manufacturing, transportation, healthcare, aerospace, defense, and medical technology. Their expertise encompasses application lifec

Seamless integration reduces Agent copy/paste between Genesys and Facets and improves caller experience by not having to repeat information provided previously. Screen pop of health insurance records empower agents to handle the interaction more efficiently.

onStage SE Bridge, is able to perform a robust integration between PureCloud and customers’ systems or services, whether they are on premise or in the cloud. It gives customers and partners a replacement solution for Genesys Bridge, by guaranteeing the reliability and security of the integration environment.

DynaTables is a flexible, scalable, and fast data storage solution for Genesys Cloud. DynaTables supports up to 500,000 rows and 100 columns, uploaded CSV documents may not exceed 100 megabytes, and query, update, and append data actions

Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automatically syncs the call details & disposition.

MuGenesys is a team of passionate designers, software developers and marketers. Robust project management, transparency and diligence have been pivotal in building long-term work-relations with our clients. We believe in delivering committed services and boast of an infrastructure which caters to 360 degree solutions - Design, Develop and Digitize!.

Welcome to Solution Mentors - Your Trusted Software Partner and a One-stop Shop for All Your Technology Needs! What you need to know: - 20+ Years of Expertise: An expert in business process automation, document management solutions development, software modernization, cloud migration, and technical support. - Personalized Expert Teams: Creating dedicated development teams and remote R&D centers for your unique needs and requirements. - Customer Experience Excellence: Specializing in the de

BlinkyDings is a special add-on which signals the current Genesys status of agents and informs about incoming interactions. Signaling takes place visually by use of an external USB light (Kuando Busylight) and by on-screen desktop notifications, even when working in another browser window.

Prime Contact specializes in contact center solutions. Our aim is to provide you with the best expertise for your customer contact center. With our extensive knowledge and experience of Genesys based contact centers, Prime Contact can help your company find and implement the right solution.

Kvantum enables agile marketing & consumer analytics through our real time attribution and optimization technology.

Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add efficiency by stepping in until the situation requir

The SWIFT Marketo Adapter connects the Genesys CX platform with Marketo. Users can leverage Marketo marketing attributes to provide an enhanced customer experience through intelligent routing. Agents can better service clients and prospects by having marketing customer profiles and marketing campaign information at their fingertips.

CDSS social messaging connector enables integration between Genesys Cloud and various social messaging platforms, including WhatsApp, Facebook Messenger, WeChat, Telegram. This enables corporations to maintain a market presence, build connections and generate prospects with their customers on one single integrated platform.

The Siebel Connector for PureCloud integrates the Genesys PureCloud Solution with the Siebel CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The SAP Connector for PureCloud integrates the Genesys PureCloud Solution with the SAP CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Ginesys POS, specifically designed for the retail sector, offers a user-friendly interface that simplifies the checkout process and minimizes training time for staff. Its offline capabilities ensure uninterrupted business operations, allowing retailers to serve customers even in situations where internet connectivity is unreliable. It is a Windows-based application that works offline but is connected to the Ginesys ERP and controlled by it. It is especially suited for large retail chains and has

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.

InvenIT Prestacoes de Servicos LTDA is a Brazilian company specializing in digital solutions aimed at enhancing customer and employee experiences. Leveraging robust cloud-based software platforms, InvenIT offers flexible and scalable services to businesses of all sizes, facilitating their digital transformation journeys. Key Features and Functionality: - InvenIT Corporate: Unified corporate communication platform. - Genesys Cloud CX: A leading customer experience and engagement management pla