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Zoho Inventory

By Zoho

4.4 out of 5 stars

How would you rate your experience with Zoho Inventory?

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Zoho Inventory Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Zoho Inventory to be very easy to use, enhancing their inventory management experience significantly. (11 mentions)
Users appreciate the easy integrations of Zoho Inventory, enhancing efficiency with other platforms and streamlining their operations. (6 mentions)
Users appreciate the easy integrations with other platforms, enhancing workflow and improving inventory management efficiency. (6 mentions)
Users praise Zoho Inventory for its intuitive integration with other apps, simplifying inventory tracking and management. (5 mentions)
Users appreciate the real-time tracking and automation features of Zoho Inventory, enhancing efficiency in inventory management. (5 mentions)
Users highlight the exceptional customer support from Zoho Inventory, which assists effectively and promptly during customization. (4 mentions)
Users appreciate the user-friendly features of Zoho Inventory, allowing for easy integration and efficient management. (4 mentions)
Users find the missing features in Zoho Inventory frustrating, especially regarding tracking, customization, and support responsiveness. (4 mentions)
Users express frustration over feature limitations, including lack of customization and inadequate tracking functions in Zoho Inventory. (3 mentions)
Users note the limited warehouse options in lower tiers of Zoho Inventory, impacting multi-location tracking. (3 mentions)
Users face limited customization in Zoho Inventory, impacting functionality and the ability to tailor the platform to their needs. (3 mentions)
Users express concerns about pricing issues, feeling that advanced features are restricted under higher-tier plans. (3 mentions)
Users face access issues with Zoho Inventory, as finding tracking details and navigating the client portal is cumbersome. (2 mentions)
Users face integration issues with Zoho Inventory, leading to delays and lack of responsiveness from support. (2 mentions)

Top Pros or Advantages of Zoho Inventory

1. Ease of Use
Users find Zoho Inventory to be very easy to use, enhancing their inventory management experience significantly.
See 11 mentions

See Related User Reviews

Anna L.
AL

Anna L.

Small-Business (50 or fewer emp.)

5.0/5

"Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management"

What do you like about Zoho Inventory?

Excellent tool for managing inventory and sales! We’ve been using Zoho Inventory for several months, and it has made a huge difference in how we orga

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Love it!"

What do you like about Zoho Inventory?

PLent of upsides, Simplicity, ease of use.

2. Easy Integrations
Users appreciate the easy integrations of Zoho Inventory, enhancing efficiency with other platforms and streamlining their operations.
See 6 mentions

See Related User Reviews

Thomas J.
TJ

Thomas J.

Small-Business (50 or fewer emp.)

5.0/5

"Increase your efficiency and accuracy with Zoho!"

What do you like about Zoho Inventory?

I like that Zoho Inventory tracks my inventory and integrates with Zoho Books. Zoho Inventory also makes managing packing and shipping easy, while als

Anna L.
AL

Anna L.

Small-Business (50 or fewer emp.)

5.0/5

"Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management"

What do you like about Zoho Inventory?

Excellent tool for managing inventory and sales! We’ve been using Zoho Inventory for several months, and it has made a huge difference in how we orga

3. Integrations
Users appreciate the easy integrations with other platforms, enhancing workflow and improving inventory management efficiency.
See 6 mentions

See Related User Reviews

Thomas J.
TJ

Thomas J.

Small-Business (50 or fewer emp.)

5.0/5

"Increase your efficiency and accuracy with Zoho!"

What do you like about Zoho Inventory?

I like that Zoho Inventory tracks my inventory and integrates with Zoho Books. Zoho Inventory also makes managing packing and shipping easy, while als

Anna L.
AL

Anna L.

Small-Business (50 or fewer emp.)

5.0/5

"Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management"

What do you like about Zoho Inventory?

Excellent tool for managing inventory and sales! We’ve been using Zoho Inventory for several months, and it has made a huge difference in how we orga

4. Inventory Management
Users praise Zoho Inventory for its intuitive integration with other apps, simplifying inventory tracking and management.
See 5 mentions

See Related User Reviews

Thomas J.
TJ

Thomas J.

Small-Business (50 or fewer emp.)

5.0/5

"Increase your efficiency and accuracy with Zoho!"

What do you like about Zoho Inventory?

I like that Zoho Inventory tracks my inventory and integrates with Zoho Books. Zoho Inventory also makes managing packing and shipping easy, while als

Anna L.
AL

Anna L.

Small-Business (50 or fewer emp.)

5.0/5

"Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management"

What do you like about Zoho Inventory?

Excellent tool for managing inventory and sales! We’ve been using Zoho Inventory for several months, and it has made a huge difference in how we orga

5. Order Management
Users appreciate the real-time tracking and automation features of Zoho Inventory, enhancing efficiency in inventory management.
See 5 mentions

See Related User Reviews

Anna L.
AL

Anna L.

Small-Business (50 or fewer emp.)

5.0/5

"Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management"

What do you like about Zoho Inventory?

Excellent tool for managing inventory and sales! We’ve been using Zoho Inventory for several months, and it has made a huge difference in how we orga

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Lacking many features for client portal as well as the account's portal"

What do you like about Zoho Inventory?

I like that the tracking information - does real-time tracking. The item automatically registers when you type in the name in the orders. The pdf ca

6. Customer Support
Users highlight the exceptional customer support from Zoho Inventory, which assists effectively and promptly during customization.
See 4 mentions

See Related User Reviews

Anna L.
AL

Anna L.

Small-Business (50 or fewer emp.)

5.0/5

"Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management"

What do you like about Zoho Inventory?

Excellent tool for managing inventory and sales! We’ve been using Zoho Inventory for several months, and it has made a huge difference in how we orga

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"ZOHO Inventory Cured my Inventory Woes"

What do you like about Zoho Inventory?

What I like best about ZOHO is how straightforward it is to set up the account. They provide several resources so I could be self sufficent, but anyti

7. Features
Users appreciate the user-friendly features of Zoho Inventory, allowing for easy integration and efficient management.
See 4 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"ZOHO Inventory Cured my Inventory Woes"

What do you like about Zoho Inventory?

What I like best about ZOHO is how straightforward it is to set up the account. They provide several resources so I could be self sufficent, but anyti

Ray S.
RS

Ray S.

Small-Business (50 or fewer emp.)

5.0/5

"better than the rest"

What do you like about Zoho Inventory?

user friendly the flow is smooth, the customer service is quick and easy to work with. it was very smooth to transfer our old info to ZI. the features

Top Cons or Disadvantages of Zoho Inventory

1. Missing Features
Users find the missing features in Zoho Inventory frustrating, especially regarding tracking, customization, and support responsiveness.
See 4 mentions

See Related User Reviews

Thomas J.
TJ

Thomas J.

Small-Business (50 or fewer emp.)

5.0/5

"Increase your efficiency and accuracy with Zoho!"

What do you dislike about Zoho Inventory?

I don't like that there isn't feature-parity between Books and Inventory. There are many features that are free in Inventory but not Books, and featur

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Love the Zoho's inventory product"

What do you dislike about Zoho Inventory?

May be pricing and more templates for invoices.

2. Feature Limitations
Users express frustration over feature limitations, including lack of customization and inadequate tracking functions in Zoho Inventory.
See 3 mentions

See Related User Reviews

Thomas J.
TJ

Thomas J.

Small-Business (50 or fewer emp.)

5.0/5

"Increase your efficiency and accuracy with Zoho!"

What do you dislike about Zoho Inventory?

I don't like that there isn't feature-parity between Books and Inventory. There are many features that are free in Inventory but not Books, and featur

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Lacking many features for client portal as well as the account's portal"

What do you dislike about Zoho Inventory?

The tracking information takes too many clicks to get to. The client portal is not as customizable. There is no search function, " open orders" fil

3. Inventory Management
Users note the limited warehouse options in lower tiers of Zoho Inventory, impacting multi-location tracking.
See 3 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"ZOHO Inventory Cured my Inventory Woes"

What do you dislike about Zoho Inventory?

The only downside I found with Zoho is the limited amount of warehouses you get with the lower tier subscriptions. This is probably a problem that is

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing Interface with Superb Customer Service"

What do you dislike about Zoho Inventory?

Time Duration taken by customer service for a resolution. Inventory stock tracking is not that convenient

4. Limited Customization
Users face limited customization in Zoho Inventory, impacting functionality and the ability to tailor the platform to their needs.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Lacking many features for client portal as well as the account's portal"

What do you dislike about Zoho Inventory?

The tracking information takes too many clicks to get to. The client portal is not as customizable. There is no search function, " open orders" fil

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very easy to use"

What do you dislike about Zoho Inventory?

If the plans can be more custumizable, to fit all business sizes.

5. Pricing Issues
Users express concerns about pricing issues, feeling that advanced features are restricted under higher-tier plans.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Lacking many features for client portal as well as the account's portal"

What do you dislike about Zoho Inventory?

The tracking information takes too many clicks to get to. The client portal is not as customizable. There is no search function, " open orders" fil

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Love the Zoho's inventory product"

What do you dislike about Zoho Inventory?

May be pricing and more templates for invoices.

6. Access Issues
Users face access issues with Zoho Inventory, as finding tracking details and navigating the client portal is cumbersome.
See 2 mentions

See Related User Reviews

Thomas J.
TJ

Thomas J.

Small-Business (50 or fewer emp.)

5.0/5

"Increase your efficiency and accuracy with Zoho!"

What do you dislike about Zoho Inventory?

I don't like that there isn't feature-parity between Books and Inventory. There are many features that are free in Inventory but not Books, and featur

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Lacking many features for client portal as well as the account's portal"

What do you dislike about Zoho Inventory?

The tracking information takes too many clicks to get to. The client portal is not as customizable. There is no search function, " open orders" fil

7. Integration Issues
Users face integration issues with Zoho Inventory, leading to delays and lack of responsiveness from support.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Lacking many features for client portal as well as the account's portal"

What do you dislike about Zoho Inventory?

The tracking information takes too many clicks to get to. The client portal is not as customizable. There is no search function, " open orders" fil

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Zoho Inventory Review"

What do you dislike about Zoho Inventory?

Everything works pretty well; however, the initial integration with WP Engine/Woo Commerce was not as smooth as, and took longer than expected. In ad

Zoho Inventory Reviews (85)

Reviews

Zoho Inventory Reviews (85)

4.4
85 reviews
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Verified User in Automotive
AA
Small-Business (50 or fewer emp.)
"Almost perfect!"
What do you like best about Zoho Inventory?

Very easy to use, and intuitive. Easy on the eyes and modern feel. Has functions all inventory management should have but most lack (like extensive serial number tracking as an example). Integrations seem mostly solid. Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

Support isn't always helpful- I seem to have trouble getting them to understand problems and it seems like common bugs or important bugs have been sitting for years. They frequently close out my bug reports and feature requests, usually without reason, so I have to try opening them again. Every time support says they'll get back to me by the end of the day in an email, or the next day, it takes weeks to hear back, no exaggeration. Review collected by and hosted on G2.com.

Roshan R.
RR
Consultant
Mid-Market (51-1000 emp.)
"Perfect way to manage Inventory records"
What do you like best about Zoho Inventory?

Zoho inventory is well suited with other ERP products. Also, Zoho inventory is performing well with other accounting tools as well. Zoho inventory helps to manage and track the inventory. Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

It isn't accessible to segregate the product details for different sector-wise. We have to request the administration to add the item. Also, Zoho inventory does not allow us to record multiproduct against the single PO. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Small-Business (50 or fewer emp.)
"So far so good"
What do you like best about Zoho Inventory?

It's nice to have finally found an inventory management that allows us to print shipping labels without switching to another app! Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

Support service really has not been great. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Small-Business (50 or fewer emp.)
"Zoho Inventory is smooth and easy to conform too."
What do you like best about Zoho Inventory?

Being compatible with Excel is a dream. It has many ways to customize to your exact needs or wants. Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

Some of the extra options can be a little overwhelming at first. Review collected by and hosted on G2.com.

Verified User in Packaging and Containers
UP
Small-Business (50 or fewer emp.)
"Zoho Inventory lacks Location Tracking & Inventory Management"
What do you like best about Zoho Inventory?

Zoho Inventory is a simple and easy-to-use cloud-based platform that covers most of the basics. Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

Zoho Inventory is not a Warehouse Management System as it lacks:

#1) Inventory Tracking and Locations Scanning

#2) Picking Module. Once an order is created within Zoho Inventory, the next step is to pack, but how can you pick and process item/s if you have not gone to a location to pick the items?

#3) Move from warehouses, but not locations within your own warehouse.

My biggest issue is there is no allocation for your where your products can be stored within your warehouse so you can put away your inventory, pick your inventory or check and count your inventory within the Zoho Inventory system.

Unfortunately, we will be moving away from Zoho due to this jarring issue. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Small-Business (50 or fewer emp.)
"Best Inventory Platform I've Used to Date, Has a Few Features Missing"
What do you like best about Zoho Inventory?

The platform is easy to use and learn due to its user-friendly interface. Was able to figure it out pretty immediately and get my team trained on it. Great customer support too - everyone I've chatted has been super helpful! Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

Inability to customize workflows to fit our model. We currently buy inventory from a few wholesale sites and there is no easy way to mark our orders as paid or integrate directly. We have to "force" pay it.

The per month pricing is also pretty expensive compared to other platforms out there. I don't like how the plans are limited by the number of line items in each section i.e. Bills, Sales Orders, Purchase Orders. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
"Easy to use and customer service is very quick to reply to questions."
What do you like best about Zoho Inventory?

The inventory aspect is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

Unable to find a way to track costs for items purchased from different vendors at different prices. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business (50 or fewer emp.)
"A program that makes inventory tracking an easy process."
What do you like best about Zoho Inventory?

The reporting system. Its easy export feature allows me to forecast inventory needs easily. Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

There needs to be a more accessible support and training method. Videos are great, but sometimes you need a live person to ask questions. Review collected by and hosted on G2.com.

SRIMAN R.
SR
Process Excellence Analyst
Mid-Market (51-1000 emp.)
"Inventory Management tool on Cloud by Zoho"
What do you like best about Zoho Inventory?

The platform is highly customizable with a plethora of integrations made available Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

There are a lot of features under development and is still a WIP. Having said that, I really appreciate the flexibility offered by Zoho team in customizing the product using Automations, but the only issue is with the complexity of automating using Deluge script. Not every tech person is aware of this language. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business (50 or fewer emp.)
"Best organization for your business that involved organizing, stocking, and shipping."
What do you like best about Zoho Inventory?

Packing list, sale order, purchase order features. You can also attach any attachment to your PL, SO and PO. Review collected by and hosted on G2.com.

What do you dislike about Zoho Inventory?

Zoho needs to have feature to create packing slip without a sale order. Sometime we ship the parts that we make for outside processing to paint or do other touch up. We need a packing slip to attach to the PO and ship out. We are not selling the part so there is no need to make a sale order. We just need a packing slip. Review collected by and hosted on G2.com.