--- title: Zendesk for Customer Service Reviews meta\_title: 'Zendesk for Customer Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 7016 reviews by the users' company size, role or industry to find out how Zendesk for Customer Service works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 7016 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zendesk for Customer Service Reviews & Product Details Visit Website "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." * * * Product Website Zendesk for Customer Service Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk for Customer Service Community](https://www.g2.com/products/zendesk-for-customer-service/discuss) Languages Supported Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk for Customer Service. ### Support Only (Team) $19.00 1 user per month billed annually [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-customer-service/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk for Customer Service Integrations (70) What do users say about integrations? Verified by Zendesk for Customer Service [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon AWS Platform ](https://www.g2.com/products/amazon-aws-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Virtual Private Cloud (Amazon VPC) ](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amp ](https://www.g2.com/products/amp-code-amp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Avaya Communications APIs ](https://www.g2.com/products/avaya-communications-apis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Avaya Contact Center ](https://www.g2.com/products/avaya-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BetterCloud ](https://www.g2.com/products/bettercloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bugzilla ](https://www.g2.com/products/bugzilla/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Businessmap ](https://www.g2.com/products/businessmap/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chargebee ](https://www.g2.com/products/chargebee/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChatGPT ](https://www.g2.com/products/chatgpt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Compass ](https://www.g2.com/products/acuvate-compass/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cresta ](https://www.g2.com/products/cresta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Forethought ](https://www.g2.com/products/zendesk-forethought/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshcaller ](https://www.g2.com/products/freshcaller/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Guru ](https://www.g2.com/products/guru/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Knowledge Base ](https://www.g2.com/products/knowledge-base/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MaestroQA ](https://www.g2.com/products/maestroqa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") monday AI Work Platform ](https://www.g2.com/products/monday-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NICE CXone ](https://www.g2.com/products/nice-cxone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Notion ](https://www.g2.com/products/notion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PagerDuty ](https://www.g2.com/products/pagerduty/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pendo ](https://www.g2.com/products/pendo-io-pendo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedream ](https://www.g2.com/products/pipedream/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Playvox Customer AI ](https://www.g2.com/products/playvox-customer-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Printify ](https://www.g2.com/products/printify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Python ](https://www.g2.com/products/python/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Retool ](https://www.g2.com/products/retool/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Revenue Hub ](https://www.g2.com/products/revenue-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RingCentral AI Receptionist (AIR) ](https://www.g2.com/products/ringcentral-ai-receptionist-air/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RingCX ](https://www.g2.com/products/ringcx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RingEX ](https://www.g2.com/products/ringex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify Plus ](https://www.g2.com/products/shopify-plus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sierra ](https://www.g2.com/products/sierra/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack Connector for Jira ](https://www.g2.com/products/slack-connector-for-jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TechSee ](https://www.g2.com/products/techsee/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Totango ](https://www.g2.com/products/totango/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Trustpilot ](https://www.g2.com/products/trustpilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio Flex ](https://www.g2.com/products/twilio-twilio-flex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Village Management Software ](https://www.g2.com/products/village-management-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ## Zendesk for Customer Service AI Agent Performance Explore real-world performance insights that show how Zendesk for Customer Service's agentic features compare to AI agents with similar capabilities. 96 Overall +30 above category avg Pros 100%Correct Escalation Rate 0%Wrong Escalation Rate 96%Response Accuracy Cons [ View AI Agent Performance Report ](/products/zendesk-for-customer-service/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) EM Elias M. Small-Business (50 or fewer emp.) 5/20/2026 "Makes Responding to Tickets Simple and Fast" 5/5 What do you like best about Zendesk for Customer Service? It truly makes it simple to respond to tickets. I know that seems like a given, but having used several different customer ticketing platforms, I can assure you it is nowhere near ubiquitous. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? The reporting tool is kind of clunky and difficult to use for someone like me who is a novice at finessing data and building reports. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Today we use it in a pretty classic format, so the primary function it serves is as a queuing/ticketing platform for our Tier-1, Tier-2 and Compliance teams to work with customers. However, based on the convention and all of the AI tools we've seen today, we are now in the process of implementing AI agents and copilots, which will solve problems of speed and ticket volume management as well as give us better insights into recurring issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![LMS S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LMS S.") LS LMS S. Support Manager Small-Business (50 or fewer emp.) 2/2/2026 "Zendesk experience has been frustrating, inefficient, and deeply disappointing." 0/5 What do you like best about Zendesk for Customer Service? they answer the phone, their knowledge base is huge. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? Zendesk significantly overpromised during the sales process and has failed to deliver on the level of support that was clearly discussed and agreed upon. From the beginning, I was explicit: I have a large team and require hands-on, ongoing implementation support—not surface-level assistance. This was communicated before signing and reiterated multiple times after onboarding began. Zendesk repeatedly emphasized the size of their team and their ability to support businesses like mine. In practice, getting meaningful help has been unnecessarily difficult. I emailed three separate Zendesk contacts/teams requesting assistance and received no response. The only reason I finally received a confirmation from someone was because I called again—after already attempting multiple written follow-ups. When I did eventually get on a Zoom call, I was informed the time would be limited. The session focused on resolving small, isolated issues rather than providing actual setup guidance or walking through a proper implementation. This is not onboarding. This is not hands-on support. For a platform positioned as enterprise-ready, the lack of ownership, continuity, and responsiveness is unacceptable. The disconnect between what was sold and what is being delivered is stark. Zendesk’s support structure feels reactive, fragmented, and unwilling to engage at the level required for a growing organization with real operational needs. I chose Zendesk based on explicit assurances of support. Those assurances have not been honored. The experience has been frustrating, inefficient, and deeply disappointing. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? trying to get set up in general and they are barely helping no matter how i reach out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Avijit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avijit S.") AS Avijit S. Associate technical support Information Technology and Services Mid-Market (51-1000 emp.) 4/14/2026 "Efficient Customer Management, Needs UI Improvement" 4.5/5 What do you like best about Zendesk for Customer Service? I really appreciate how Zendesk for Customer Service keeps everything organized in one place. Creating and managing tickets is straightforward, and it’s easy for me to follow each conversation without losing track of follow-ups or what needs to happen next. The interface feels clean and intuitive, which makes it approachable even if you’re using it for the first time. Overall, it helps my day-to-day work run more smoothly and feels a lot less stressful. The features I get the most value from are the ticketing system, automation rules, and macros. The ticketing system keeps all customer interactions together, so I can track issues, keep the full context, and make sure nothing gets missed. The automation rules are especially helpful during busy hours because they can automatically assign or prioritize tickets, which saves me time when things get hectic and helps me stay on top of the queue. I also lean on macros for canned responses to common questions, so I can support multiple customers at once while keeping my replies consistent. On top of that, the initial setup felt smooth and easy, which made it simple to start using right away. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? One area I think could be improved is the interface, which can sometimes feel a bit cluttered—especially when I’m managing multiple customers or tickets at the same time. The reporting can also be confusing at times; I often have to put in extra effort to interpret the data clearly and then customise it so it works best for me. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk for Customer Service helps me keep customer queries organized so nothing gets overlooked. It also speeds up response times, which improves overall efficiency. The ticketing system, automation rules, and macros make it easier to manage interactions, automate routine tasks, and handle common questions in a smooth and consistent way. Overall, it makes my day-to-day work feel more structured, helps me stay on top of everything, and keeps the workload feeling less stressful. Review collected by and hosted on G2.com. Show More 4/19/2026 Validated ReviewerSource: Thank You page BM brandon m. Mid-Market (51-1000 emp.) 5/19/2026 "Feature-Rich Out of the Box with Smooth Zendesk Knowledge Center Integration" 4/5 What do you like best about Zendesk for Customer Service? I love how all the offerings they have. So many options straight out of the box which is great. We really how we can integrate a knowledge center directly into Zendesk. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? Some of the Ai and routing features tend to be a lot harder to set up vs the demos we see. Also when submitting a ticket turn around time could be faster. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? it is giving us total clarity of our instance and volume. It is a one stop shop place for our agents to see all tickets and workload. Also gives us insight into analytics Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Ryan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan H.") RH Ryan H. Manager, Internal Onboarding and Solutions Enablement Computer Software Mid-Market (51-1000 emp.) 5/6/2026 "Intuitive UI and Fast Ticketing with Macros, Tags, and Knowledge Site Articles" 5/5 What do you like best about Zendesk for Customer Service? Intuitive UI allows for easy onboarding of new staff, and allows for both email and phone support in one place. Macros and tags make it simple to answer tickets quickly and find them when we need them, and the ability to pull Help Articles straight from our Knowledge Site is a huge help to our agents. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? The reporting tools are not as intuitive as the rest of the software Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk is the primary software we use for supporting our customers over email and the phone. As a result of using Zendesk, we have one of the fastest support teams in the industry. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Paulina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paulina P.") PP Paulina P. Global Payroll Implementation Specialist Enterprise (\> 1000 emp.) 8/5/2025 "Built for Efficiency and Reliability" 4.5/5 What do you like best about Zendesk for Customer Service? One thing I like about Zendesk for Customer Service is that after using it for some time, it becomes quite easy to use. At the beginning it may seem a bit complex, but once you get familiar with the system and where everything is located, it becomes much more intuitive. After that, it helps a lot with organizing tickets and managing customer requests efficiently. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? Sometimes, when there are many tickets in the system, customers can experience issues with their tickets being assigned correctly, and a few requests may get overlooked. Improving the way tickets are routed and tracked could make the experience smoother and ensure every customer request is handled efficiently. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk Support Suite helps centralize customer communication betweeen different teams and it allows to add internal comments Review collected by and hosted on G2.com. Show More 3/9/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit P.") RP Rohit P. Senior Technical Support Engineer Information Technology and Services Enterprise (\> 1000 emp.) 6/26/2026 Guest users or non-business users of the software, not included in G2 scores. "Intuitive Interface and Efficient Ticket Management" 4/5 What do you like best about Zendesk for Customer Service? Its intuitive interface and efficient ticket management. It keeps conversation organized , make easy to track and prioritize requests. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? As per my experience one downside is that some advanced features require high-tier plans, which can increases the overall cost. Setup also takes time. While platform is powerful, new users may need some KT to use it. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk helps us to manage customer requests from multiple channels in one place, reducing the chances of missing or duplicating tickets. Its automation features save time by routing and prioritizing requests, while the reporting tools help us to monitor team performer. As a result we have improved response times and delivered a better customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/27/2021 "Zendesk likes to work with their subscribers" 4/5 What do you like best about Zendesk for Customer Service? Zendesk has strived to maintain a relevant presence in the ticketing world, and I have found that their improvements to reporting as well have been welcome updates. I am not convinced that there is much say from the community that drives their product updates, but they are well-versed in modernization and proactively work to be competitive. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? Sometimes the minor things (like having a ticket date showing the day of the week that it was created rather than the actual date) are inconvenient, but more from the perspective of an annoyance rather than a showstopper. Zendesk could respond better to their community of subscribers. It's free feedback that is being given. Review collected by and hosted on G2.com. Recommendations to others considering Zendesk for Customer Service: It may require a little technical know-how and intuition if you really want to customize the experience for your agents and your community, but even if just pulling off-the-shelf, Zendesk is a very capable issue-tracking utility. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? We have found a way to share Support contact metrics and data utilizing EXPLORE's robust reporting capabilities. It was a bit of a learning curve for how it approached reporting differently from insights (and grossly inconvenient to have to migrate ourselves from one reporting tool to the other), but using some backwards development on some of the canned reports, we've been able to pull significant data from Support activity that we need to share with clients. Review collected by and hosted on G2.com. Show More 4/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jaclyn H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaclyn H.") JH Jaclyn H. Director of Customer Service Small-Business (50 or fewer emp.) 3/19/2026 "Efficient, Scalable Customer Service with Strong Performance Visibility" 4.5/5 What do you like best about Zendesk for Customer Service? Zendesk excels in organizing and streamlining workflows within my organization. Its ticketing system, automation capabilities, and clear reporting tools make it easy to manage response times, track performance, and maintain consistency across the team. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? I wish there were an easier way to delete tickets and attachments to free up storage. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk addresses challenges around workflow management and performance visibility. It centralizes incoming requests and standardizes processes, reducing inefficiencies and missed follow-ups. Additionally, its reporting and KPI tracking provide clear insight into response times, workload distribution, and team performance. This directly benefits team management by enabling more accurate goal setting, improving accountability, and identifying areas for process improvement. As a result, it supports more consistent service levels and better overall operational efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dhwanil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhwanil K.") DK Dhwanil K. Data Designer / User Engagement Enterprise (\> 1000 emp.) 4/5/2026 "Efficient Ticketing with Room for Improvement" 4.5/5 What do you like best about Zendesk for Customer Service? Zendesk for Customer Service provides a clean and intuitive interface that makes it easy to manage customer conversations across multiple channels. Navigating between tickets, customer profiles, and internal notes is straightforward, which helps agents work efficiently even with high ticket volumes. The implementation process was smooth, especially for basic setup like configuring email channels, groups, and ticket fields. Once the system was live, automation tools such as triggers, macros, and SLAs significantly reduced repetitive work and improved response consistency. The platform also offers a wide range of features including reporting dashboards, knowledge base management, role-based permissions, and multi-channel support, making it suitable for growing teams. It integrates well with other business tools, which helps sync customer data and reduces manual updates. Overall, it serves as a central hub that I rely on daily to track tickets, collaborate with team members, and monitor performance metrics. Review collected by and hosted on G2.com. What do you dislike about Zendesk for Customer Service? The pricing can increase quickly as additional features or higher-tier plans are required. Some advanced configuration options, especially around automation and reporting, require time to fully understand and optimize. While the platform is feature-rich, certain customization options for dashboards and analytics are limited unless you upgrade. Customer support resources are helpful, but for more complex configurations, resolution may take longer than expected. Review collected by and hosted on G2.com. What problems is Zendesk for Customer Service solving and how is that benefiting you? Zendesk helps centralize customer inquiries from multiple channels into a single ticketing system, improving visibility and accountability. Prior to using it, requests were handled through shared inboxes, which made tracking difficult and caused delays. With Zendesk, ticket ownership is clearly defined, collaboration between team members is easier, and automation reduces manual effort. The reporting tools provide insight into response times and workload distribution, helping improve operational efficiency. Because the platform is used frequently throughout the day, it has become essential for managing support workflows and ensuring consistent service quality. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Zendesk for Customer Service? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/discussions/new) ![DD D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DD D.") DD DD DD • Last activity 6 months ago test 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/zendesk-for-customer-service-test) GU Guest User • Last activity 6 months ago How is Zendesk Support Suite transforming the customer service experience in various industries? 4 Upvotes 6 [ Join the conversation ](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) [ View all Discussions ](https://www.g2.com/products/zendesk-for-customer-service/discuss) ## Pricing Options Pricing provided by Zendesk for Customer Service. ### Support Only (Team) $19.00 1 user per month billed annually ### Suite Team $55.00 1 user per month billed annually ### Suite Growth $89.00 1 user per month billed annually ### Suite Pro $115.00 1 user per month billed annually [ View More Pricing Information ](https://www.g2.com/products/zendesk-for-customer-service/pricing) ## G2 Deals ### Exclusive savings on Zendesk for Customer Service through G2 Deals Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution. How to claim this offer Free trial automatically applied when you click “claim offer.” No code needed. Claim Offer Zendesk for Customer Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") Zoho Desk 4.4/5(7,833) [ Compare Now ](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") Agentforce Service... 4.4/5(7,358) [ Compare Now ](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) ##### ##### Zendesk for Customer Service Features Platform Customization User, Role, and Access Management Third-Party Integrations Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/zendesk-for-customer-service/features) ## Top-Rated Alternatives [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/zendesk-for-customer-service/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Workforce Management](https://www.g2.com/categories/workforce-management)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [Live Chat](https://www.g2.com/categories/live-chat)[Workforce Management](https://www.g2.com/categories/workforce-management)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which employee recognition platforms are rated highest for 51 to 200 employee companies looking to optimize recognition at scale?](https://www.g2.com/discussions/which-employee-recognition-platforms-are-rated-highest-for-51-to-200-employee-companies-looking-to-optimize-recognition-at-scale)[Which home care agency management platforms track caregiver certifications and manage compliance requirements for state and federal regulations?](https://www.g2.com/discussions/which-home-care-agency-management-platforms-track-caregiver-certifications-and-manage-compliance-requirements-for-state-and-federal-regulations)[What's the best mobile marketing platform that combines email, SMS and push notifications in one integrated interface?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-that-combines-email-sms-and-push-notifications-in-one-integrated-interface) [What are the best enterprise content delivery network (eCDN) tools for large media companies managing video distribution across multiple platforms?](https://www.g2.com/discussions/what-are-the-best-enterprise-content-delivery-network-ecdn-tools-for-large-media-companies-managing-video-distribution-across-multiple-platforms)[Which application shielding tools prevent binary reverse engineering while keeping app launch times fast and the user experience clean?](https://www.g2.com/discussions/which-application-shielding-tools-prevent-binary-reverse-engineering-while-keeping-app-launch-times-fast-and-the-user-experience-clean)[Pros and Cons Details](https://www.g2.com/products/zendesk-for-customer-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)