Yoizen Omnichannel CX Platform Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 13 Yoizen Omnichannel CX Platform reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance

Provide tools for live chat on one's website. 14 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature.

Based on 14 Yoizen Omnichannel CX Platform reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Based on 14 Yoizen Omnichannel CX Platform reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance. 14 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature.

As reported in 14 Yoizen Omnichannel CX Platform reviews. Allows users to test the efficacy of various responses through A/B testing.

As reported in 14 Yoizen Omnichannel CX Platform reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

As reported in 14 Yoizen Omnichannel CX Platform reviews. Can collect and store information from interlocators, such as email, phone number, etc.

User Experience of creating and submitting a ticket

User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis.

Based on 12 Yoizen Omnichannel CX Platform reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 11 Yoizen Omnichannel CX Platform reviews.

Enables users to engage with other users to solve common issues. This feature was mentioned in 10 Yoizen Omnichannel CX Platform reviews.

As reported in 10 Yoizen Omnichannel CX Platform reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 10 Yoizen Omnichannel CX Platform reviews.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 11 Yoizen Omnichannel CX Platform reviews. Automates some or all operation related tasks

As reported in 11 Yoizen Omnichannel CX Platform reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 11 Yoizen Omnichannel CX Platform reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

As reported in 10 Yoizen Omnichannel CX Platform reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

As reported in 11 Yoizen Omnichannel CX Platform reviews. Delivers notifications to both sides of the conversation.

Based on 11 Yoizen Omnichannel CX Platform reviews. Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 11 Yoizen Omnichannel CX Platform reviews.

Allows agents to join a customer's browser session and navigate through the website with them. 10 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature.

As reported in 13 Yoizen Omnichannel CX Platform reviews. Allows users to customize chat colors, text, logos, and branding.

Based on 12 Yoizen Omnichannel CX Platform reviews. Archives conversations in a separate location for later reference.

Enables employees to denote potential customers. This feature was mentioned in 10 Yoizen Omnichannel CX Platform reviews.

As reported in 11 Yoizen Omnichannel CX Platform reviews. Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 11 Yoizen Omnichannel CX Platform reviews.

Allows for the creation of profiles for contacts and customers. This feature was mentioned in 11 Yoizen Omnichannel CX Platform reviews.

Based on 14 Yoizen Omnichannel CX Platform reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). This feature was mentioned in 14 Yoizen Omnichannel CX Platform reviews.

Has the ability to connect interlocator with a human agent when the need arises. 14 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 14 Yoizen Omnichannel CX Platform reviews.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 13 Yoizen Omnichannel CX Platform reviews.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 10 Yoizen Omnichannel CX Platform reviews.

Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

As reported in 10 Yoizen Omnichannel CX Platform reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before. 11 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature.

Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent.

Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Based on 14 Yoizen Omnichannel CX Platform reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 14 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Based on 10 Yoizen Omnichannel CX Platform reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 10 Yoizen Omnichannel CX Platform reviews.

Simulates human-like speech from text inputs. 10 reviewers of Yoizen Omnichannel CX Platform have provided feedback on this feature.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 13 Yoizen Omnichannel CX Platform reviews.

As reported in 13 Yoizen Omnichannel CX Platform reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting