# Yoco Reviews **Vendor:** Yoco **Category:** [Retail POS Systems](https://www.g2.com/categories/retail-pos) **Average Rating:** 2.8/5.0 **Total Reviews:** 5 ## About Yoco The easiest way to accept card payments ## Yoco Reviews ### 1. Terrible after sales service **Rating:** 0.0/5.0 stars **Reviewed by:** Delon l. | Freelance Writer and International Correspondent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Yoco?** The design of the newer model machines is sleek and the large touch pad is useful **What do you dislike about Yoco?** Yoco customer service is nonexistent at best. Customer representatives lack basic comprehension skills and do not answer customer queries in detail. Furthermore actions are unsubstantiated and simply explained by "Please refer to your merchant agreement". The merchant agreement is a general document with no specifics directly related to the merchant and as such is of no use when attempting to correct errors or clear up disputes. Overall, shoddy. I would NOT recommend **What problems is Yoco solving and how is that benefiting you?** None. International Travellers using their cards have longer than usual transaction times and are often declined even if the customer has sufficient funds which can be embarrassing for both business owner and client. ### 2. Yoco are withholding over R200K of my money! Fighting for 10 Days to get a Payout! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Yoco?** - Fee reduction as you increase turnover - Secure Online Payment Links **What do you dislike about Yoco?** - Customer Service is shocking (Management & Onboarding Team) - No one ever gets back to you when there is a delay in payout which ultimately could sink your small business - Payouts not always on time - Team does not communicate with each other (The departments are very separated so it takes a long time to get any issue resolved) See Below my current issue: I wonder if leaving this here will get me the service I need in order to continue running my business. Yoco are withholding over R200K of my money and I am on Day 10 of fighting with them to get my payout!!!! I spoke to Lwanda on Live Chat - sent her my ID as requested - was told my account had been frozen for security reasons and requested a re-activation. Promised it would be activated same day & payouts to reflect in 1-2days. Live Yoco Chat 8th July - No outcome I then spoke to Rajab - Advised payments were still off (Lwanda clearly did not do her job). Advised sent to onboarding team. Promised it would be reviewed same day. Promised payouts in 1-2 days. Live Yoco Chat 11th July – No outcome Then I got an email from the Onboarding Team, 4 days after my initial request and after 6pm! As follows: We are unable to verify the company registration number that you have signed up with, may we please request the following; - CIPC documents - Share Certificate (To be signed by at least one director) Please ensure that the person signing up on the Yoco profile is one of the registered directors of the business. Should you require any further assistance, please do not hesitate to reach out or click on the following link: https://support.yoco.help/.../What-does-verification-mean Kind Regards Onboarding Consultant | Yoco PLEASE BEAR IN MIND I HAVE BEEN USING YOCO FOR OVER A YEAR! I AM NOT A NEW CUSTOMER SIGNING UP. So I Responded the following morning - 12th July Hi, This is ridiculous. Which CIPC documents do you need? I have sent these before! Please find attached and let me know what else you need to please ensure I get my payouts today! Kind Regards, Jen No Response Sent another email 13th July: Hello, I am following up please? I have not heard back from you? Is my account back up and running?? When will I rec. my payouts?? Kind Regards, Jen No Response Currently sitting on a Live chat with Charms. Told that its been escalated to the onboarding team (was told this 7 days ago). Told that they are following up with the team and working on it. Told they have requested to speak with a manager and waiting feedback from the team..... I have been waiting over 1 hour 30minutes....... **What problems is Yoco solving and how is that benefiting you?** - Secure online payment links ### 3. Best Card Machines! **Rating:** 5.0/5.0 stars **Reviewed by:** shaun m. | Hosting Service Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Yoco?** I have been with YOCO for more than two years, and I enjoy their services and the FREE to use POS system they are using. The YOCO support is always available to assist you when you need help with their products. I have YOCO Linked with my WordPress websites, and I use them to process payments for my products. I urge everyone to choose YOCO as their first option when coming to payment methods and Card Machines. The best function I love about YOCO is the function "PAYMENT REQUEST". Payment Request will allow you to send a request to any customer that needs to pay for their services. YOCO, keep up the excellent work and always have such lovely and kind support! **What do you dislike about Yoco?** The only thing I dislike about YOCO is that on the YOCO GO and YOCO pro, you do always have to have data to use the card machine connected to your phone. I would like YOCO to have their application free of charge. Further on, YOCO is the best! **Recommendations to others considering Yoco:** Make sure that you always lead to success. With YOCO, everything is possible, and they always have advice for your business. **What problems is Yoco solving and how is that benefiting you?** The benefits you have with YOCO are adding all your products to your store on the POS system. All Staff will be able to see the pricing of items and if the things are in stock. Customers are also able to buy vouchers for your store, and this will give you a good boost in your business and financial relief. ### 4. Revolutionary product & service **Rating:** 4.0/5.0 stars **Reviewed by:** Daine J. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Yoco?** This product & software has completely changed my business. I can take online payments & this is my sole POS in my shop. This is a trusted brand and clients feel confident in making payments on my YOCO devices. **What do you dislike about Yoco?** The devices tend to sync quite slow & bluetooth is slow to link. **What problems is Yoco solving and how is that benefiting you?** In store POS card transactions & online transactions. ### 5. Great payment management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Yoco?** Allows me to process payments quickly and I have had little to no issues using them **What do you dislike about Yoco?** nothing. Everything I have needed has been perfect **What problems is Yoco solving and how is that benefiting you?** Solved payment issues with vendors and made everything smooth and simple ## Yoco Discussions - [Can YOCO integrate with Xero?](https://www.g2.com/discussions/can-yoco-integrate-with-xero) - [How do I download the YOCO app?](https://www.g2.com/discussions/how-do-i-download-the-yoco-app) - [Is YOCO a POS?](https://www.g2.com/discussions/is-yoco-a-pos) - [How do I connect my YOCO device?](https://www.g2.com/discussions/how-do-i-connect-my-yoco-device) - [View Yoco pricing details and edition comparison](https://www.g2.com/products/yoco/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+07%3A41%3A09+-0500&secure%5Bsession_id%5D=db940ec1-7a52-439b-ad9e-228dd5672b1a&secure%5Btoken%5D=88e87e13ee2ca174c0adbeb2dbdfb74ad3a83de88b2066e61b0689fea5a9e8c4&format=llm_user) ## Yoco Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top Yoco Alternatives - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (352 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,181 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (350 reviews)