Yoco Reviews & Product Details

The design of the newer model machines is sleek and the large touch pad is useful Review collected by and hosted on G2.com.

Yoco customer service is nonexistent at best. Customer representatives lack basic comprehension skills and do not answer customer queries in detail. Furthermore actions are unsubstantiated and simply explained by "Please refer to your merchant agreement". The merchant agreement is a general document with no specifics directly related to the merchant and as such is of no use when attempting to correct errors or clear up disputes.

Overall, shoddy. I would NOT recommend Review collected by and hosted on G2.com.

- Fee reduction as you increase turnover

- Secure Online Payment Links Review collected by and hosted on G2.com.

- Customer Service is shocking (Management & Onboarding Team)

- No one ever gets back to you when there is a delay in payout which ultimately could sink your small business

- Payouts not always on time

- Team does not communicate with each other (The departments are very separated so it takes a long time to get any issue resolved)

See Below my current issue:

I wonder if leaving this here will get me the service I need in order to continue running my business. Yoco are withholding over R200K of my money and I am on Day 10 of fighting with them to get my payout!!!!

I spoke to Lwanda on Live Chat - sent her my ID as requested - was told my account had been frozen for security reasons and requested a re-activation. Promised it would be activated same day & payouts to reflect in 1-2days.

Live Yoco Chat 8th July - No outcome

I then spoke to Rajab - Advised payments were still off (Lwanda clearly did not do her job). Advised sent to onboarding team. Promised it would be reviewed same day. Promised payouts in 1-2 days.

Live Yoco Chat 11th July – No outcome

Then I got an email from the Onboarding Team, 4 days after my initial request and after 6pm! As follows:

We are unable to verify the company registration number that you have signed up with, may we please request the following;

- CIPC documents

- Share Certificate (To be signed by at least one director)

Please ensure that the person signing up on the Yoco profile is one of the registered directors of the business.

Should you require any further assistance, please do not hesitate to reach out or click on the following link: https://support.yoco.help/.../What-does-verification-mean

Kind Regards

Onboarding Consultant |

Yoco

PLEASE BEAR IN MIND I HAVE BEEN USING YOCO FOR OVER A YEAR! I AM NOT A NEW CUSTOMER SIGNING UP.

So I Responded the following morning - 12th July

Hi, This is ridiculous.

Which CIPC documents do you need?

I have sent these before!

Please find attached and let me know what else you need to please ensure I get my payouts today!

Kind Regards, Jen

No Response

Sent another email 13th July:

Hello, I am following up please?

I have not heard back from you?

Is my account back up and running??

When will I rec. my payouts??

Kind Regards, Jen

No Response

Currently sitting on a Live chat with Charms. Told that its been escalated to the onboarding team (was told this 7 days ago). Told that they are following up with the team and working on it. Told they have requested to speak with a manager and waiting feedback from the team..... I have been waiting over 1 hour 30minutes....... Review collected by and hosted on G2.com.

I have been with YOCO for more than two years, and I enjoy their services and the FREE to use POS system they are using. The YOCO support is always available to assist you when you need help with their products. I have YOCO Linked with my WordPress websites, and I use them to process payments for my products. I urge everyone to choose YOCO as their first option when coming to payment methods and Card Machines. The best function I love about YOCO is the function "PAYMENT REQUEST". Payment Request will allow you to send a request to any customer that needs to pay for their services. YOCO, keep up the excellent work and always have such lovely and kind support! Review collected by and hosted on G2.com.

The only thing I dislike about YOCO is that on the YOCO GO and YOCO pro, you do always have to have data to use the card machine connected to your phone. I would like YOCO to have their application free of charge. Further on, YOCO is the best! Review collected by and hosted on G2.com.

This product & software has completely changed my business. I can take online payments & this is my sole POS in my shop.

This is a trusted brand and clients feel confident in making payments on my YOCO devices. Review collected by and hosted on G2.com.

The devices tend to sync quite slow & bluetooth is slow to link. Review collected by and hosted on G2.com.

Allows me to process payments quickly and I have had little to no issues using them Review collected by and hosted on G2.com.

nothing. Everything I have needed has been perfect Review collected by and hosted on G2.com.