The Incident page offers organization-specific customization, along with quick call and SMS setup. Review collected by and hosted on G2.com.
Maintaining schedules is difficult, and the UI does not seem user-friendly. Review collected by and hosted on G2.com.
The ease of use and the user interface along with the seamless integrations from any third-party incident management products. Customer support is quick and very cooperative Review collected by and hosted on G2.com.
I would love to have a dark mode and support for cross-border team notifications for international numbers Review collected by and hosted on G2.com.
Thank you for your feedback! We're happy to hear that our customer support has been quick and cooperative. We understand the importance of on-call monitoring and will continue to work on enhancing our features to better meet your needs.
Zenduty helps send alerts quickly to the right people. It supports multiple channels and allows for custom routing. Features like alert timelines, task assignments, and templates for stakeholder communication make it easier to handle incidents. Review collected by and hosted on G2.com.
Setting up custom alert rules can be complicated, especially for people who are not very technical. A simpler interface or setup process would help. Review collected by and hosted on G2.com.
The alert collate feature has been very helpful in our shifts. Review collected by and hosted on G2.com.
None. For my use it has been a fairly good product. Review collected by and hosted on G2.com.
Zenduty works with countless integrations, and if any are outside the scope of Zenduty services, then Zenduty offers a generic API solution to even further expand any monitoring solution! Additionally, alerting has never been easier. I utilize Zenduty services daily, and have created alerts, teams, paging scheduled, and more. Review collected by and hosted on G2.com.
Zenduty as a service also offers RBAC work around user profiles. I have started testing this personally and I haven't been able to make it function correctly for cross-team alerting, escalations, and schedule viewing via Slack UI. However, I have submitted this to Zenduty's Customer Success team and they have been on it! Review collected by and hosted on G2.com.
Zenduty is highly helpful with its intuitive UI and top-notch customer support (especially Anjana), offering immediate responses. The standout feature is its Google Chat integration, which major tools like JSM lack, and it also provides the best documentation. This integration was the key reason we switched to Zenduty Review collected by and hosted on G2.com.
I find manually overriding users challenging since weekend and weekly policies are not available, similar to Opsgenie, and the rules writing feels a bit difficult. Review collected by and hosted on G2.com.
User friendly and meets the requirement. Review collected by and hosted on G2.com.
The number of users are limited which should be improved Review collected by and hosted on G2.com.
It checks all boxes like an intuitive web and mobile app, easy to set up processes. The CS team is responsive and has good knowledge of the product.
Apart from initial onboarding, there were not many contacts needed with Zenduty teams.
It is a good thing that they support multiple flavors of incoming webhooks, auto incident management, and a good set of analytics. Review collected by and hosted on G2.com.
The pricing is all-inclusive.
Our use-case is to use the paging system for on-call incidents. A slotted pricing would be much appreciated. Review collected by and hosted on G2.com.
Nice clean UI, reasonably low coding knowledge required to use. Great for maintaining multiple alerts from various systems. Efficient ticketing-system style overview to help manage and triage urgent issues. Never had an issue with contacting support. Review collected by and hosted on G2.com.
Many existing tools provide notification systems to alert users of high priority issues. Review collected by and hosted on G2.com.
It has all of the features I need (Phone/Email/App reminders) at an affordable price. It was easy to set up and use. Review collected by and hosted on G2.com.
The tiers are prohibitive for the size of users. They could expand their users counts per tier. Review collected by and hosted on G2.com.
It's great to hear that Zenduty is helping your team stay true to their SLAs and manage on-call schedules effectively. Thank you for sharing your experience, Michael.
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