Xurrent IMR Reviews & Product Details

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

Seller

Xurrent

Discussions

Xurrent IMR Community

Languages Supported

English

Solution Type

All-in-One

Used by SimpliRoute and 2 others

Beta

Pricing

Pricing provided by Xurrent IMR.

Enterprise

Custom

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Xurrent IMR Integrations

(22)

Verified by Xurrent IMR

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Arvind S.

Backend Engineer

Small-Business (50 or fewer emp.)

4/25/2025

"A Scalable PagerDuty Alternative That Works Well"

4.5/5

What do you like best about Xurrent IMR?

Zenduty offers a lot of useful features and flexible options. The alert routing, incident playbooks, and postmortem tools help make incident management easier. Their support team is responsive. Moving from PagerDuty was simple. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

There are a lot of features, which can be too much at first. A step-by-step onboarding process would make it easier for new users. Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

Zenduty helps us streamline incident response by centralizing alerts, automating on-call schedules, and enabling fast coordination during outages. It reduces response time and improves accountability with features like alert routing, escalations, and postmortems. The ability to integrate with our existing tools and notify the right teams immediately has been a huge productivity boost. Review collected by and hosted on G2.com.

Manoj K.

Manager - Technical Support Operations

Mid-Market (51-1000 emp.)

5/2/2025

"Best Incident Monitoring Tool with Best People Onboard"

5/5

What do you like best about Xurrent IMR?

The people. They are very supportive from day 1. I wouldn't take one of very popular incident monitoring tool with whom I was initially engaged with but they gave such poor customer service experience but I thank them. Because of them only, I came across ZenDuty and I am loving it. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Nothing as such. Great in every aspect. Review collected by and hosted on G2.com.

Bharath S.

SRE

Enterprise (> 1000 emp.)

8/21/2025

"My experience with Zenduty"

4.5/5

What do you like best about Xurrent IMR?

Zenduty makes handling alerts very easy. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Have not observed any issues so far with Zenduty. Review collected by and hosted on G2.com.

Tomer C.

DevOps Team Lead

Mid-Market (51-1000 emp.)

5/9/2024

"Incident response and management made easy"

5/5

What do you like best about Xurrent IMR?

ZenDuty is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Due to the company's age, it is not yet supported by complementary solutions, unlike PagerDuty and OpsGenie integrations. It should be noted that every request to ZenDuty is prioritized, and support for new features is typically added very soon. Review collected by and hosted on G2.com.

Response from Alka Gupta of Xurrent IMR

edit

Thank you for your feedback, Tomer C.! We're stoked to read this.

Also, we understand the importance of integrating with complementary solutions and are continuously working to expand our integrations. We appreciate your patience and understanding as we prioritize and add new features to our roadmap.

Viswanatha K.

lead devops engineer

Mid-Market (51-1000 emp.)

10/18/2024

"Short & Sweet"

5/5

What do you like best about Xurrent IMR?

It is a good tool for those seeking an alternative to PagerDuty, especially if it fits within your budget. It effectively manages users and has recently implemented some AI features as well Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

One improvement I can suggest is grouping incidents based on tags. Additionally, when users need reports such as the top incidents for the day, week, or month, or per-user reports on the time taken to respond to incidents (MTTA and MTTR) this will help us analyze user performance. Furthermore, top alerts per period will assist us in identifying alerts that occur very frequently Review collected by and hosted on G2.com.

Response from Alka Gupta of Xurrent IMR

edit

Thank you for the positive feedback on our UI and incident management, Viswanatha. We'll definitely take your suggestions for improving labels, alerts, and alert grouping into consideration. We're glad to hear that Zenduty is helping with incident management for you.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/2/2025

"One of the best Incident Management Tool we have come across"

4.5/5

What do you like best about Xurrent IMR?

Here are couple of things what we liked about Zenduty

1. The UI/UX is great it's very easy to use & easy to configure and play around

2.The costing is significantly cheaper compared to the other tools in the market.

3. The multiple integration features it provides Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

There is nothing specific that I dislike about the product. Probably if they can have a dedicated implementation team it would be very helpful for clients to just give their requirements. But that's just our opinion. Review collected by and hosted on G2.com.

Mohammed H.

Site Reliability Engineer

Mid-Market (51-1000 emp.)

8/18/2025

"zenduty review"

4/5

What do you like best about Xurrent IMR?

Support chat. Gets a reply within minutes. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

The UI has become a bit sluggish over the past few months. Review collected by and hosted on G2.com.

Mohd S.

SDE 1

Small-Business (50 or fewer emp.)

7/9/2025

"Simply amazing, zenduty solved all our oncall monitoring and alerting issues once and for all"

5/5

What do you like best about Xurrent IMR?

Push Notifications on the mobile app, it does make sure that any issue does not go unnoticed Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Some advanced features are only available in higher-tier plans. The starter pack can feel limited for larger teams or complex use cases Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

Zenduty addresses the challenge of slow or missed responses to critical incidents. By centralizing and automating alert notifications, it ensures the right team members are informed instantly, reducing downtime and service interruptions. Immediate, reliable alerts mean incidents are addressed quickly, minimizing downtime and impact on users. Review collected by and hosted on G2.com.

Dheeraj B.

Software Engineer

Mid-Market (51-1000 emp.)

8/23/2025

"Great App"

5/5

What do you like best about Xurrent IMR?

Easy and efficient handling of alerts. The UI/UX of the app is great too Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Nothing particular that i dislike about zenduty Review collected by and hosted on G2.com.

Verified User in Online Media

Enterprise (> 1000 emp.)

8/28/2025

"Reliable Tool for On-Call & Incident Response"

5/5

What do you like best about Xurrent IMR?

Zenduty makes on-call management seamless with easy scheduling, reliable escalations, and smooth integrations with our monitoring tools Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

The mobile app could be more polished, and additional customization in reporting would make the experience even better Review collected by and hosted on G2.com.