Xurrent IMR Reviews & Product Details

Call alert plus Email alert is very useful. By the time I acknowledge a call and go to the my email. i would have received the email with the proper exception details. Zenduty mobile application is also good. Review collected by and hosted on G2.com.

Analytics can be improved with more metric like a subdivision. which phone number has picked up the call since we can have multiple phone number under a user. Review collected by and hosted on G2.com.

It is very helpful in using zenduty as whatever alerts are there we use to get at the same time and we are able to solve issue before issue is reported by client. It has saved time Review collected by and hosted on G2.com.

As of now, we are using this zenduty for over 7 years but never faced any issues. Review collected by and hosted on G2.com.

Zenduty is a very straightforward and easy to use application. It has some very useful features like automations, task templates, and analytical tools for the alerts. . Integrating applications like New Relic and Grafana is straightforward, enabling centralized monitoring of all alerts from a unified dashboard. Additionally, sending alerts to multiple channels such as Slack and Microsoft Teams enhances real-time collaboration and incident response efficiency. Review collected by and hosted on G2.com.

While there are occasional minor UI errors and instances where buttons may freeze, the support team is responsive and resolves issues quickly. Review collected by and hosted on G2.com.

Zenduty makes incident management seamless with clear alerting, escalation policies, and multi-channel notifications Review collected by and hosted on G2.com.

Search function in zendutty doesn't wor properly. Review collected by and hosted on G2.com.

Automates incident management processes

Easy UX

Analytics

Lots of integrations

Excellent customer support Review collected by and hosted on G2.com.

Nothing to dislike in Zenduty so far. It works well Review collected by and hosted on G2.com.

Zenduty's seamless integration of incident management tools streamlines workflows and maximizes team efficiency. Review collected by and hosted on G2.com.

One potential downside of Zenduty could be its learning curve for new users, particularly those unfamiliar with incident management processes and terminology. Review collected by and hosted on G2.com.

What I like best about Zenduty is its simplicity and effectiveness — it’s super easy to set up, and the interface is clean and intuitive. The real win is how seamlessly it handles on-call scheduling and multi-channel alerting (Slack, email, SMS, etc.), ensuring the right people are notified instantly. Plus, their support team is impressively responsive and genuinely listens to feedback. It strikes a great balance between functionality and usability, especially for teams that want reliable incident management without the complexity of larger tools. Review collected by and hosted on G2.com.

One thing that could be better in Zenduty is its limited range of third-party integrations compared to some competitors like PagerDuty or OpsGenie. While it covers the essentials, teams that rely on a wide variety of tools might find it a bit restrictive. Also, there are occasional small UI glitches — like buttons that freeze or screens that need refreshing — though they don’t usually block functionality and the support team tends to resolve them quickly. Overall, these are minor trade-offs given the platform's overall reliability and ease of use. Review collected by and hosted on G2.com.

Zenduty's oncall rotation and integration is really smooth. It is a very good alternative to Pager Duty for the smaller teams. Review collected by and hosted on G2.com.

One thing that still bugs me out is the spam calls. We most of the time ignores the call because they are too much. But again this is not Zenduty's fault as we are the one who configure the alerts. If Zenduty gives us some analytics on what type of incident we ignore than we can have better configs. Review collected by and hosted on G2.com.

Everything, but the best feature is the Alert Collation and the analytics page Review collected by and hosted on G2.com.

The fewer option for the notification sounds Review collected by and hosted on G2.com.

its ability to centralize incident management, reduce alert fatigue through better notification routing, simplify on-call rotations, and provide a user-friendly interface Review collected by and hosted on G2.com.

Not much as of now butvi think could revist the free plan limits. Review collected by and hosted on G2.com.