Xurrent IMR Reviews & Product Details

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

Seller

Xurrent

Discussions

Xurrent IMR Community

Languages Supported

English

Solution Type

All-in-One

Used by SimpliRoute and 2 others

Beta

Pricing

Pricing provided by Xurrent IMR.

Enterprise

Custom

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Xurrent IMR Integrations

(22)

Verified by Xurrent IMR

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Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

5/26/2026

"Great Incident Grouping, but Dashboard and Filters Need Refinement"

3.5/5

What do you like best about Xurrent IMR?

I like how they group incident with same entity id Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

1. Their dashboard url takes to some weird page and not incidents page

2. Their filter is currently ruuning "or" query which can be iprov3d to "and" Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/27/2026

"Highly Customizable and User-Friendly—A Perfect Fit for Our Needs"

4.5/5

What do you like best about Xurrent IMR?

We still call it Zenduty. That said, it’s highly customizable, fairly user-friendly, and it matches our needs perfectly. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

It's not well-known like PagerDuty for example. It's hard to integrate with AWS for example as it requires additional setup for SNS etc. Review collected by and hosted on G2.com.

Amrutha K.

Site Reliability Engineer

Mid-Market (51-1000 emp.)

8/21/2025

"A Streamlined Incident Management - Monitor, Alert, Resolve, All-in-One"

5/5

What do you like best about Xurrent IMR?

What I like best about Zenduty is its analytics-driven insights. By analyzing incidents, we can track trends - such as which days, services, or shifts experienced more issues, identify what went wrong, and determine areas that need improvement. This helps us focus on services that require more attention and proactively reduce incident recurrence Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

One area that could be improved is the search functionality - when backtracking incidents, results can sometimes mix multiple incidents, making it slightly harder to quickly pinpoint a specific incident by keyword or ID. Otherwise, the platform is very effective for incident management and analytics. Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

Zenduty helps solve the problem of missed or delayed incident management through proper escalation and tracking. By involving our engineering teams in Zenduty, product-related issues are proactively assigned to the right squad, prompting timely action. This ensures incidents are handled efficiently, reducing customer impact and improving overall service reliability. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

6/3/2026

"Intuitive Onboarding and Easy-to-Configure Alerts"

4.5/5

What do you like best about Xurrent IMR?

Onboarding, managing schedules and alerts tracking. UI is intuitive and alerts can be configured easily. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Search experience is not very good. Search page can have some filters or graphs to see timelines of incidents, group incidents, etc. Review collected by and hosted on G2.com.

Verified User

Mid-Market (51-1000 emp.)

5/26/2026

"Effortless On-Call Management and Alerts"

4.5/5

What do you like best about Xurrent IMR?

I like that Xurrent IMR sends me alerts on my phone even when it's in silent mode, which ensures I don't miss important notifications. The scheduling feature is also great because it automates the on-call duty setup, so I don't need to handle anything else once it's set. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Nothing Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

6/2/2026

"Easy-to-Understand Dashboard, Straightforward Navigation"

3.5/5

What do you like best about Xurrent IMR?

The dashboard is easy to understand and straightforward to navigate. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Lack of diverse sound options for different type of notifications Review collected by and hosted on G2.com.

Ankit S.

Devops engg

Small-Business (50 or fewer emp.)

5/26/2026

"Seamless, Easy Integrations with Other Apps"

4/5

What do you like best about Xurrent IMR?

The integration with other apps is seamless and easy. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Response time is quite high; for example, the call and the sound happen at the same time. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

9/21/2024

"Great tool, Simple but Effective UX"

4/5

What do you like best about Xurrent IMR?

RCAs, MTTA, MTTR is good and insightful. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

The parent child incident merging is broken. The page takes alot of time to find candidate incident items to tag against. Also, some AI based summary / possible action item from previous RCAs could be helpful. Review collected by and hosted on G2.com.

Response from Alka Gupta of Xurrent IMR

edit

Thank you for your positive feedback on our UX and functionality! We understand the importance of reporting dashboards and are actively working on enhancing that feature. We appreciate your input!

Kush S.

Customer Support Manager

Mid-Market (51-1000 emp.)

11/28/2025

"Flawless Alerting and Outstanding Support with Zenduty"

4.5/5

What do you like best about Xurrent IMR?

Our use case with Zenduty was to monitor alerts, receive calls, and trigger alarms for system failures. Zenduty performs this very well without any misses. Their accurate alerting mechanism is excellent, and they have a well-configured escalation policy system. Additionally, their customer support team is outstanding. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Nothing as such, so far so good.

Thanks for delivering such an amazing app Review collected by and hosted on G2.com.

Satyabrat S.

SDE 2

Enterprise (> 1000 emp.)

9/8/2025

"Navigating the oncall hell"

4/5

What do you like best about Xurrent IMR?

Previously, our on-call management was cumbersome, relying on a patchwork of call and email integrations that were only accessible via a secured VPN. This made our alerting process difficult to manage and significantly hindered accessibility.

With Zenduty, the ability to access the platform across multiple devices and the public internet has greatly streamlined our on-call workflow. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

For future improvements, we would like to see Zenduty leverage machine learning to learn from on-call engineer behavior. This could enable the platform to:Automatically categorize alerts based on historical patterns.

Auto-acknowledge alerts that are frequently not acted upon immediately, reducing noise.

Propose improvements, such as automatically suggesting a lower severity level for alerts that are consistently acknowledged but do not lead to any further action. Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

Zenduty is solving the following problems:

Problem: The previous on-call management system relied on managing multiple, separate call and email integrations.

Problem: The on-call platform was only accessible via a secured VPN, making it difficult to access remotely or on different devices.

These solutions are benefiting us by:

Simplifying On-Call Management: By consolidating alerts and integrations into a single platform, it eliminates the complexity of managing a fragmented system.

Improving Accessibility: The ability to access Zenduty via the public internet and across multiple platforms (mobile, web) has made life much easier for on-call engineers, allowing them to respond to incidents from anywhere. Review collected by and hosted on G2.com.