Xurrent IMR Reviews & Product Details

I like getting alerts before an incident happens, based on thresholds we’ve configured, through Slack, SMS, or email. That helps us spot production issues early and solve them before a full failure or production downtime. I also like the integration with our microservices, the live incident reporting, and having postmortems and resolutions. Xurrent IMR helps automate our SRE work and provide RCAs. In Xurrent Pro, the AI can listen in on meetings, give a brief, and automatically post RCAs. It was easy to integrate after we went through the documentation, and I like having more ways to receive alerts than we had with Grafana, including phone, SMS, Slack, and email. Review collected by and hosted on G2.com.

I think the UI could be a bit more interactive, and the automated processes like RCAs are still in their initial phase and aren’t that efficient yet. I expect they’ll get better over time. Review collected by and hosted on G2.com.

Previous Response: We use Xurrent IMR (Zenduty) as our primary alerting mechanism, and its shift rotation feature has been particularly valuable for managing on-call responsibilities efficiently. As our organization was involved in the FIFA World Cup 2026, having a reliable and responsive alerting system became critical. The platform’s speed and escalation capabilities proved highly effective. We configured an IVR-based alerting process that immediately calls the assigned L1 engineer when an incident occurs. If the L1 engineer does not respond, the alert is automatically escalated to the L2 and then the L3 engineers, ensuring that critical incidents are addressed without unnecessary delay. Review collected by and hosted on G2.com.

Previous Response: As of now nothing, we get almost all our requirements fullfilled with current tool. Review collected by and hosted on G2.com.

I like that Xurrent IMR helps me monitor alerts across different platforms in one place, and this includes platforms like GCP, AWS, GuardDuty, or Grafana Prometheus. The way it routes them to a singular channel simplifies my day. Plus, I can tag critical business metrics easily. The automated calls feature is something I enjoy, as I can acknowledge alerts with a simple button press, even without good internet. Having all of my alerts consolidated is very helpful for us, enhancing alert visibility and ensuring timely responses. Review collected by and hosted on G2.com.

Sometimes I get repeated alerts, and they could be clubbed together in a better way. It's like, there should be an option to consolidate them to make it more efficient. Review collected by and hosted on G2.com.

What I like best about Xurrent IMR is its ability to streamline incident management and response processes in a very organized and efficient way. The platform provides excellent visibility into incidents, making it easier for teams to track, prioritize, and resolve issues quickly. Its intuitive interface reduces the learning curve, while the automation capabilities help minimize manual effort and improve response times. I also appreciate the detailed reporting and audit trails, which make it easier to analyze incidents and drive continuous improvement. Overall, Xurrent IMR helps improve operational efficiency, collaboration, and service reliability across teams.

integration with GCP is also very good

best pricing overall when searched simillar products

support is also quick and reliable Review collected by and hosted on G2.com.

The user interface could be more modern, and some advanced configurations require a bit of a learning curve for new users. Review collected by and hosted on G2.com.

We’ve been using Xurrent mainly for incident alerting and on-call management, somewhat similar to PagerDuty. Overall, the platform is reliable for receiving alerts, and the UI/UX is definitely one of its stronger points — the interface feels modern, clean, and easy to navigate compared to many traditional ITSM tools.

From an integrations perspective, there’s still room for improvement. Connecting with newer MCP servers, AI tooling, and DevOps agents was more challenging than expected. We especially struggled while trying to integrate with our DevOps agent workflows. The payloads being sent also contain limited contextual information, which reduces flexibility for automation and troubleshooting.

Performance-wise, alert delivery itself has been stable and timely, so we haven’t faced major issues with missed alerts. However, advanced conditional alerting, templating, and customization capabilities feel limited right now. For teams with more complex routing or automation requirements, this can become restrictive.

Support and onboarding have been positive overall. The support team is responsive and helpful whenever issues are raised, which definitely improves the experience.

On the AI/intelligence side, the current capabilities still feel fairly basic. AI-driven insights, automation intelligence, and contextual recommendations are not yet at the level we expected, especially compared to newer AI-first operational platforms.

Overall, Xurrent works well for core alerting use cases and offers a good user experience, but it could improve significantly in integrations, alert customization, and AI-driven intelligence to better support modern DevOps environments.

Pricing wise it is good, compared to other competitors, but again that is coming on the cost of less features others are offering. Review collected by and hosted on G2.com.

One area where Xurrent could improve is outbound integrations and alert customization capabilities. While using outgoing webhooks, we noticed that important attributes like alert priority are missing from the payload. This limits the ability to build richer automations and makes downstream integrations less effective for incident routing and escalation workflows.

We also faced challenges with the Slack integration. Features like postmortem updates and incident communication do not fully support Slack thread-based workflows, which creates fragmentation in discussions and makes collaboration harder during active incidents.

Another limitation is the lack of advanced conditional alerting and incident segregation. Currently, we are unable to properly group or route alerts into incidents based on custom conditional statements or logic. For teams handling large alert volumes, this can create operational noise and increase manual effort for incident management.

It would be helpful if Xurrent enhanced webhook payload customization, added stronger Slack thread support, and introduced more flexible conditional rules for alert grouping and routing. These improvements would significantly improve automation, reduce operational overhead, and make the platform more effective for modern DevOps and SRE workflows. Review collected by and hosted on G2.com.

What stands out most about Xurrent IMR is its intuitive UI/UX and smooth integration with our ChatOps workflow (Slack). Alerts are routed reliably without creating excessive noise. The Sera AI incident summarization feature is a massive time-saver for catching up on ongoing incident updates without needing to scroll through hundreds of messages. Review collected by and hosted on G2.com.

While core alerting works well, reporting options and post-mortem template customization could be improved. Exporting post-incident reports into external tools like Confluence still requires some manual formatting. Review collected by and hosted on G2.com.

- Zenduty is very userfriendly and easy to use.

- Implementation process is very simple and easy.

- All Incoming and Outgoing Integrations are easy to setup.

- Zenduty customer support is best in the business. Review collected by and hosted on G2.com.

- Stakeholder template should be editable from Teams.

- Incidents should have a criteria to clear before resolving. Review collected by and hosted on G2.com.

Their alert configuration is really dynamic and solid. I can set up alerts based on any of my requirements, which makes it easy to tailor everything to what I need. Review collected by and hosted on G2.com.

I haven’t come across any use case where xurrent has let me down. Review collected by and hosted on G2.com.

The integration of Xurrent IMR with software like Grafana, Teams, etc. is awesome, and the overall features are really good as well. Yes!! I would recommend Zenduty to everyone. Review collected by and hosted on G2.com.

The app isn’t very informative, at least compared to the Web UI. Review collected by and hosted on G2.com.

UI / UX,Integrations,Performance,AI,Support Review collected by and hosted on G2.com.

Pricing / ROI,

Onboarding,

rest all are fine for me. Review collected by and hosted on G2.com.