WPEngine is consistently helpful through their chat support. Today, I received help with two sites in one conversation. I rate them 5-Stars... every time!
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Hands down the best customer service, especially when their system occasionally has flaws.... they are always ready to get to the root of the problem and get it fixed. But even when I have issues that are really on my end... in the Wordpress site, they try to bend over backwards to help me fix my problem.
We've been hosting sites for our clients on WPEngine for over 10 years. We've had other companies try to take our business, but we always turn them down.
Love Love Love the dashboard and how it works. It didn't take me long to learn how to use it 5 years ago, when I joined our company, and I have been able to update my knowledge over the years as the system changes. Review collected by and hosted on G2.com.
The one thing I don't like... Is the semi-yearly call to ask me to upgrade my servers to a more expensive plan. but they are not insistent, they try to be helpful. And their explanation of "use of resources" was so vague in these calls, I had to do my own research to find out what they really meant. No one in their sales team could really explain it.
but since that is my only complaint about WPEngine, I give them 5 stars. Review collected by and hosted on G2.com.
Thank you for taking the time to share your review and feedback, Jeffrey! We greatly appreciate your long term advocacy and we're glad to hear about your positive experience from our support team! We'll be sure to pass your kind words along to them.
If you ever need anything, please don't hesitate to reach out to your team! We're always here and happy to help.
