What do you like best?
The Ux and platform is fairly intuitive and it works well. Also their online forums have most of the issues that I have encountered documented so a quick google search usually will resolve. Lastly I have emailed the support team and they have been helpful, if it is not a simple task to resolve via email, I can get them on the phone to fix things quickly.
What do you dislike?
Two big things I dislike about the platform. 1) it is not very flexible. Certain things, such as the inability to select individuals to process their pay bugs me, the only time you can do that is if the employee is terminated. Where it gets confusing is, if you terminate someone after payroll has been submitted. Then we need to do manual adjustments. Also their system does not have the feature to send us an email on the day payroll needs to be submitted, instead it sends it out 2 days ahead of time, and not again on the day of. Last thing I dislike is the lack of reports that I can generate, for example departmental allocation. Possibly the features are there, but I have yet to stumble upon them.
Recommendations to others considering the product
Great system when you start your business, eventually might want to move to a higher level system unless Wave develops new tools more rapidly.
What business problems are you solving with the product? What benefits have you realized?
Payroll semi monthly, reimbursement of expense reports, deduction of employee's portion of extended health. It is a great price, it works well and I am overall happy with it. Compared to ADP or Ceridian, it's easy to use, looks good, but lacks the reporting feature. Also it is a Canadian company! Love to support fellow Canadian businesses.