What do you like best?
The ease of navigation and user interfaces. There are multiple ways to access the features depending on which way you feel most comfortable navigating the screens, voyager is simple and effective in both booking appointments and updating client treatment pages. The different diary displays allow for a wide range of uses depending on what task you're doing, be that organising the day most effectively or tracking the next appointments. I find the whole system very intuitive and easy to use. I like how you don't have to be 100% computer literate to be able to use the software but those who are a little more tech savvy can access things faster. It caters for all types of user in my opinion.
What do you dislike?
Recently we have been having issues with data replication and being able to connect to the main server, it is my understanding that this is a nationwide issue which is being solved. Unfortunately this can cause some issues when working across multiple sites as not all client notes are accessible from the other sites.
What business problems are you solving with the product? What benefits have you realized?
With the GDPR regulations that came into play in 2018 voyager introduced the data consent tab, and subsequent data checking reports. I find being able to see in advance which clients will need their data checking for the day is incredibly helpful and allows us to streamline their journey through the practice meaning we can give them the best service possible.