The G2 on Voxco Survey Platform

Voxco Survey Platform Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the quality customer support of Voxco Survey Platform, enhancing their overall experience and satisfaction. (1 mentions)

Users find the ease of use of Voxco Survey Platform makes conducting accurate surveys straightforward and efficient. (1 mentions)

Users value the flexible engagement options of Voxco Survey Platform, enabling surveys anytime, anywhere. (1 mentions)

Users value the flexibility of integrations with Voxco Survey Platform for engaging respondents seamlessly across multiple channels. (1 mentions)

Users appreciate the navigation ease of the Voxco Survey Platform, finding it simple and clear to use. (1 mentions)

Users value the quick setup of the Voxco Survey Platform, allowing seamless engagement with respondents anytime, anywhere. (1 mentions)

Users often face freezing issues that disrupt the survey experience and hinder smooth navigation. (1 mentions)

Top Pros or Advantages of Voxco Survey Platform

1. Customer Support

Users commend the quality customer support of Voxco Survey Platform, enhancing their overall experience and satisfaction.

See 1 mentions

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kiran k.

Mid-Market (51-1000 emp.)

4.0/5

"best online tool to collect the Surveys"

What do you like about Voxco Survey Platform?

we can Engage respondents anywhere, anytime. quality customer support,secure hosting we can use cloud or onpre,(hybrid). scalable, we can use mobile

2. Ease of Use

Users find the ease of use of Voxco Survey Platform makes conducting accurate surveys straightforward and efficient.

See 1 mentions

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Mayur C.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Tool"

What do you like about Voxco Survey Platform?

It enables Surveys to be done accurately and very easy to use.

3. Engagement

Users value the flexible engagement options of Voxco Survey Platform, enabling surveys anytime, anywhere.

See 1 mentions

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kiran k.

Mid-Market (51-1000 emp.)

4.0/5

"best online tool to collect the Surveys"

What do you like about Voxco Survey Platform?

we can Engage respondents anywhere, anytime. quality customer support,secure hosting we can use cloud or onpre,(hybrid). scalable, we can use mobile

4. Integrations

Users value the flexibility of integrations with Voxco Survey Platform for engaging respondents seamlessly across multiple channels.

See 1 mentions

See Related User Reviews

kiran k.

Mid-Market (51-1000 emp.)

4.0/5

"best online tool to collect the Surveys"

What do you like about Voxco Survey Platform?

we can Engage respondents anywhere, anytime. quality customer support,secure hosting we can use cloud or onpre,(hybrid). scalable, we can use mobile

5. Navigation Ease

Users appreciate the navigation ease of the Voxco Survey Platform, finding it simple and clear to use.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.0/5

"There is constant freezing and sometimes you cant go back to the previous question"

What do you like about Voxco Survey Platform?

Its got clear visible words. Able to navigate easily.

6. Quick Setup

Users value the quick setup of the Voxco Survey Platform, allowing seamless engagement with respondents anytime, anywhere.

See 1 mentions

See Related User Reviews

kiran k.

Mid-Market (51-1000 emp.)

4.0/5

"best online tool to collect the Surveys"

What do you like about Voxco Survey Platform?

we can Engage respondents anywhere, anytime. quality customer support,secure hosting we can use cloud or onpre,(hybrid). scalable, we can use mobile

Top Cons or Disadvantages of Voxco Survey Platform

1. Software Bugs

Users often face freezing issues that disrupt the survey experience and hinder smooth navigation.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"There is constant freezing and sometimes you cant go back to the previous question"

What do you dislike about Voxco Survey Platform?

The freezing and getting stuck on previous questions.

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Verified User in Market Research

Small-Business (50 or fewer emp.)

9/12/2022

"Works for our needs"

4.5/5

What do you like best about Voxco Survey Platform?

Easy to use and program surveys. We were able to learn the software in a short amount of time. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

We cannot track who opens the emails sent to get an open rate per study. Wish there were better or more question types/formats. Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

7/22/2022

"While Voxco ist a very versatile tool, it lacks in ease of use and intuitivity."

3/5

What do you like best about Voxco Survey Platform?

Most helpful are the many filtering options provided. The ability to assign calls to certain interviewers works fast and flawlessly and subselections provide a wealth of customizability. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

I mostly dislike the looks of Voxco. It seems optically outdated and so is the superficial user experience. Many useful functions are hidden beneath unnecessarily complicated formulas. Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

8/24/2022

"Great tool for detailed product surveys with advanced functionalities"

5/5

What do you like best about Voxco Survey Platform?

It's easy to create surveys with their drag and drop interface. You have more than 100+ question types to choose from. Distribution is a breeze and advanced analysis and reporting capabilities make summarising survey results easy. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Nothing to dislike. If you run into any issues, their support if always there to help. The support team goes out of their way to resolve any issues you might end up facing. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

8/24/2022

"Excellent tool for running CX surveys"

5/5

What do you like best about Voxco Survey Platform?

User friendly platform with a broad list of options to run different kinds of surveys. I like the drag and drop interface and customer support that made onboarding easy. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Takes some time to get used to but support is always there to guide you so nothing really. Gets the job done for me and my team. Perhaps some more videos about onboarding might help Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

5/10/2022

"Voxco provides an excellent platform for our complex surveys."

4.5/5

What do you like best about Voxco Survey Platform?

Programming complex surveys is easier and straightforward. Calculated variables are a breeze. No outside tools are needed except for image editing. We have not found any other software (other than old time HTML, JavaScript, and ADO) that can do what we need. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Look and feel could be more user friendly. Everything works properly, just sometimes convoluted. We have had some issues with the service going down, but Voxco is on the ball and gets everything up and running with a minimum of downtime... Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/24/2022

"Superb tool for survey research"

5/5

What do you like best about Voxco Survey Platform?

Support is exceptional. The UI is great and makes it easy to create surveys in a jiffy. One can run branded surveys with ease and also customize them as per the need. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Requires some familiarity and onboarding but the customer support team is a great help. The training workshops are also there if you need more hands-on support for any use case. Review collected by and hosted on G2.com.

Shafique A.

Fieldwork and data management lead

Mid-Market (51-1000 emp.)

7/22/2022

"I used CATI features and its brilliant. Case management feature is super good"

5/5

What do you like best about Voxco Survey Platform?

Case management i.e, assignment of cases Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Case management i.e., random assignment of study population to interviewers Review collected by and hosted on G2.com.

Bruce L.

Call Center Supervisor

Small-Business (50 or fewer emp.)

7/21/2022

"It is very easy to use every day."

5/5

What do you like best about Voxco Survey Platform?

When there are issues, they solve them quickly. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

sometimes, it don't work at the start of the day. Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

7/21/2022

"it is very user friendly, and easy for programming"

4/5

What do you like best about Voxco Survey Platform?

how easy it is for programming. doesn't take long to learn Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

sometimes you can NOT do what you want to do Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

5/4/2017

"administration opinion"

5/5

What do you like best about Voxco Survey Platform?

I like the way of programming surveys with voxco design tool and quotas management the software offers many type of data extraction like spss and the easiness to added custom html/CSS/JS script Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

they need to added some other built in question type Review collected by and hosted on G2.com.