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Kaseya Vorex Service Desk Reviews & Product Details

Vorex Time & Expense is a leader in Cloud-based solutions. Easy to use and feature-rich. Access it from anywhere using a PC, laptop, ipad, or smartphone. Track billable/non-billable, control hours & spending limits, design your workflow, get notifications, and much more. Whether you want basic Time/Expense Tracking, extensive reporting & analysis, budgeting, or payroll data collection- Vorex is the solution for your company.

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Kaseya

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Kaseya Vorex Service Desk Reviews (17)

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Nicolas H.

Instructional Technology Coordinator

Mid-Market (51-1000 emp.)

1/24/2025

"Great tool for managing IT support requests"

4.5/5

What do you like best about Kaseya Vorex Service Desk?

What I like best about Vorex is that it is user-friendly, and most tickets are created through email submissions. A user sends an email to a specific service desk address, and the system automatically creates the ticket with detailed information Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

Reports are not usually easy to create. As a user, you would need to assign a raw data report to yourself to have the ability to use its information to make an actual formatted report. I hope this process will be more straightforward in future updates. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

Verox Service Desk resolved several issues for us:

Automatically generating tickets submitted through email reduces the time spent manually creating those tickets.

Everything is organized on one screen. All the tickets that are received through phone, email, and in-person are gathered in one place and assigned a number for reference. Review collected by and hosted on G2.com.

Verified User in Government Administration

Small-Business (50 or fewer emp.)

4/29/2024

"Vorex increased our production"

4.5/5

What do you like best about Kaseya Vorex Service Desk?

Ease of use, easy to train service desk. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

Need to enable due date in workflows, we do not use slas at present. Review collected by and hosted on G2.com.

Alan W.

Enterprise (> 1000 emp.)

4/26/2023

"A powerful service desk tool with good integration."

3.5/5

What do you like best about Kaseya Vorex Service Desk?

Integration with other Kaseya products. Easy of use. Onboarding technicians was easy. Adding clients was easy. Working with the vsa and it glue is very. Creating workflows is helpful Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

Not enough customization per client. Support could be bettet. More training for technicians. Unable to remove stale data and old accounts. No clear path for upgrades Review collected by and hosted on G2.com.

Naveed A.

Infrastructure Analyst

Mid-Market (51-1000 emp.)

7/25/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good ticketing system"

4.5/5

What do you like best about Kaseya Vorex Service Desk?

it's easily organised as compared to other helpdesk solutions. User's have an easy way of submitting. Categorizing tickets is easy in vorex.

Assigning tickets to other personnels and keeping tack of tme is something that stands out for vorex. How vorex picks up the Machine from it's agent is really convenient so we dont have to manually enter anything in system.

Sending notes as email is really awesome. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

Filters in vorex are not user likeable. and the filters should show all categories of tickets as compared to just one.

It should have an option for conversation with user in a single email rather than sending separate notes everytime.

It should also show the time notated with number of tickets done for each helpdesk admin. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya Vorex Service Desk:

It's a good ticketing system.

I have used many ticketing systems in past. Vorex stands out with some features like picking up machine credentials automatically as compared to entering them manually. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

we are using this as an helpdesk solution for our company. User submit tickets of their problems in this and we allocate it to different technicians around the company. We made a change from sysaid to vorex. I think vorex is really efficient as compared to sysaid. Sysaid didn't have a feature of entering ongoing time. Filters in sysaid were also difficult to use. Review collected by and hosted on G2.com.

Chantel J.

Personal Assistant

Oil & Energy

Mid-Market (51-1000 emp.)

8/18/2019

"Vorex is really helpful"

4.5/5

What do you like best about Kaseya Vorex Service Desk?

This software is so helpful in business management. It not only helps in business growth but also help in manage other business related activities. It is providing free trial facility to the users also so that any user can use it without paying any amount which so much convenient. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

I dislike the fact that it doesn't have a mobile app which would have made it more convenient and accessible. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya Vorex Service Desk:

Vorex has really helped my company and you need to try it. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

This software not only supported to manage operations work but also grow our company business. My service call features helped to tracked the call timing and meetings. My grouped task feature helped our team to do work collectively. Review collected by and hosted on G2.com.

Verified User in Computer Games

Small-Business (50 or fewer emp.)

8/15/2019

"Nothing but the best."

5/5

What do you like best about Kaseya Vorex Service Desk?

The fact they guide you through. Very satisfied with how the whole system operates. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

I have not found any thing yet I hope to use it for future reference.. Review collected by and hosted on G2.com.

Nicole B.

Customer Support Professional

Entertainment

8/15/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Vorex cloud project management solution "

5/5

What do you like best about Kaseya Vorex Service Desk?

What honestly does the excellence of this tool is the cloud service since they make your website and your software product excellent. CRM and ERP solution in a single point. Being able to have immediate access to workflow software management, you can see the progress my teamwork is making. It is good to be used in marketing. It also provides a free trial installation to users. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

The Android mobile application is not available until now is the only thing I do not like since it would be easier and more convenient to use. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya Vorex Service Desk:

I recommend tools this tool since it does what it says. Help your company increase profits by facilitating work. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

We use it for project management, billing, time tracking with satisfactory results. It helps automate administrative tasks efficiently. Review collected by and hosted on G2.com.

Ayush M.

Sales Manager

Mid-Market (51-1000 emp.)

5/10/2019

"Best Business Management Software"

4.5/5

What do you like best about Kaseya Vorex Service Desk?

What do you dislike about Kaseya Vorex Service Desk?

Mobile Android Application is not available which can make it more user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya Vorex Service Desk:

This software is so good and useful to manage the business activities and business management. This software offers many features which will help in increase the business so well. It is so much user friendly and robust in use. CRM, Inventory Management, Service Calls, Group Tasks all the activities can do at a time at a single place. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

This software helped in management of our company business and increase the sales too. Expense report helped us to manage the expenses of sales team. Inventory feature helped to maintained the stock. This software not only supported to manage operations work but also grow our company business. My service call features helped to tracked the call timing and meetings. My grouped task feature helped our team to do work collectively. Review collected by and hosted on G2.com.

Ian L.

Project Coordinator

Civil Engineering

Mid-Market (51-1000 emp.)

8/14/2019

"Easy to use and great value software. "

5/5

What do you like best about Kaseya Vorex Service Desk?

It's super easy to use, and nearly all of the features have work-flow that make logical sense. Easy to train up others on using the system as well. Customer support is very good as they also offers free training. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

At this point, I have not experienced any negative elements. However, we are only three years into implementation. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya Vorex Service Desk:

I strongly recommend this solution to any business owner.. Review collected by and hosted on G2.com.

What problems is Kaseya Vorex Service Desk solving and how is that benefiting you?

This software has enabled us to do tracking very easily. They have excellent customer support hence this has really improved our work. This system has helped us improve and see results quickly. Review collected by and hosted on G2.com.

Linyu Z.

Co-CEO

Small-Business (50 or fewer emp.)

8/11/2019

"Vorex is a project management solution"

4/5

What do you like best about Kaseya Vorex Service Desk?

the fantastic thing you can do is the immediate access to workflow software managemen.. you can see the progress you teamwork is doing.. it can be use in telecommunications, marketing and others jobs.. Review collected by and hosted on G2.com.

What do you dislike about Kaseya Vorex Service Desk?

i dislike the price. its very expensive.. its hard to get another subscription.. but its a nice tool to use.. Review collected by and hosted on G2.com.