--- title: Vonage Business Communications Reviews meta_title: 'Vonage Business Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 502 reviews by the users' company size, role or industry to find out how Vonage Business Communications works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 502 scale: '5' date_modified: '2026-06-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Vonage Business Communications Reviews **Vendor:** Vonage **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 502 ## About Vonage Business Communications Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability. ## Vonage Business Communications Pros & Cons **What users like:** - Users praise the **ease of use** of Vonage Business Communications, appreciating its user-friendly interface and seamless integration. (20 reviews) - Users value the **reliability** of Vonage Business Communications for seamless calling and messaging, even when remote. (10 reviews) - Users praise the **versatile calling features** of Vonage, ensuring seamless communication with ease and reliability. (9 reviews) - Users praise the **responsive customer support** of Vonage, appreciating dedicated assistance throughout the onboarding process. (9 reviews) - Users value the **ease of messaging** with Vonage, facilitating seamless communication from anywhere with minimal hassle. (9 reviews) - Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs. (9 reviews) - User Interface (8 reviews) - Call Quality (7 reviews) - Customer Service (7 reviews) - Easy Integration (7 reviews) **What users dislike:** - Users experience **unreliable SMS functionality** , facing delays and delivery issues that hinder effective communication. (8 reviews) - Users report frequent **call drops** and network issues, leading to interruptions during conversations and missed calls. (4 reviews) - Users experience **slow and unhelpful customer support** , making issue resolution difficult and frustrating at times. (4 reviews) - Users report **call connectivity issues** with Vonage, including call drops and difficulties transferring calls between devices. (3 reviews) - Users experience **connection issues** , including lost signals and missed calls, impacting their overall communication experience. (3 reviews) - Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions. (3 reviews) - Users find Vonage Business Communications **too expensive** compared to other providers, affecting their overall satisfaction. (3 reviews) - Limited Features (3 reviews) - Poor Customer Support (3 reviews) - Users experience frequent **call dropping** issues with Vonage Business Communications, impacting reliable communication. (2 reviews) ## Vonage Business Communications Reviews ### 1. Reliable, Flexible Communication That Keeps Our Team Connected Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Pavnesh C. | Partnership Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Vonage Business Communications?** What I like best about Vonage Business Communications is how reliable and flexible it feels for day-to-day business communication. Switching between calls, messages, and video meetings is smooth, and the mobile app makes it easy to stay connected even while working remotely or traveling. It’s simple enough for teams to adopt quickly without much training. **What do you dislike about Vonage Business Communications?** One thing I dislike about Vonage Business Communications is that the desktop app can occasionally feel a little slow when handling multiple conversations or calls at once. Also, some advanced settings take time to explore if you’re new to the platform, but overall the experience is still solid once everything is set up properly. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage Business Communications helps solve the challenge of managing business communication across different devices and locations. It keeps calls, messaging, and virtual meetings in one platform, which makes collaboration easier and improves response time for both internal teams and clients. It has also helped reduce missed communications while supporting a more flexible remote work setup. ### 2. Awful, awful service. They left me with no service for 10 days while porting. **Rating:** 0.0/5.0 stars **Reviewed by:** Scott H. | Executive Vice President of Strategy and Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Vonage Business Communications?** Sales staff was polite, attentive and willing to say almost anything to get my business. . **What do you dislike about Vonage Business Communications?** The experience was among the worst I've ever had. They left us without business phones for 10 days after the number port began. I immediately switched to another vendor. **What problems is Vonage Business Communications solving and how is that benefiting you?** I own 3 small businesses and have been using T-Mobile Digits, which is generally pretty awful as it is not a true business system. I finally got fed up and went to Vonage, who I used years ago for a residential line. It was an absolute disaster. They issued 3 temporary numbers and I initiated the porting of the three numbers for my businesses. About a week later, 2 of the numbers went completely dead. No message, no warning, just dead. I inquired and, now that I was a customer, rather than getting the US sales team, I got some kind of overseas call center. They barely spoke english and they had no clue. Later, I got an email stating that it would be 3-5 days before the ported lines would be active. This is absolutely not what the sales team told me. During the time that these phones were off, I was getting no business and that was costing me money. I called every day to try to get status and every day got the same answer that the lines would be turned up within a day or so. it took 10 days for Vonage to turn on the ported numbers AFTER they received them. And they only ported 2 of the 3, the third number was still on at T-Mobile all this time. Then I got into the management tools. I specifically asked if I would be able to use certain features, like hunt groups, and the sales rep said yes. Turns out, several of the features I specifically asked about were only available for an extra charge. That was it. I called Ooma, who I had also used in the past, signed up with them and requested the numbers at Vonage be ported over. Took Ooma 2 days to port the numbers and they were on. I called Vonage, told them how dissatisfied I was with them, and cancelled the account. The person on the phone was very apologetic and told me there would be no charge for the Vonage service. Ok, that was nice. I got one invoice from Vonage and it clearly showed the charges and the credit memo bringing the amount due to 0. 2 months later, I started getting calls from a collection agency. They said I owed Vonage $80 for the one month of service that I had with them. (Keep in mind that it took several weeks to get the numbers ported and I had no use for and never used the temporary numbers that Vonage provided.) I sent the invoice showing the balance was zero to the collection agency and they claimed that it said zero because it went to collections. Who sends a 2 month old invoice to collections? When I called Vonage, nobody knew what to do. This was almost a year ago. Every month I got a call from a collection agency and every time I called Vonage, nobody could help me. I finally got the email address for the department responsible for past due accounts. I sent them the invoice showing a balance of zero and carefully explained the problem. The response I got back most recently was unbelievable. They said that, even though the rep may have said I would not be charged, I cancelled on the 15th of the month and customers are billed on the 13th of the month so I owed for an extra month. I never even used the service and I clearly only ever had one invoice showing a balance of zero. I am still going back and forth with them on this. AVOID VONAGE! THEY ARE AN AWFUL VOIP COMPANY! ### 3. Easy Setup with Minor Configuration Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Jay C. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Vonage Business Communications?** What I like best about Vonage Business Communications is its reliability and flexibility for daily business use. In my role as a Business Development Manager in a US staffing environment, I rely heavily on consistent outbound and inbound calling, and Vonage has provided stable call quality with minimal disruptions. The platform is very user-friendly, especially the desktop and mobile apps, which allow me to stay connected even when I’m not at my desk. Features like call forwarding, voicemail-to-email, and easy call management have helped improve my productivity and ensure I never miss important client or candidate calls. Another major advantage is the ability to manage communication across different time zones, which is critical for working with US clients from India. Overall, it has streamlined our communication process and made remote work much more efficient. **What do you dislike about Vonage Business Communications?** One of the main drawbacks of Vonage Business Communications is that call quality can occasionally fluctuate, especially during peak hours or with weaker internet connections. While it works well most of the time, even small disruptions can impact productivity in a role that depends heavily on consistent client communication. Another area for improvement is the user interface, which can feel slightly outdated and less intuitive compared to some newer communication platforms. Certain settings and features take extra time to locate, especially for new users. Additionally, the mobile app, while useful, can sometimes lag or have minor performance issues, particularly when handling multiple calls or switching between features. Overall, while the platform is reliable for daily operations, there is definitely room for improvement in terms of performance consistency and user experience. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage Business Communications solves the challenge of managing reliable and scalable business communication, especially for teams working across different locations and time zones. In my role in a US staffing environment, consistent communication with clients and candidates is critical, and Vonage provides a centralized platform to handle both inbound and outbound calls efficiently. It eliminates the need for traditional phone systems by offering a cloud-based solution, which allows our team to work remotely without any disruption. Features like call forwarding, mobile access, and voicemail-to-email ensure that we never miss important conversations, even outside regular working hours. This has significantly improved my productivity and response time, helping me stay connected with US clients seamlessly from India. Overall, it has streamlined our communication process, reduced dependency on physical infrastructure, and made our operations more flexible and efficient. ### 4. Great for Calling Offshore Candidates and Managing Employee Contacts **Rating:** 4.5/5.0 stars **Reviewed by:** Yasir K. | Talent Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Vonage Business Communications?** Calling off shore candidates and some of its features like parking a call and merging lines. Also it maintains a distinguished contacts book for employees as well. **What do you dislike about Vonage Business Communications?** Text messages does not provide read notifications. There is no way to know if the message has been read by the receiver or not. **What problems is Vonage Business Communications solving and how is that benefiting you?** It solves the problem of calling and texting candidates and it benefits as we can do both the tasks using a single application as compared to some apps who only provide either calling or texting features ### 5. Wonderful Voice Quality and an Easy-to-Use UI with Reliable Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Shiv S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Vonage Business Communications?** The voice quality and the UI is wonderful, easy to use and reports are reliable **What do you dislike about Vonage Business Communications?** More customisation is needed, bring more tools to enhance the UI **What problems is Vonage Business Communications solving and how is that benefiting you?** I work in a cold-calling role, which requires making hundreds of calls every day. Vonage helps me handle that workload and provides instant support and solutions when I need them. ### 6. User-Friendly with Great Integrations, But Needs Better Call Transfer and In-App Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj K. | Talent Advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Vonage Business Communications?** The platform is easy to use and offers helpful integration with the ATS. I appreciate receiving timely updates, whether through missed calls or email messages. The call quality is high, and text messages are delivered instantly. **What do you dislike about Vonage Business Communications?** Transferring calls between the desktop and mobile versions often doesn't work as smoothly as it should. It would be much more convenient if the app or software displayed the number of calls made directly within the app, instead of requiring users to visit the website for reports. Additionally, having access to call recordings within the app or software itself would be extremely helpful. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage Business Communications addresses the challenge of fragmented communication tools by combining voice, video, messaging, and conferencing within a single unified platform. This removes the hassle of managing several separate systems and enables smooth collaboration among teams, regardless of whether they are in the office or working remotely. Personally, I’ve found that this leads to easier coordination with vendors, contractors, and staff, as well as improved accessibility from any location and more streamlined communication overall. The integration with ATS and other business tools further helps keep conversations organized and ensures that important information is always within reach, which ultimately boosts productivity and responsiveness. ### 7. the Vonage is the better en comunications **Rating:** 5.0/5.0 stars **Reviewed by:** Yillian G. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Vonage Business Communications?** is very flexibility and all in one comunication features **What do you dislike about Vonage Business Communications?** The price can become expensive, occasional call quality or reliability problems **What problems is Vonage Business Communications solving and how is that benefiting you?** managing multiple communication channels ### 8. Easy integration and and comprehensive services needed for most business **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed M. | SR. Frontend Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Vonage Business Communications?** As a full stack developer, I integrate video calls and otp service, it's easy to use and easy integration and implementation **What do you dislike about Vonage Business Communications?** As a startup owner I dislike the complicated accept the project. which lately I have e-learning project and I was need the video session and otp services but the support decline the project, I don't know why **What problems is Vonage Business Communications solving and how is that benefiting you?** I have e-learning project and need to setup video session and otp verification, and it was the best choice for me, because I know it easy to use and easy integration and the connections quality very good, which I used it in many projects as a developer in many companies, but unfortunately when I decide to use it in my own project after I integrate it they refuse it. ### 9. Makes Connecting with Overseas Clients Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Arpit S. | senior logistics coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Vonage Business Communications?** It helps me to connect with clients overseas **What do you dislike about Vonage Business Communications?** sometimes it got connection issues as it require High speed connection for calls **What problems is Vonage Business Communications solving and how is that benefiting you?** it is solving my problem for communication with multiple clients overseas ### 10. Reliable Calls to USA & Canada, Minor Signal Drops Occasionally **Rating:** 4.0/5.0 stars **Reviewed by:** Cristian R. | Ground Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Vonage Business Communications?** You can call to USA and Canada at anytime, even if you´re working remotley or having vacations with no issues at all. **What do you dislike about Vonage Business Communications?** What I don´t like is that sometimes the signal got loss even if you´re having a good connection but works most of the times pertfetly. **What problems is Vonage Business Communications solving and how is that benefiting you?** There´s no need to get a cellphone with a sim card or buy a expensive mobile datas from your local country, only create a corporative user and call. ### 11. Good Pricing and Integration, but Unreliable with Unhelpful Support **Rating:** 1.5/5.0 stars **Reviewed by:** Laurie R. | commercial lines customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Vonage Business Communications?** pricing was good. integration was good . **What do you dislike about Vonage Business Communications?** unreliable, support was not very helpful **What problems is Vonage Business Communications solving and how is that benefiting you?** I am not sure we no longer use them ### 12. Great cloud platform for Voice Calling, Messaging and Video calling **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek K. | US Pharma Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Vonage Business Communications?** I have been using Vonage at Pinnacle Technology to connect with candidates in United States as well as for internal group chats or call. As per my experience with other similar tools, i found Vonage is awesome to use as it is very easy to set up and use. second, the mobile app is genuinely awesome and you can use it anytime & anywhere. It has multiple features added which gives you all things in a single platform. **What do you dislike about Vonage Business Communications?** Texting issue sometimes as came back not delivered **What problems is Vonage Business Communications solving and how is that benefiting you?** It is helping us to stay connected with our US candidates as well as internal team members. ### 13. Effortless Setup for Calling and Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh K. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Vonage Business Communications?** Easy setup for calling and messaging and integration with other tool. **What do you dislike about Vonage Business Communications?** Not providing other features in base plan. **What problems is Vonage Business Communications solving and how is that benefiting you?** some carriers are not supported in vonage for sending SMS. ### 14. Is very friendly and it does the function, easy to install **Rating:** 4.0/5.0 stars **Reviewed by:** Erika P. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Vonage Business Communications?** The web, desktop, and mobile applications are user-friendly, the portal is straightforward and the high-grade voice quality (HD Voice), calls are clear and consistent **What do you dislike about Vonage Business Communications?** SMS functionality being unreliable, delayed, or outright shut down for extended periods due to technical or regulatory issues also it is difficult or impossible to export contacts or certain data from the system **What problems is Vonage Business Communications solving and how is that benefiting you?** We can add or remove users and features in minutes through the online admin portal, allowing the phone system to grow instantly with the company. Also, integrates with popular CRMs (like Salesforce) and productivity tools. ### 15. Intuitive, Clean Interface for Seamless Calling and Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Vonage Business Communications?** User-Friendly App: Intuitive, clean, interface on both desktop and mobile for seamless, calling and messaging. **What do you dislike about Vonage Business Communications?** Customer Support: Users frequently report slow, unhelpful and sometimes apathetic support with difficulties in resolving issues. **What problems is Vonage Business Communications solving and how is that benefiting you?** It eliminates the need for expensive, traditional on-premise hardware, providing a scalable, subscription-based model that allows businesses to adjust and save on operational costs. ### 16. One of the most useful dialer **Rating:** 4.0/5.0 stars **Reviewed by:** Sheikh A. | Talent Advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Vonage Business Communications?** Vonage offers one best features among others that we can keep a check on our daily number of calls and segregates them in proper categories and also tells about your talk time. **What do you dislike about Vonage Business Communications?** Least helpful feature in Vonage is that when a incoming call appears it does not allows us to copy the number. Sometimes there are no name on numbers and it will make things easy if we can copy those numbers and search them in our database to find who is calling. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage is really helping us to track our daily calling performance efficiently and keep a self performance track from "Reports". ### 17. Review for vonage **Rating:** 5.0/5.0 stars **Reviewed by:** shubham s. | Technical Recruiting Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Vonage Business Communications?** Vonage is very useful Voip Application, it has clear voice quality, text messages facility is also very good, it has video calling function also. this is the application i am using frequently. if we face any technical issue, there customer support helps us. **What do you dislike about Vonage Business Communications?** There is bit Network issue in this application, some time call is hanging up in mid of conversation with the candidates, **What problems is Vonage Business Communications solving and how is that benefiting you?** very useful application in calling texting and video calls. easy to connect. quality of support is very good, ### 18. Vonage Communications - Simple and reliable phones and phone system management **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren C. | IT Systems Admin and Helpdesk, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Vonage Business Communications?** EASY to use, admin interface includes all items logs naturally, easy to swap phones and configure user accounts. The texting just worked, and was simple. **What do you dislike about Vonage Business Communications?** the customer support was lackluster and it was a separate product- causing it to ultimately be too expensive for us to use and go for a more integrated solution. The texting doesnt include campaign messaging, so this was a feature we wanted to have as well. **What problems is Vonage Business Communications solving and how is that benefiting you?** phone call, texting solution. It was also used for internal pings and communications, but not we use teams. Every company needs a good calling/ texting platform. ### 19. Wonderful Tool for Calling and Texting Globally **Rating:** 5.0/5.0 stars **Reviewed by:** Akanksha M. | Senior Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Vonage Business Communications?** Sending text including adding snapshot/pictures also it is very easy to use with great customer support including multiple features. **What do you dislike about Vonage Business Communications?** I would like to say the texting issue as sometimes i am unable to send text on some US numbers. **What problems is Vonage Business Communications solving and how is that benefiting you?** It is very easy to use tool and helping us to connect our applicantes easily via texting and calling. ### 20. Excellent Calling Features That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhi C. | It recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Vonage Business Communications?** Calling features is good .but the texting features is no available. **What do you dislike about Vonage Business Communications?** Vonage in not providing the texting features . **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage was providing calling features .it was good but texting they not provided. ### 21. Awesome VOIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj S. | Lead Recruitment, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Vonage Business Communications?** Ease to use and best voip service communicate globally, As I am in IT recruitment It helps me a lot to communicate to candidates and Clients. I use daily due my current work profile as I need to contact to my connections through texting, video meetings also with good customer service support. **What do you dislike about Vonage Business Communications?** Sometimes faces latency issue, could not edit the text in case of any error . **What problems is Vonage Business Communications solving and how is that benefiting you?** It helps me a lot, I can easily contact to my clients and candidates. As per my daily work it reduces the timing to communicate with my clients. Vonage has very good features I can easily do meetings, Interviews at one place which saves lot of time. ### 22. Good VOIP product **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya B. | Talent Advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Vonage Business Communications?** Very User-friendly product with a good number of features. Easy to integrate and implement with the system. Good customer support and frequently used for daily use. **What do you dislike about Vonage Business Communications?** While we are on the call, the number will not get copied, and sometimes it becomes a challenge **What problems is Vonage Business Communications solving and how is that benefiting you?** Constant updates to imporve is highly benefitted. ### 23. Vonage is Okay **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Vonage Business Communications?** Vonage has a great and easy-to-use platform, plus the reports are very simple and self-explanatory **What do you dislike about Vonage Business Communications?** The least I found from Vonage was that sometimes their integration would fail and not record the phone calls in EzLynx, which made it hard to audit my team's performance **What problems is Vonage Business Communications solving and how is that benefiting you?** My phone calls, inbound and outbound calls were my main activity at work and so vonage would let me dial out at any time to any of my clients. ### 24. The Support Made The Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Vonage Business Communications?** One of the challenges of being an administrator for a small company is that any change you make can have a significant impact, either positive or negative, with long-lasting repercussions. My company had been using the same call-center model and technology for the past ten years and was in desperate need of modernization. When we reached out to Vonage, we were extremely impressed with the communication and dedication of their sales staff, which ultimately led us to choose Vonage. The support didn't stop there. We were assigned a Project Manager, Roosevelt, who stayed with us from the moment the agreement was signed all the way through to our launch. One of the most impressive moments was when Roosevelt had us configure our future production environment in a training class style, making it incredibly easy to understand the platform. Roosevelt was present throughout the entire "Go-Live" day, and his dedication ensured that we had a near-flawless launch experience. All in all, after a year of sales, technical design, discussions, and project management, the launch of a call center supporting over 90,000 customers was completed in just a couple of hours with no downtime or impact on our partners or their subscribers. You couldn't ask for a smoother transition from an on-premise call center to Vonage's cloud call center. I wish all my projects were this smooth and had vendors that were this easy to communicate and work with. **What do you dislike about Vonage Business Communications?** I have nothing negative to say about sales or support staff. There are some some bugs in the software that require some workarounds but i'm confidient that support will get them fixed. The chat system seems like it is in its infancy, missing some features that are found in other solutions but i'm cofident that has the product develops that these features will be added. **What problems is Vonage Business Communications solving and how is that benefiting you?** We are a small company, with very few employees. This product allows us to deliver a enterprise-grade solution without the cost of managing hardware, software or needing extra personnel to administer the solution. ### 25. Vonage business for seamless connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Nirav D. | Operations Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Vonage Business Communications?** Vonage is er yeasy to use and very simple to implement. Even the customer support is fantastic **What do you dislike about Vonage Business Communications?** AI Driven features and Expensive compare to other service provider **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage system helped us in seamless communication with our customers and also gave good plans for international calling option ### 26. Vonage Business Communications: Reliable and feature rich VoIP solution to your business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay S. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Vonage Business Communications?** Vonage Business Communications is very easy to use and offers reliability, scalability, CRM intergrations, mobile & desktop apps, robust features (Video, messaging, AI analytics), reliable call quality, and 24/7 customer support, making it a great VoIP choice of business. I use it frequently to connect with my prospects daily. **What do you dislike about Vonage Business Communications?** I have never faced any technical issues yet, only text on some customers number sometimes does not get delivered. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage Business is helping me connect seamlessly with candidates through its reliable VoIP calling, messaging and video conferencing features. ### 27. Vonage used as a communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pranav I. | US Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2025 **What do you like best about Vonage Business Communications?** The ease of use and the option to send messages and quality of calls. The options to pull reports was also very helpful. **What do you dislike about Vonage Business Communications?** The tool is very helpful, however it is very simple, the UI is also very simple compared to other tools. **What problems is Vonage Business Communications solving and how is that benefiting you?** communicating overseas and messaging and pulling call reports. ### 28. Frequent Vonage User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Vonage Business Communications?** I love that vonage does all of the things that you need it to do - in the sense of calling, hold, mute/hold and answer, transferring blind or even to voicemail, text messages and more. It seems to be able to do everything I can think would be needed from the phone system. **What do you dislike about Vonage Business Communications?** I dislike that sometimes the phone has a weird connection and will either delay in alerting me of a call coming through OR the call will not come through at all, I look down and have a missed call. I've had to reach out to support about this several times, thankfully they've been super helpful/ **What problems is Vonage Business Communications solving and how is that benefiting you?** Ability to commiunicate with our customers across various methods as well as easily transferring the call by searching for either the parties extension or first and last name. ### 29. Vonage Business Features, Pricing, and Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Gayasuddin K. | Information Technology System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Vonage Business Communications?** Esy to empliment, Best Customment support, Recenly Vonage has added the user group that is helping me generate the teamwise report. Vonage also provide the integartion with the ATS that is ease of use. Vonage provide your phone number chage fasility. I also like the vonage user interface. Voice quwality is the good. Vonage also provide teams meetings. Voange is frequent to use. **What do you dislike about Vonage Business Communications?** What i personally feel, Some time the got call got discnnected automatically. Recently I'm facing the tect message issue. **What problems is Vonage Business Communications solving and how is that benefiting you?** Call Management, Vonage solving the user call reporting problem, It also integrate with MS teams app to make call, Vonage provide auto recipient that reduce the recipient effort. The Vonage desktop and Mobile app makes eassy to handle call while you are on remote. ### 30. Easy to use and allows me to call and text from anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Vonage Business Communications?** I can easily call or text from anywhere from my business phone number without having to worry about being in my office to receive and make calls. **What do you dislike about Vonage Business Communications?** It would be nice if it automatically opened when starting my computer. **What problems is Vonage Business Communications solving and how is that benefiting you?** It is solving the previous inability to receive and make calls from my business number when not directly in my office. ### 31. Review for Vonage **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan Singh S. | Sr Technical recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Vonage Business Communications?** Vonage is a best platform for Calling, texting and Voice message Easy to connect and easy to schedule meetings. I am using it daily for calling candidates. **What do you dislike about Vonage Business Communications?** Sometimes call got disconnected and late connected. **What problems is Vonage Business Communications solving and how is that benefiting you?** It is solving my daily communication with my client and candidate, there is also an option for voice mail and texting where if anyone not available so we can connect through text option very helpful for me. ### 32. It could be better, but it works for now! **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole S. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Vonage Business Communications?** Simple interface to use and clean and sleek layout **What do you dislike about Vonage Business Communications?** the time it takes to download bulk files and the storage capacity sucks **What problems is Vonage Business Communications solving and how is that benefiting you?** Its keeping track of all of our company's recordings in a neat and organized way ### 33. vonage is good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Vonage Business Communications?** reports were great and meetings were good too **What do you dislike about Vonage Business Communications?** texts were not optimal but not too bad either **What problems is Vonage Business Communications solving and how is that benefiting you?** It is not crashing as often and this is great because it does not interfere in my work ### 34. Easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat Singh R. | Sr. Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Vonage Business Communications?** It is easy to understand and implement the process. it having a good customer support and I am frequently using it right now. I like the features that Vonage have. It is also easy to manage the integration process. **What do you dislike about Vonage Business Communications?** I am using it science 2 months and I did not find any dislike yet. **What problems is Vonage Business Communications solving and how is that benefiting you?** I did not get any problem to usinng it but it having lots of benefits. ### 35. Review for Vonage **Rating:** 5.0/5.0 stars **Reviewed by:** shubh s. | Assistant Manager Recruitment, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Vonage Business Communications?** Vonage is a very good platform to use, it is very easy to handle, it is also providing text facility, which is very useful, call sound quality is very impressive, **What do you dislike about Vonage Business Communications?** connectivity issue, sometimes call automatically hung up, **What problems is Vonage Business Communications solving and how is that benefiting you?** its very helpful, easy to use, text facility is awesome. ### 36. Best User Interface for communication purpose in US Staffing Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Karan S. | HR Specialist , Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Vonage Business Communications?** This voice quality of calls and instant web conference option makes it far better than its competitors, moreover there is an option through which you can connect wiith the people within the company via text, calls or even web call as well. Highly recommended for a new start up and even for those who were using other products for VOIP. **What do you dislike about Vonage Business Communications?** Till now I didn't find any negative about Vonage. I am a happy customer of Vonage. **What problems is Vonage Business Communications solving and how is that benefiting you?** Firstly it provides direct web conference option which will help in create a web conference link immdiately without using any 3rd party app. Text , Voice all and conference option always works perfectly. Even if we get into technical issue, their helpdesk team resolves the issue within TAT. It's a perfect package for Sales, RPO and BPO companies. ### 37. Its a nice and reliable source of communication **Rating:** 5.0/5.0 stars **Reviewed by:** Rishabh T. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Vonage Business Communications?** Its reports, features, HD calling, Application and web app, everything is nice, have a great and optimised versions for desktop, mobile and laptop. Feature of texting is good. Tracking of call records in various terms is really good. reports are really good Texting features are also good. Vonage can be integrated with Your ATS system, which is a really good part and click to call makes it easier for members to call the people directly from the portal, which is really very easy. Implemention or deployement of devices are also amazing. I am using it very frequently may be 30-40 times a day. customer service is also good. **What do you dislike about Vonage Business Communications?** Recently we are having issues with their texting system becuase of some compliance parts but their team is actively working on this come over it. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage is helping us to reach out the candidates who look for the job, its easier to get the reports and voice is really very clear on Vonage. no drop of calls, text are delivered at lightning fast speed. ### 38. Vonage Communications App review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Vonage Business Communications?** Vonage is one of the best communication aaplication and second number provider. there are many features like Calling, Massaging and Call recording also. and it's easy to use. **What do you dislike about Vonage Business Communications?** Some time we have faced call droping problem. also we have exeperiance problem in sending massage to candidates. **What problems is Vonage Business Communications solving and how is that benefiting you?** We have tried many VoIP call provider like RC and Flock but Vonage is better than them. However we have faced problem in calling and sending sms. but it has improved our business. ### 39. VONAGE - “Best VOIP Service Provider” **Rating:** 5.0/5.0 stars **Reviewed by:** Pragya k. | US IT Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Vonage Business Communications?** • I like using Vonage as I enjoy high quality voice and video calls. • Speed of text is very high. • I get unlimited international calls to over 60 countries at best minimum rate. • Easy to assign contacts and extension to users. • User- interface is very easy to understand, even a beginner can use it without any guidance. • There is no limit of calls and messages. • I get unlimited calls and messages that too international. • It is very reliable in terms of business purpose. • Security is very high and provides privacy as well. • It is also good for large business purpose as it provides high volume call . • We can easily configure calls and messages as it’s very easy to use **What do you dislike about Vonage Business Communications?** • I have found their customer support very slow in terms of responsiveness and takes long time to solve the issue. • The service is little expensive for small business and startups. • Upper management is little bit slow , they surely solves the problem but takes a little bit time . • Importing contacts needs multiple steps. • When we add new features , it takes extra cost. **What problems is Vonage Business Communications solving and how is that benefiting you?** • As I am using Vonage for my work so it is helping me a lot in doing international voice and video calls which is unlimited and I do not have to worry about the limitations of the number of calls. • So overall Vonage is working for me as “A Wonder”. ### 40. Billing/dme **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Vonage Business Communications?** User friendly, easy to navigate, better on the phone than the computer app. **What do you dislike about Vonage Business Communications?** You need to adjust the call settings weekly to make calls using the website. Additionally, some calls may be inaudible or may cut out. **What problems is Vonage Business Communications solving and how is that benefiting you?** I am not entirely sure what they have fixed, but our main issue is that the lines keep indicating we are on a call when we are not. ### 41. Vonage “Easy to Connect App” **Rating:** 5.0/5.0 stars **Reviewed by:** Pragya k. | US IT Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Vonage Business Communications?** • Vonage is best software in cloud phone system. • Vonage GUI is best among the software’s. By using Vonage, we can connect easily to any person. • Vonage provide us high quality calling and Text facilities that too international and unlimited. • One software that helps to grow our business over calls that is Vonage only. **What do you dislike about Vonage Business Communications?** • According to me I didn’t find any disadvantage in Vonage. • But yes, they must work in the upper management a little bit as they are quite slow providing the solution that’s all. **What problems is Vonage Business Communications solving and how is that benefiting you?** • I can easily connect with people with this software. • This is the only app where I get multiple features as I can make high quality voice and video calls, high speed messages and other advanced features in Vonage only which eases my work and business. ### 42. Vonage Innovate connection **Rating:** 5.0/5.0 stars **Reviewed by:** rahul s. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Vonage Business Communications?** It is very easy to handle and the interface is so pretty and so attractive and its features is very useful and helpful to use it easy way its really very comforting in all device like mobile, laptop as well as Desktop and its features for texting really amazing. Easily we can communicate with clients without any lacking and it is very easy to install in all devices. **What do you dislike about Vonage Business Communications?** There is nothing to dislike, I seen in this application. **What problems is Vonage Business Communications solving and how is that benefiting you?** Main feature I like here its cost is low and either you are on travelling ,home ,any where in world and have net connection you can connect with anyone end to end in the world that is the best part I like of Vonage ### 43. Vonage is all we needed! **Rating:** 4.5/5.0 stars **Reviewed by:** Vignesh r. | Application Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Vonage Business Communications?** All the communication needs at one place, very user-friendly application and best-in-class user interface to navigate between pages with ease. Customer support was top class and the initial trainings were so beneficial for our employess to adapt Vonage. **What do you dislike about Vonage Business Communications?** Integrating third party application to Vonage was little bit challenging and it was not an one step process to integrate, it needed a dedicated technical expertise from Vonage to do it for us, which was a pain-point in using Vonage **What problems is Vonage Business Communications solving and how is that benefiting you?** It made all our business communications easier than it was ever before. Before Vonage, we use have to have seperate channels for different modes of communication but Vonage integrated everything under a single dashboard. ### 44. Vonage Review. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Vonage Business Communications?** Best thing of the app we can use it in our mobile when we are at home. Best business app i have ever used for calling & texting **What do you dislike about Vonage Business Communications?** Nothing as per now, i have been usingbit for almost 3 years, I couldnt find anything that i could dislike this software **What problems is Vonage Business Communications solving and how is that benefiting you?** I have been using Vonage business for the last 8 years and it has been a great communication between professionals. its been a very precious activity the sms are with one touch candidate receive it within a second, Of course, profit is what every company looks for, it creates business profit which ultimately creates a smooth flow in the business ### 45. the best voip ever **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel O. | Freight broker, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Vonage Business Communications?** easy to use, compatible with androind and ios. **What do you dislike about Vonage Business Communications?** sometimes it gets o hard to get msn acctivated **What problems is Vonage Business Communications solving and how is that benefiting you?** I use it everyday, makes my life easier to contact with customers and carriers ### 46. Vonage for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Vonage Business Communications?** Vonage is at par the best and the most simple VOIP calling software to use. May it be on a cellphone or through a computer desktop. The voicemails are convenient and the SMS texts are separately ordered for in-house employees and outside contacts. The feature for Report generation in Vonage helps analyze the weekly inbound and outbound calls to determine accurate productivity for self and team members. **What do you dislike about Vonage Business Communications?** Vonage has nothing to offer in terms of dislikes. It is just perfect for everyday business use. **What problems is Vonage Business Communications solving and how is that benefiting you?** Reports help me generate productivity in real-time and the SMS feature allows me to stay in touch in case I am OOO and need to be in touch with any of my contacts. The voicemails keep me posted on any important calls I miss when away from the desk. ### 47. Application easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan T. | Information Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Vonage Business Communications?** Taking calls using the Vonage application over Voip is easy to use and has user friendly interface. People who are not tech friendly can easily download the software and use it. When deploying this software for an enterprise, the ease of use cuts down on support calls and downtime. **What do you dislike about Vonage Business Communications?** Support wait times are the biggest hurdle for Vonage. Staff is typically friendly but it would be helpful to speak with a represenative during those difficult troubleshooting processes. **What problems is Vonage Business Communications solving and how is that benefiting you?** I like the ability to use Vonage Voip because it streamlines my leads to a secondary number without disrupting my personal life. ### 48. Exceptional platform for communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Vonage Business Communications?** UI is up to date Integrating is easier compared to others Offers decent scalability Implementation was quick and mere process of few minutes **What do you dislike about Vonage Business Communications?** Mobile App lags sometimes rest no issues. Cost can be lower **What problems is Vonage Business Communications solving and how is that benefiting you?** We are using it for communication purposes with our clients and internal communications within the company ### 49. Review For Vonage Business Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Avi S. | Businss Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Vonage Business Communications?** This software provides information regarding fully customized calls, chats, video, and audio. This is a very effective communication tool throughout any organization. There is very professional communication channels for the organization. **What do you dislike about Vonage Business Communications?** In Vonage Business Communication, there are lots of times a call is dropped due to a technical glitch. Sometimes when more than 2 employees talk with each other then there is an echo of the audio in the call **What problems is Vonage Business Communications solving and how is that benefiting you?** It solves some issues with the call over the internet. For develop the features and integrate with other software it is easily to integrate ### 50. Vonage **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Vonage Business Communications?** Vonage Buiness Communications is great for business because its a business number and I do not have to give out my personal. The features can tranfer you to other people very smoothly, can save notes for when your talking to someone. **What do you dislike about Vonage Business Communications?** I dislike that if you are in an area with bad service the call will drop or you can not hera the other person on the line. **What problems is Vonage Business Communications solving and how is that benefiting you?** Vonage is helping with the calling aspect, so no calls will drop ## Vonage Business Communications Discussions - [the](https://www.g2.com/discussions/35935-the) - 1 comment, 1 upvote - [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) - 2 comments, 1 upvote - [i would like to use as personal at home contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) - 1 comment, 1 upvote - [How do I clear the call history so I can start each day with a clean list?](https://www.g2.com/discussions/31969-how-do-i-clear-the-call-history-so-i-can-start-each-day-with-a-clean-list) - 1 comment, 1 upvote - [unable to login or change password](https://www.g2.com/discussions/15133-unable-to-login-or-change-password) - 1 comment, 1 upvote - [View Vonage Business Communications pricing details and edition comparison](https://www.g2.com/products/vonage-business-communications/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+06%3A10%3A50+-0500&secure%5Bsession_id%5D=562b2e94-b12c-48df-afb7-f4093fb6ca48&secure%5Btoken%5D=b3dcabb66c8f4a7befafbcf7c00c7a714e70947d6d6e106fb663921c8a15da80&format=llm_user) ## Vonage Business Communications Integrations - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Sense](https://www.g2.com/products/sense-sense/reviews) ## Vonage Business Communications Features **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top Vonage Business Communications Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,534 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,344 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (430 reviews)