1. [Home](https://www.g2.com/) 2. ... 3. [VoIP Providers](https://www.g2.com/categories/voip-providers) 4. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) 5. [Vonage Business Communications Claims vs Evidence](https://www.g2.com/products/vonage-business-communications/claims-vs-evidence) # Vonage Business Communications Claims vs Evidence ## Claim: “Vonage Communication APIs (formerly TokBox and Nexmo) make it easy to embed high-quality interactive video, voice, messaging, and screen sharing into web and mobile apps.” ##### Supported by reviews. Relevant reviewers describe strong API capabilities, easy integration, and support for video, voice, and messaging with clear voice quality. The reviews support these portions of the claim, although they do not specifically address embedding screen sharing in web and mobile apps. - “As someone with a digital marketing background, I value solutions that help companies improve customer engagement, streamline communication, and scale efficiently.” [Read Full Review](https://www.g2.com/survey_responses/12775716) - “As a full stack developer, I integrate video calls and otp service, it's easy to use and easy integration and implementation” [Read Full Review](https://www.g2.com/survey_responses/11702561) - “Vonage is very useful Voip Application, it has clear voice quality, text messages facility is also very good, it has video calling function also.” [Read Full Review](https://www.g2.com/survey_responses/10908462) Last updated Sep 30, 2026 Source: [https://www.vonage.com/solutions/education/](https://www.vonage.com/solutions/education/) ## Claim: “Bring the quality calling of Vonage Business Communications (VBC) into Microsoft Teams to benefit from enhanced reliability and enterprise-grade quality of service.” ##### Mixed support from reviews. Reviewers are split on calling quality, with some reporting high, reliable voice quality while others describe fluctuations and dropped or delayed calls. The reviews do not directly verify bringing calling into Microsoft Teams or the claimed enterprise-grade quality of service. - “The voice quality and the UI is wonderful, easy to use and reports are reliable” [Read Full Review](https://www.g2.com/survey_responses/12924853) - “The call quality is high, and text messages are delivered instantly.” [Read Full Review](https://www.g2.com/survey_responses/11908313) - “call quality can occasionally fluctuate, especially during peak hours or with weaker internet connections.” [Read Full Review](https://www.g2.com/survey_responses/12596875) - “Sometimes call got disconnected and late connected.” [Read Full Review](https://www.g2.com/survey_responses/10880820) Last updated Sep 30, 2026 Source: [https://www.vonage.com/solutions/vonage-for-microsoft-teams/](https://www.vonage.com/solutions/vonage-for-microsoft-teams/) ## Claim: “VBC for Microsoft Teams offers a robust enterprise-grade PBX phone system with 30+ premium features.” ##### Supported by reviews. Relevant reviewers describe broad, robust phone-system functionality, including calling controls, messaging, meetings, integrations, scalability, and analytics. However, the reviews support the feature breadth directionally and do not independently establish the specific 30+ feature count or the exact enterprise-grade characterization. - “I love that vonage does all of the things that you need it to do - in the sense of calling, hold, mute/hold and answer, transferring blind or even to voicemail, text messages and more. It seems to be able to do everything I can think would be needed from the phone system.” [Read Full Review](https://www.g2.com/survey_responses/10725529) - “Vonage provide your phone number chage fasility. I also like the vonage user interface. Voice quwality is the good. Vonage also provide teams meetings.” [Read Full Review](https://www.g2.com/survey_responses/10772825) Last updated Sep 30, 2026 Source: [https://www.vonage.com/solutions/vonage-for-microsoft-teams/](https://www.vonage.com/solutions/vonage-for-microsoft-teams/) ## Claim: “Enhance your Salesforce Voice investment by expanding beyond voice to deliver a full AI-powered omnichannel Contact Center as a Service (CCaaS) experience from a single vendor.” ##### Mixed support from reviews. Some reviewers describe voice, messaging, video, contact-center capabilities, CRM integrations, and AI analytics in one platform, while others report missing chat features and separate products that required a more integrated solution. The reviews therefore provide both supporting and contradicting evidence for a complete AI-powered omnichannel experience from a single vendor. - “What I like most about Vonage Business Communications is how it combines voice, messaging, video meetings, and contact center solutions into one flexible cloud platform.” [Read Full Review](https://www.g2.com/survey_responses/12775716) - “Vonage Business Communications is very easy to use and offers reliability, scalability, CRM intergrations, mobile \u0026 desktop apps, robust features (Video, messaging, AI analytics), reliable call quality, and 24/7 customer support” [Read Full Review](https://www.g2.com/survey_responses/10843964) - “The chat system seems like it is in its infancy, missing some features that are found in other solutions” [Read Full Review](https://www.g2.com/survey_responses/10716845) - “the customer support was lackluster and it was a separate product- causing it to ultimately be too expensive for us to use and go for a more integrated solution.” [Read Full Review](https://www.g2.com/survey_responses/11583658) Last updated Sep 30, 2026 Source: [https://www.vonage.com/contact-centers/vonage-premier-for-salesforce-voice/](https://www.vonage.com/contact-centers/vonage-premier-for-salesforce-voice/)