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# Nextiva vs Vonage Business Communications Comparison - What are their main differences?

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NextivaVonage Business Communications[+ Add Product](#)

Reviews

**Nextiva** [

4.5/5(3,654)

](https://www.g2.com/products/nextiva/reviews#reviews)

**Vonage Business Communications** [

4.3/5(504)

](https://www.g2.com/products/vonage-business-communications/reviews#reviews)

Pricing

**Nextiva**
Free Trial

**Starting at $15.00** 1 User Per Month · Core

**Vonage Business Communications**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Nextiva**
1 monthFaster

Based on 677 responses

**Vonage Business Communications**
2 months

Based on 119 responses

Return on Investment

**Nextiva**
15 months2 months sooner

Based on 551 responses

**Vonage Business Communications**
17 months

Based on 107 responses

Perceived Cost

**Nextiva**
$$$$$

**Vonage Business Communications**
$$$$$

Average Discount

**Nextiva**
11%3% more

**Vonage Business Communications**
8%

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

 ![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Nextiva**
[
Customer Support (127)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[
Ease of Use (117)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[
Complexity (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)[
Difficult Configuration (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)

**Vonage Business Communications**
[
Ease of Use (20)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1662920&qs=pros-and-cons#reviews)[
Reliability (10)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1663451&qs=pros-and-cons#reviews)[
Texting Limitations (8)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1663740&qs=pros-and-cons#reviews)[
Call Drops (4)
](https://www.g2.com/products/vonage-business-communications/reviews?filters%5Bsentiment_snippet%5D=1663303&qs=pros-and-cons#reviews)

Integrations

**Nextiva**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image")

CALLREVU

](https://www.g2.com/products/callrevu/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image")

DV Pinnacle

](https://www.g2.com/products/dv-pinnacle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[
View all
](https://www.g2.com/products/nextiva/integrations)

**Vonage Business Communications**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4856f58262ef5c666e8e1232dffd7bf8/jobdiva.jpg "Product Avatar Image")

JobDiva

](https://www.g2.com/products/jobdiva/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")

Salesforce Sales Cloud

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[
View all
](https://www.g2.com/products/vonage-business-communications/integrations)

Screenshots

**Nextiva**
 ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png)

**Vonage Business Communications**
 ![Vonage Business Communications screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/132136/VBC-product-image-1-desktop.png)

Ratings

Meets Requirements

**Nextiva**

9.0

9.02,901

**Vonage Business Communications**

9.0

9.0405

Ease of Use

**Nextiva**

8.7

8.72,952

**Vonage Business Communications**

9.0

9.0410

Ease of Setup

**Nextiva**

8.4

8.42,240

**Vonage Business Communications**

8.7

8.7231

Ease of Admin

**Nextiva**

8.6

8.62,026

**Vonage Business Communications**

8.8

8.8188

Quality of Support

**Nextiva**

9.0

9.02,886

**Vonage Business Communications**

8.7

8.7393

Has the product been a good partner in doing business?

**Nextiva**

8.9

8.92,007

**Vonage Business Communications**

8.9

8.9188

Product Direction (% positive)

**Nextiva**

8.3

8.32,763

**Vonage Business Communications**

8.4

8.4400

Features

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

9.1

48

8.7

12

Basic Communication - Cloud PBX

Call Management

9.5(won by 0.2)

35

9.3

10

Communication Management

9.1(won by 0.3)

30

8.8

10

Scalability

9.4(won by 1.1)

29

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

10

Integrations

8.5(won by 0.7)

24

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

9

Mobile Accessibility

8.8

33

9.0(won by 0.2)

10

Accessibility

9.1

29

9.3(won by 0.2)

10

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

9.1(won by 0.4)

26

8.7

9

Analytics and Reporting

9.3(won by 1.0)

29

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

9

Support and Reliability

9.1(won by 0.4)

30

8.7

10

Automated attendant

9.1(won by 0.2)

27

8.9

9

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.3

1,854

8.6

338

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

8.7

72

8.8(won by 0.1)

13

Call Management

8.9(won by 0.4)

121

8.5

17

Network monitoring

8.4

63

9.0(won by 0.6)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Integrations

8.1

73

8.7(won by 0.6)

15

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Virtual PBX

7.9(tied score)

54

7.9(tied score)

13

SIP trunking services

7.7

53

7.8(won by 0.1)

13

Call List Management

8.0(won by default)

5

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.2

1730

|

Verified

9.3(won by 0.1)

309

|

Verified

Video Calls

7.9

895

|

Verified

8.3(won by 0.4)

155

|

Verified

Instant Messaging

8.3

1054

|

Verified

8.9(won by 0.6)

219

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Screen Sharing

7.7

826

8.5(won by 0.8)

139

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Conference Calls

8.6

1158

|

Verified

9.1(won by 0.5)

222

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Desk-to-Desk Calls

9.1

1344

|

Verified

9.3(won by 0.2)

257

|

Verified

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

7.7

43

8.0(won by 0.3)

9

Cross-system Integration

7.8

40

8.5(won by 0.7)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Adaptive Learning

7.6(won by 0.2)

40

7.4

9

Proactive Assistance

7.6(tied score)

40

7.6(tied score)

9

Access

Software Pairing

8.0

900

8.8(won by 0.8)

173

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Browser Extension

8.2

895

8.8(won by 0.6)

183

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Individual Download

8.5

1037

|

Verified

8.9(won by 0.4)

205

|

Verified

Advanced Features

Hold Music

8.3

1171

|

Verified

8.6(won by 0.3)

220

|

Verified

Automated Attendants

8.6

1246

|

Verified

8.9(won by 0.3)

235

VOiP Number

9.2

1493

9.3(won by 0.1)

263

|

Verified

Additional Functionality

Reporting & Statistics

7.3(won by default)

8

Not enough data

Voice Mail

9.2(won by default)

6

Not enough data

Mobile Access

9.5(won by default)

11

Not enough data

Call Routing

8.6(won by default)

7

Not enough data

Reporting/Analytics

7.0(won by default)

5

Not enough data

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.6

208

8.8

55

Agentic AI - UCaaS Platforms

Autonomous Task Execution

8.1(won by default)

7

Not enough data

Cross-system Integration

8.1(won by default)

7

Not enough data

Adaptive Learning

8.3(won by default)

8

Not enough data

Natural Language Interaction

8.6(won by default)

7

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

8.5

148

|

Verified

8.6(won by 0.1)

30

Native VoIP

9.1(won by 0.2)

159

|

Verified

8.9

32

|

Verified

CCaaS Option

8.8

147

|

Verified

9.0(won by 0.2)

23

|

Verified

Features

Voicemail to Email

9.2(tied score)

186

|

Verified

9.2(tied score)

38

|

Verified

File Sharing

8.3(won by 0.3)

141

|

Verified

8.0

29

|

Verified

Voice Conferencing

9.0(tied score)

156

|

Verified

9.0(tied score)

29

|

Verified

Video Conferencing

8.5

145

|

Verified

8.6(won by 0.1)

23

|

Verified

Voicemail to SMS

8.6(won by default)

154

Feature Not Available

Conference Transcripts

Feature Not Available

Feature Not Available

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.6

214

Not enough data

Channels

Voice

9.4(won by default)

198

Not enough data

Social

8.0(won by default)

175

Not enough data

Live Chat

7.8(won by default)

174

Not enough data

Mobile SMS

8.3(won by default)

179

Not enough data

Email

8.2(won by default)

167

Not enough data

Generative AI

AI Text-to-Speech

7.6(won by default)

85

Not enough data

Generative AI

Not enough data

Not enough data

Functions

Call Routing

8.7(won by default)

175

Not enough data

Session Queuing

8.7(won by default)

172

Not enough data

Concurrent Calling

8.8(won by default)

176

Not enough data

Speech Analytics

8.1(won by default)

170

Not enough data

Auto Dialer

8.2(won by default)

168

Not enough data

IVR

8.6(won by default)

176

Not enough data

Inbound Screen Pop

8.6(won by default)

169

Not enough data

Persistent Data

8.4(won by default)

164

Not enough data

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

8.8(won by default)

11

Not enough data

Cross-system Integration

9.2(won by default)

11

Not enough data

Natural Language Interaction

9.2(won by default)

11

Not enough data

Proactive Assistance

9.2(won by default)

11

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

8.3(won by default)

166

Not enough data

Administrator Access

9.1(won by default)

178

Not enough data

Reporting & Dashboards

8.9(won by default)

177

Not enough data

Session Recording

8.5(won by default)

165

Not enough data

Agent Scheduling and Assignment

8.4(won by default)

160

Not enough data

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.6

774

Not enough data

Platform

Omnichannel

8.1(won by default)

464

Not enough data

Mobile Access

8.7(won by default)

665

Not enough data

Queue Management

8.6(won by default)

584

Not enough data

Call Routing

8.9(won by default)

694

Not enough data

Call Back

8.8(won by default)

606

Not enough data

IVR

8.3(won by default)

501

Not enough data

Automatic Call Distribution

8.6(won by default)

603

Not enough data

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

7.7(won by default)

294

Not enough data

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

8.7(won by default)

608

Not enough data

Performance Evaluation

8.7(won by default)

564

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

8.8(won by default)

8

Not enough data

Cross-system Integration

8.8(won by default)

8

Not enough data

Natural Language Interaction

8.8(won by default)

8

Not enough data

Proactive Assistance

8.8(won by default)

8

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

8.6(won by default)

594

Not enough data

Reporting & Dashboards

8.7(won by default)

624

Not enough data

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)

Nextiva

Small-Business(50 or fewer emp.)

77.0%

Mid-Market(51-1000 emp.)

21.9%

Enterprise(\> 1000 emp.)

1.2%

[![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")](https://www.g2.com/products/vonage-business-communications/reviews)

Vonage Business Communications

Small-Business(50 or fewer emp.)

60.1%

Mid-Market(51-1000 emp.)

33.1%

Enterprise(\> 1000 emp.)

6.8%

Small-Business

(50 or fewer emp.)

77.0%

60.1%

Mid-Market

(51-1000 emp.)

21.9%

33.1%

Enterprise

(\> 1000 emp.)

1.2%

6.8%

Reviewers' Industry

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)
Nextiva

Hospital & Health Care

6.0%

Insurance

5.6%

Construction

5.2%

Financial Services

4.6%

Real Estate

3.9%

Other

74.8%

[![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")](https://www.g2.com/products/vonage-business-communications/reviews)
Vonage Business Communications

Staffing and Recruiting

11.6%

Information Technology and Services

7.6%

Insurance

7.0%

Financial Services

4.4%

Real Estate

4.2%

Other

65.1%

FAQs

## Nextiva vs Vonage Business Communications FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Vonage Business Communications vs Nextiva?

Nextiva stands out for its higher G2 rating, stronger support score, and greater review volume, while Vonage Business Communications is noted for its ease of use and setup.

| [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) | [Nextiva](https://www.g2.com/products/nextiva/reviews) |
| --- | --- |
| 4.3/5 (503 reviews) | 4.5/5 (3620 reviews) |
| Small-Business | Small-Business |
| 8.7 | 8.4 |
| 8.7 | 9.0 |
| Ease of Use (20 all-time mentions) | Customer Support (135 all-time mentions) |

### How do the pricing models of Vonage Business Communications and Nextiva compare?

Nextiva is rated higher for value, with reviewers expressing greater satisfaction with its pricing and feature set.

- **Vonage Business Communications:** Reviewers highlight good pricing and integration, but some mention the service can be expensive for small businesses and that adding features incurs extra costs.
- **Nextiva:** Reviewers appreciate the pricing feature and unified workspace, but a minority cite high costs and contract rigidity as drawbacks.
- **Switching reasons:** Recent reviewers switching from Vonage cite support and reliability as factors, while those leaving Nextiva mention contract terms and pricing.

### What are the best alternatives to Vonage Business Communications and Nextiva?

The top 3 alternatives to Vonage Business Communications and Nextiva are 3CX, RingEX, and Aircall.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) | 4.3/5 (503) | Small-Business | Reviewers note good pricing but mention extra costs for features | Ease of Use (20 all-time mentions) |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3620) | Small-Business | Reviewers appreciate pricing and unified workspace, but some cite high costs | Customer Support (135 all-time mentions) |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547) | Mid-Market | — | — |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1432) | Small-Business | — | — |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1643) | Small-Business | — | — |

### Which VoIP Providers features should I prioritize when comparing Vonage Business Communications and Nextiva?

Buyers should prioritize ease of use, quality of support, integrations, messaging features, and video calls when comparing Vonage Business Communications and Nextiva.

- **Ease of Use:** Vonage Business Communications (20 all-time mentions), Nextiva (46 all-time mentions)
- **Quality of Support:** Vonage Business Communications (9 all-time mentions), Nextiva (135 all-time mentions)
- **Integrations:** Vonage Business Communications (6 all-time mentions), Nextiva (recent reviews cite CRM integration and workflow tools)
- **Messaging Features:** Vonage Business Communications (8 all-time mentions), Nextiva (22 all-time mentions)
- **Video Calls:** Vonage Business Communications (recent reviews highlight video meetings), Nextiva (16 all-time mentions for video conferencing)

### What are the pros and cons of Vonage Business Communications vs Nextiva?

Vonage Business Communications is strongest in ease of use, while Nextiva leads in customer support.

- **Vonage Business Communications strengths:** Ease of use (20 all-time mentions), reliable calling features (9), user-friendly interface (7), easy integration (7), and helpful reporting.
- **Vonage Business Communications trade-offs:** Texting limitations (8), occasional support delays, and some advanced features requiring extra cost.
- **Nextiva strengths:** Customer support (135 all-time mentions), reliability (90), call quality (56), robust features (49), and user interface (46).
- **Nextiva trade-offs:** Texting limitations (12), higher cost for advanced features, and contract rigidity for some small businesses.

### Is Vonage Business Communications or Nextiva better for small businesses?

Nextiva is the better fit for small businesses, with a higher G2 rating and stronger small-business reviewer sentiment.

- **Vonage Business Communications:** Largest segment is Small-Business; reviewers note ease of use and setup, but some cite support and cost as challenges for small teams.
- **Nextiva:** Largest segment is Small-Business; reviewers consistently highlight ease of use, strong support, and effective onboarding for small business needs.

### Which VoIP Providers platform has better integrations?

Nextiva is favored for integrations, with reviewers citing CRM and workflow tool connections more frequently.

- **Vonage Business Communications:** Integrates with EZLynx and Sense, with 6 all-time mentions for integrations.
- **Nextiva:** Recent reviews highlight CRM integration and workflow tools, with reviewers noting ease of connecting to business applications.

### How do Vonage Business Communications and Nextiva compare on customer support?

Nextiva leads on Quality of Support with a 0.3-point advantage (9.0 vs 8.7).

- **Vonage Business Communications:** Reviewers mention helpful support but note occasional delays and challenges with responsiveness.
- **Nextiva:** Reviewers consistently praise responsive, effective support, with 135 all-time mentions for customer support.

### Which is easier to implement, Vonage Business Communications or Nextiva?

Vonage Business Communications and Nextiva are at parity on Ease of Setup, both scoring above 8.4.

- **Vonage Business Communications:** Reviewers highlight straightforward setup and easy onboarding, with many citing a quick implementation process.
- **Nextiva:** Reviewers describe intuitive onboarding, easy device setup, and accessible training materials, with positive feedback on initial implementation.

### Which product has better Video Calls?

Nextiva is favored for Video Calls, with more all-time mentions for video conferencing and meeting management.

- **Vonage Business Communications:** Recent reviews highlight video meetings as a key feature, with positive feedback on integration and ease of use.
- **Nextiva:** 16 all-time mentions for video conferencing and 14 for meeting management, with reviewers citing unified communications and reliable video call quality.

Alternatives

**Nextiva Alternatives**

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

**Vonage Business Communications Alternatives**

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")

[
Dialpad Connect
](/products/dialpad-connect/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)